Mr. Rooter Plumbing of Montgomery County

Tina S.

I scheduled an appointment to have my yard drains cleaned out due to slow flow and some lying water in the yard after heavy rains. The group that came out was very professional and explained in detail where all of my drains went. They also showed me why the yard was holding water, the main drain was a pop up drain that was pieced together with duct tape and had overgrown with grass. They quoted me a price to fix the drain properly and have it flow to the street and storm drains. The work was completed the next day and they worked around my schedule for a follow up meeting. At the follow up meeting the lead of the group flowed water through my drains so I could see that they were working. We had to hook a few hoses together and when we were finished he wrapped the hoses up and put them away and also put my cold weather covers back on my spigots. The reasons I didn't give five stars is that they missed one of the drains. In fairness to them it was completely grown over with grass and would have been difficult to detect. They would have had to ask me for the locations of all the drains to know it was there. The second reason is the price. I found it rather expensive for the repair that they did complete. Overall, service was prompt, friendly and thorough and I will use them again.

Doug C.

I cannot comment on the negative reviews, but we had a very good recent experience with these folks. We had a serious backup due to a blockage between house and septic. I called Mr Rooter at 9 am on a Saturday and the truck arrived by 1030 am. Technician was a nice guy named Gavin - he was extremely polite, knowledgeable and thorough. He carefully located the outside vent port, went in with the cleanout tool and then a video camera. Finished his work in about an hour, explained what he had done/found and then cleaned everything up. I thought the costs were very reasonable and I was delighted with the service quality and promptness.

Lynn B.

Thank you Mr. Rooter for a very pleasant service experience. After awakening to no hot water and a vey cold shower, I contacted your office and you dispatched a team to my home that day.
Daisy and Jarred arrived when they said they would, were professional, neat in appearance and extremely pleasant. Their knowledge was impressive, they did not complain having to access my very hot attic and I loved the booties they wore over their shoes!
Thank you Natalie for sending a great team.

T L.

I recently had the pleasure of having Mike with Mr. Rooter in The Woodlands do a 'whole house' plumbing checkup...he was on time, extremely courteous and very professional! He explained what he was doing and why...shared helpful information...and, most of all, left me with the feeling that he genuinely knows his trade and makes every effort possible to provide excellent service, personally and for Mr. Rooter! From the moment I spoke with Natalie, the owner, to schedule my appointment, I just knew my experience wouldn't be anything less than great!

Grady C.

This is a lie. I am done with this company. There are several different people complaining about your company that do not know each other. You still spelled my name incorrectly even after you reply to my review.. If you cannot spell my name correctly after I am sure you double checked with your workers. How could you send me two invoices? Then you state after getting the correct address? Really? I gave my correct name which was on my drivers lic. (still spelled wrong) so , why would I expect an email with invoices when you cannot copy a name from a drivers lic.. The lack to detail just adds to the issue . You never sent anything to me. I am just glad I did not waste $6600 when it only cost $650.00, I see you did not address that highway potential robbery. Have a great time over charging people.

Daniel O.

I call Mr. Rooter as I had an emergency on my backyard, a sprinkler pipe was leaking, they couldn make it on the same day so they come first thing in the morning of the following day, in my oppinion the take the advantage of the situation and the charge for the replacement of a small piece of the pipe 300 + tax, the repair took 20 minutes + the y waiting time to get it dry.
The pipe was covered before with the thermal insulation but they didt put any when they finish, so if I dont do it before the winter time the pipe will probably ice and crack again.

it was my mistake to accept the price but due to the urgency of the situtation I though it was the only solution. Not happy at all with the price and neither with the finishing of the job.

Daniel

Eric D.

Natalie S. - First off, I did not call to set up an appointment for 5 days away. I don't where you got that number from. I called your office on 6/30/15 at 3:57pm and spoke with someone in your office for 3 minutes, making an appointment for 7/3/15 in the afternoon (that's 3 days away, not 5). I have a screenshot of my phone records that I would be happy to email you or post here to show you I'm not just making this all up. If you don't have a record of me calling, maybe that is the cause of why your company has such a poor reputation for keeping appointments.

And no, I do not have you confused with another company (which seems to be your go-to-excuse both here and on Google Reviews). I know because I left my review IMMEDIATELY after getting off the phone and being told my appointment was cancelled.

You, on the other hand, waited 3 whole months to respond to my complaint and then got me confused with another customer. Someone who has the EXACT same first name and last initial as me. Someone who made an appointment on the same day I was supposed to have mine. And someone who also had a problem with their water heater. Pretty huge coincidence don't you think? Either that or you just made up dates and an estimate in your previous reply.

Luckily I dodged a huge bullet when you guys never showed up. If you treat customers this badly when you don't even have their money yet, I can't even imagine the level of customer service you provide when customers have paid you!

Isabel M.

Just read that the Owner responded and she has been provided the wrong information by her employees. Your team worked with the Mata family I was present each time a Mr. Rooter tech came out except when Walt came to see the initial damage. Your tech DID NOT immediately return any water heater. Galvin and his helper took the water heater into my attic in the Houston Summer heat and began to install it. It wasn't until my husband went to peek on how things were going that he said why is it all beat up. That is when your tech said he could take $50 off since it was damaged. Another tech an older gentlemen came to my home and informed my husband that there are several damaged/dinged up water heaters at the warehouse and if a tech can sell it for a $50 bucks off they get money in return. HMMMMM! How would I know all this if Galvin would of done his job right in the first place??? NO ONE was contacted immediately...how do I know OH because I was able to get about four quotes from different companies to fix the damage Mr. Rooter did before any one from MR. Rooter came out!! We called Walt and he even informed my husband that Mr. Rooter had not been in contact with him yet! We only had Walt's number from the older gentlemen. There was NEVER a final walk through. Not from Mr. Rooter or from Walt. A couple showed up to my home did the crappy repair and Mr. Rooter and Walt disappeared and have been avoiding us. My husband has called several times but no one returns our calls. I am glad you saw the pictures and while it may be satisfactory to you this is not your house. IT IS MY HOUSE AND THERE IS STILL DAMAGE!!! We also noticed that our light fixture is beginning to rust from where the water dripped down.
I hate to put Mr. Rooter on blast but you said so yourself YOU HAVE NOT RETURNED MY CALLS EVEN THOUGH I CALL EVERY DAY. Walt the Mr. Rooter "professional contractor" by the way works for you so he will agree with who ever signs his checks! Please feel free to call me or my husband tomorrow so we can stop having these public discussions that only make Mr. Rooter look bad. I will be updating my complaint with the BBB to inform they about the light fixture damage. And if we don't hear back from you by the BBB time frame I will be happy to take you to court because I have all my records and phone records to show Mr. Rooter has never contacted me other than to take my money!!!

Pablo C.

Unfortunately, this is the worst experience using a contractor in my life, I received a quote via email and verbal confirmation from the Mr. Rooter rep. Attached a quoted from email."As discussed on the phone earlier, we quoted you the preliminary price for a 40 gallon water heater, in the attic of $1,360.43."The arrangements were made with my family member, the next following day a Mr. Rooter service technician arrived to replace the water heater and I was surprised the total amount came up to $2,980.00. I immediately spoke with the service technician and was verbally abused about "someone paying for the final bill." He refused to leave and several calls were made to the dispatcher center for Mr. Rooter whom told us they couldn't do anything. The service technician was uncooperative, very argumentative, and unprofessional, constantly questioning my character to my previous family for refusing to pay the unquoted amount. It turns out the service technician arrive with no knowledge ...

Teresa M.

I called Mr. Rooter for a toilet install estimate they sent two goobers, that from the moment they opened the door all I could smell was marihuana. They could hardly string two words together. I promptly sent them on their way