Mr. Rooter Plumbing of Omaha

Jason L.

Had this company out 2 times for a gas leak. The first time it was fixed and I felt I was charged appropriately. The second time the guy twisted in the pipes to where he was literally shaking and another leak was found in the same run, so I had him just remove it to cap it off. When he put the cap on he got to a point where he couldn't twist it anymore, so he braced himself and twisted so hard his arms started shaking that the cap split, then said he had to leave to get a new cap. I feel that he intentionally broke this cap to charge more. I was charged 3 times as much as the first time. I don't think I'll ever use this company again.

Art M.

Mr. Rooter was at our house on 01/17/2020 for a period of 53 minutes. They charged me $515.00.
They had my grand-daughter sign a blank invoice and refused to provide a detailed invoice of work done. They promised this before they did the work.
They charged my credit card for $515.00 for 53 minutes on the job. Our home is inside and out video protected. We have a copy of his activity during this 53 minutes.
I called them the next morning and ask for the detailed invoice and they refused.

Todd P.

Called Mr. Rooter,

This is a rental which tenant stated had a clogged toilet. I was quote $500 to clear the line. I was in town and stopped by and cleared the line in less then 5 minutes with a plunger and 2 small buckets of water. NOT IMPRESSED WITH THIS COMPANY. WONT BE CALLING THEM AGAIN!

Brooke B.

We hired Mr. Rooter to clean a drain at my commercial restaurant. They did not clear the drain and apparently do not stand behind their services. If you want the job done, DO NOT call Mr. Rooter. The job will not be done well :(

Shives D.

DO NOT USE THIS COMPANY. HORRIBLE CUSTOMER SERVICE RUDE DISHONEST FROM THE START. The first time they tried to clean the drain it did not last 12 hours. I was told a 90 day warranty. When I called the second time I was told there was no warranty. They refused to give me a refund. I am out 220 bucks since I have to hire someone else to do the job right. They left a mess for me to cleanup. The technician complained the whole time he has a bad back. I will never use or recommend this company to anyone. THEY SUCK ! ! ! ! The Second attempt was even worse. It was clogged an hour after they left. The technician has no idea what he is doing. The mess is 10 times worse almost like he did it on purpose. We will be going to small claims court definitely on this mess. PLEASE CHOOSE A DIFFERENT COMPANY ! ! !

Jenny D.

Great honest people. They explained the repairs to my disabled parents. Unlike other companies who tried to upsale and take advantage of their mental disabilities!! Mr. Rooter took great time and care to make sure they understood everything. I will always call them, couldn't ask for better.

Sean S.

I Had two other companies come out both gave me bids to replace my sewer one started with a BU it was an almost 9000 Dollar bid. Another company starts with a Ro came out and gave me a 7200 dollar bid . Mr. Rooter came out and spent some time with a camera and a jetter and said once they got the tree roots out of my sewer they would make a determination if it needed replacement or not and would credit me the cost of the root removal if it needed to be replaced. They said there were no ""bellies"" and no broken pipe that needed replaced yet, just a lot of roots. it cost me about 1200 dollars and I got a three year warranty for the cleanout. Couldn't be Happier.

dan g.

We had an urgent job as we moved from out of state into a new home in summer 2016. Upon unpacking we found out our kitchen sink did not work. (This did not sit well with us particularly as we complained to the realtor, prior owner, inspector, and home warranty company.) We have two dogs and a young child.

After a few phone calls, a newish plumber came out (initials are S.C.) from Mr. Rooter. This plumer spent about four hours trying to take out the faucet which apparently needed sawing and hammering out the old fixture. (Our home is about 10 years old.) He made three separate trips to Menards, just down the street, because he couldn't get the right shut off valves which legitimately needed replacement. (To be fair, the hard water -- prior owners did not install a softener -- was likely the original culprit.) In the end, he scratched our countertop and sink and dented part of the sink. We were way overcharged (over $300) for this. To add insult upon injury, we were billed THREE separate times for this charge in the subsequent month, despite my proving to the company that the bill was fully paid the day of service.

This brand new Delta fixture (which we purchased) is not working right. We still curse this company out now. The sink handle (now super loose) does not completely shut off unless you perfectly align it slightly off from center. There's no way to tighten it without buying a new fixture. He must have broken the stem underneath the sink because it will occasionally leak if you get any water near the handle above.

Brandie F.

We used this company years ago and were given a ""lifetime warranty"" on the work. No big surprise that when it came time to honor the warranty, they refused to do so and in fact were quite rude about it. Terrible experience with dishonest people. Take your business elsewhere.

Brandi T.

If I could give no stars I would. Honestly this company and employees are a bunch of crooks. I have no problem with the 25 dollar fee to inspect but they should at least inspect. Guy came over walked in pulled out a pricing sheet didn't even look at the the problem and stated that's gonna cost $260 bucks. Then said do have you have my 25 bucks. He didn't look at the problem!! I will never recommend them to anyone ever. I have him the 25 bucks and sent him on his way I don't want that kind of person working on my home. Terrible business and worse ethic.