Mr. Rooter Plumbing of Northwest Florida

Charles F.

Had everything pumped out and cleaned had taken out most of the broken pipe had done all the hard work but didn't have the pipe and fittings that was 8 inches long that probably cost about15 dollars. I think I was over charged for this job the technician was great and professional . This job didn't take 30 mins and I put the lid back on woks like it should. I think they need to adjust there prices they are a little bit costly.

john i.

did a great job cleaning a kitchen drain for us on short notice

See S.

3 calls to make an appointment, 2 more to get a 4 hour window scheduled, and a last call telling me they were on their way and be there shortly? :30, :45, 1hr??? The workers are professional and know what to do! The original contractor forgot to glue 2 water drain pipe joints. I paid the $584.69 upfront and the repair was done in less then 30 minutes. That's $1,169.38 pr hour! The family owed businesses should be ashamed of their overcharging.

Marilyn S.

We had an appointment with Mr. Rooter to come and give an estimate on some plumbing that needed done since a water line broke and flooded our kitchen. I called four days prior and was told we had an appt for them to come out from 3-5pm on Friday...at 3pm they called and said we are not coming and our next available appt was the following Wednesday. My husband took a half day off of work so he could be there. I am so upset and this is so unprofessional. If you make an appt you need to keep it....I even got a confirmation call yesterday to say they would give me a 12 minute window before they arrive at my house...I will not..be using them...ever..this is just unprofessional..

Curtis G.

Mr Rooter, management and field managers are all very responsive and sensitive to customers needs. I had an issue with my sprinkler system (outside their norm ops), but their professional team helped me eliminate the confusion caused by the city & builder. Mostly, they helped me eliminate this $400+/month issue. Thanks, Proud Callaway customer

Jon G.

Great job! Michael and company were very professional. The crew arrived on time and completed the job quickly. I will definitely use them again.

Gerry S.

Did good job, had to use them as I was in a pinch. However, I felt they were very expensive. I probably will not use them again as they are not the only show in town. Seems like any little thing was an extra $100.00.

Tracy H.

I had a broken seal on my toilet. Mr Rooter came out and within a short time had fixed the issue. When they asked if I wanted a while house check I said yes and it was a good thing! My water heater was rusting on the top but I couldn't see it as the water heater is on a platform. I signed up for their preferred customer service and had them come back out and replace it. The prices were reasonable and the service was great. I would highly recommend them!

Robert K.

So I called the service number at 2 pm on Sunday. Spoke to a lady who took my information, asked me if I would pay the 200 emergency service fee, and said she would contact the service individuals to handle my leaking pipe under my home and they would contact me. At 7 pm I called this same young lady back, and was told She didn't know why they hadn't contacted me yet, but that she would try to call them and call me back. She calls back 5 minutes later telling me she only got the voicemail, but to stand by as they would contact me so though. Then at 8:20 I get this call back to only hear they do not service my area out of Panama City. While this is not directly that particular offices fault, I would not call these individuals for emergencies, as you never really know if they are going to come. To make it worse, I called the service number back to ask if there was another location, and she said this time that Mr. Rodger doesn't cover my area and try yelp. 6 and a half hours to hear try yelp with a water leak under my home. Try Ben Franklin people and save yourself the stress.

Oren P.

Awesome Business. Mr. Hobbs runs a really superb company. I would recommend his plumber services to anyone in Panama City area.