Mr. Rooter Plumbing of Montgomery County

Eric D.

Natalie S. - First off, I did not call to set up an appointment for 5 days away. I don't where you got that number from. I called your office on 6/30/15 at 3:57pm and spoke with someone in your office for 3 minutes, making an appointment for 7/3/15 in the afternoon (that's 3 days away, not 5). I have a screenshot of my phone records that I would be happy to email you or post here to show you I'm not just making this all up. If you don't have a record of me calling, maybe that is the cause of why your company has such a poor reputation for keeping appointments.

And no, I do not have you confused with another company (which seems to be your go-to-excuse both here and on Google Reviews). I know because I left my review IMMEDIATELY after getting off the phone and being told my appointment was cancelled.

You, on the other hand, waited 3 whole months to respond to my complaint and then got me confused with another customer. Someone who has the EXACT same first name and last initial as me. Someone who made an appointment on the same day I was supposed to have mine. And someone who also had a problem with their water heater. Pretty huge coincidence don't you think? Either that or you just made up dates and an estimate in your previous reply.

Luckily I dodged a huge bullet when you guys never showed up. If you treat customers this badly when you don't even have their money yet, I can't even imagine the level of customer service you provide when customers have paid you!

Isabel M.

Just read that the Owner responded and she has been provided the wrong information by her employees. Your team worked with the Mata family I was present each time a Mr. Rooter tech came out except when Walt came to see the initial damage. Your tech DID NOT immediately return any water heater. Galvin and his helper took the water heater into my attic in the Houston Summer heat and began to install it. It wasn't until my husband went to peek on how things were going that he said why is it all beat up. That is when your tech said he could take $50 off since it was damaged. Another tech an older gentlemen came to my home and informed my husband that there are several damaged/dinged up water heaters at the warehouse and if a tech can sell it for a $50 bucks off they get money in return. HMMMMM! How would I know all this if Galvin would of done his job right in the first place??? NO ONE was contacted immediately...how do I know OH because I was able to get about four quotes from different companies to fix the damage Mr. Rooter did before any one from MR. Rooter came out!! We called Walt and he even informed my husband that Mr. Rooter had not been in contact with him yet! We only had Walt's number from the older gentlemen. There was NEVER a final walk through. Not from Mr. Rooter or from Walt. A couple showed up to my home did the crappy repair and Mr. Rooter and Walt disappeared and have been avoiding us. My husband has called several times but no one returns our calls. I am glad you saw the pictures and while it may be satisfactory to you this is not your house. IT IS MY HOUSE AND THERE IS STILL DAMAGE!!! We also noticed that our light fixture is beginning to rust from where the water dripped down.
I hate to put Mr. Rooter on blast but you said so yourself YOU HAVE NOT RETURNED MY CALLS EVEN THOUGH I CALL EVERY DAY. Walt the Mr. Rooter "professional contractor" by the way works for you so he will agree with who ever signs his checks! Please feel free to call me or my husband tomorrow so we can stop having these public discussions that only make Mr. Rooter look bad. I will be updating my complaint with the BBB to inform they about the light fixture damage. And if we don't hear back from you by the BBB time frame I will be happy to take you to court because I have all my records and phone records to show Mr. Rooter has never contacted me other than to take my money!!!

Pablo C.

Unfortunately, this is the worst experience using a contractor in my life, I received a quote via email and verbal confirmation from the Mr. Rooter rep. Attached a quoted from email."As discussed on the phone earlier, we quoted you the preliminary price for a 40 gallon water heater, in the attic of $1,360.43."The arrangements were made with my family member, the next following day a Mr. Rooter service technician arrived to replace the water heater and I was surprised the total amount came up to $2,980.00. I immediately spoke with the service technician and was verbally abused about "someone paying for the final bill." He refused to leave and several calls were made to the dispatcher center for Mr. Rooter whom told us they couldn't do anything. The service technician was uncooperative, very argumentative, and unprofessional, constantly questioning my character to my previous family for refusing to pay the unquoted amount. It turns out the service technician arrive with no knowledge ...

Teresa M.

I called Mr. Rooter for a toilet install estimate they sent two goobers, that from the moment they opened the door all I could smell was marihuana. They could hardly string two words together. I promptly sent them on their way

Mitch C.

I talked to someone over there a while back (J.B.) and asked a simple question about if someone was bring a generator. His immediate response was...Not unless you pay for it... Kind of tells you all you need to know about these people.

Alton D.

Calling Mr. Rooter is like flushing money down the toilet. Worst waste of money ever. Better to do nothing than to call them because that is what they do for you - NOTHING! I called with a clogged bathtub. The guy came, very nice guy, put out the mat and wore slippers in my house. I told him I had tried everything, including snake and plunging and pressure hose. He said it would be $168 to unclog the tub. He tried with a snake, plunger and pressure hose and couldn't get it unclogged. Then insisted on charging me the $168, and said he would have an expert come out. The expert came and quoted me $5000 to replace the pipes. I called customer service and they were not interested in helping me.Totally scammed out of $168 and bathtub is still clogged. Then I called Brothers Plumbing in Splendora. The guy came, and changed all the pipes and charged me under $300. Tub draining fine now.DO NOT USE MR. ROOTER. A TOTAL RIP OFF!!!

Bill B.

I paid Mr. Rooter $220 to become a member of their "Advantage Plan". The only "Advantage" was had by Mr. Rooter. My wife called them to send a plumber to unclog a sink drain and install a toilet. Price: $600 at special discounted "Advantage" member prices. The detailed invoice inlcluded such things as $75 for a supply line to the toilet which you can buy for $10 at Home Depot. When questionned about the sky high charges, the plumber showed us the official price list as if it were the Bible. To top it all off, we discovered the a flood under the sink the next morning after running the dishwasher!

Christy C.

I called on a Sunday around 6pm and was told a technician would call me back and they didn't call until around 8am the next morning. I told them I would schedule when I was available because I work late and don't get home until 7pm so they offered to come out between 7 and 9pm. They never showed up but called at 9:20pm to reschedule. After 2 days with problems, why would I trust this company to ever come out?

Jack J.

I think the wrong Mr Rooter is going to get credit for this but Yelp doesnt have one for the one in SPring 77393, but I had invoice number 183891 so you guys know who to thank because you just got a new loyal customer.
a) house fillingup with water on a weekend - no one else answers the phone or there was an answering service where you wait forever for a call back. house still filling up with water. this company - call back right away - that was a big deal
b) showed me the price listed in a book - no ripping you off with a guesstimation, this was a set price, and he did a great job.
c) very professional, i really appreciated the care about not cutting more of the wall than he had to, cleaning after, not tracking mud on the carpets, etc. just a great employee.
my day still sucked, but this was a much better response than i have come to expect when calling someone out of the blue out of the yellow pages.

J C.

I hired Mr. Rooter before and the service and cost were fair. I called them again when I had a leaky faucet. The guy quoted me $200+ to replace the faucet (or $50 for the visit). He was telling me how he was going to have to use a pocket knife and take off some of the caulk and replace it after, blah blah just rob me, okay? The whole repair took less than 5 minutes. Then, I guess the robber felt guilty and offered a free plumbing inspection (walked around flashing a flashlight at the pipes).