Mr. Rooter Plumbing of North Albany NY

Susan S.

DON'T BOTHER! THEY DON'T NEED YOUR BUSINESS!

I called because we have an issue building in our basement. The person who answered the phone said maybe they could have a technition come next week to assess the problem - not take care of the problem, just assess it. I asked if he could give a general ballpark guess at the price and he told me he just answered the phones. While I was trying to decide what to do he hung up on me. How rude is that? I guess they don't need my business - or yours.

Taylor R.

If I could give 0 stars, I would. Stay far away from using this company. He is a scammer. We called him twice for services at our home and he we still have the same issue. We called again now for the third time and he rudely hung up on us. When you call, they will tell you that its under warranty and they will come fix the problem. However, when they arrive to ""fix"" the problem, he will tell you that you owe money and its in fact not under warranty. He is rude, unprofessional and we now have water damage in our basement caused by Dave at Mr. Rooter. Also, if you use toilet paper he will tell you that is reason for the blockage in your drains and then charge you over $600 to snake a line. Do not call him!

Marie N.

I requested for service because I have an emergency and a broken pipe took them over an hour to respond back and because I was shopping around just to see if someone can make it to my house today because they did not specify if they could or . They didn't like that response told me I can go with the other people and rudely hung up on me. I will never use their services if this is the way they treat customers.

Vivek K.

I am compelled to share my experience with this so-called ""professional"" from Mr. Rooter Plumbing, whose demeanor was nothing short of CONDESCENDING, DISCRIMINATORY, AND EXTREMELY UNPROFESSIONAL.

Here is context:
I hired a General Contractor from MP Home Repairs and Remodeling for a bathroom extension project. Part of this project was to reposition the dryer in laundry and therefore the gas line from underneath as per the repositioned dryer. The plumber working on the project admitted that his expertise with gas lines were not great and suggested me to hire a professional for that. Apparently, this surprised me as I was disappointed with what they said regarding the gas line. I called back MP Home Remodeling requesting them to send someone else who could do that. The company unfortunately said none of their staff has that expertise and advised me to go on google and look for someone.

I started calling companies explaining the unique need. And I landed on this company ""Mr. Rooter Plumbing"" with a tag line ""A Neighborly company"". The job was to move the gas line as per the repositioned dryer, over the call, I EXPLAINED THE SPECIFICS OF MY NEED (check your call records if someone from the company is reading this). They scheduled a time and this ""Professional"" appeared at my door at the scheduled time. After me explaining what needs to be done, he started being disrespectful and awfully condescending to me and to the other party who are working on the bathroom project. He barely spent 10 minutes and all the while being cynical, scornful, dismissive, and disinterested.

Although his choice of words were careful, it was apparent on his face how contemptuous he was. His histrionics and façade made me feel belittled, disheartened and ultimately terrible about this ""neighborly company""

Professionalism doesn't just come with a uniform and driving a fancy vehicle with the company brand on it. It's about how you make your customer feel about you, your service and eventually your company. I am not saying everybody in the company are like that but this man, God!

And his outrageous quote just before leaving ""And for you its TEN THOUSAND DOLLARS PLUS FINE"". What sort of AUTHORITY this licensed plumber has to say, ""Plus Fine"" in my house.

I didn't understand the reason why he behaved like that, and I didn't care to ask either.

Please remove the point ""COURTEOUS PROFESSIONALS"", which is listed under ""Great Reasons to Choose Mr. Rooter Plumbing"" on your website. It doesn't belong there.

I determined not to ever call this company for any service and also to spread the word.

Anthony C.

We had a severely block kitchen drain. Contacted Pete from his Yelp reviews. He was out to us in 2 hours. Cleared the drain perfectly and the price was totally reasonable.
It is great to have a local resource and I would highly recommend him. Professional, prompt and honest.