Mr. Rooter Plumbing of Montgomery County

Frank B.

This company (Chris Stewart) ripped off my 85 year old mom

She called about a leaking faucet...Tech was there less than an hour, replaced the inserts in the faucet with generic parts and charged her $420

Taking advantage of the elderly and naive is shameful

NEVER CALL THIS COMPANY...Buyer beware

Susan H.

During our recent deep freeze, we lost water to our entire house due to a pipe burst at an outside spigot around noon. After numerous calls, we had resigned ourselves to the fact that every plumber around was overwhelmed with emergencies worse than ours and we would have to be without water for at least a day and a half. We got a call from Mr. Rooter around 9pm and were told that someone could be there within the hour. Twenty minutes later a technician was at our door. Jayce was knowledgeable, professional and friendly. The pipe was capped so that we had water to the house and he moved on to his next emergency. The faucet was replaced yesterday. We were extremely happy with the response from Mr. Rooter in our emergency situation.

Cindy P.

Way too expensive. The most expensive plumber I have ever heard of. We were charged $15,000.00 for a job the next plumber said should have cost 1/3 the price! Very disappointed in these people. Always get a second opinion.

Don B.

Chris was very thorough and professional and repaired my broken water line on the same day. Good response by the company. I love the fact that for any future plumbing needs I will be working with Chris again. The only negative about this company is the pricing which I believe is higher than most as I have used other plumbers. But the five stars is really for Chris, I would give 4 stars to Mr. Rooter for pricing.

Thomas F.

My experience with Mr. Rooter excellent. A very nice and professional technician was dispatched to our home. They did an excellent job of coordinating a time convenient for me. Additionally, the technician did a spot on job of diagnosing the issue as it was not apparent from simple observation.

We will definitely call them again should the need arise.

Charles G.

Plumber from Mr Rooter tried to clean out sewer line after removing the toilet (don't know why she didn't use main clean out line). She first tried with the cable, wasn't able to open the line, then ran a camera down the line. Said she couldn't see anything due to 'the murkiness in the water' (Duh). Charges were $481, ($431 with discount) even tho she had NOT opened the line. She did not say there was any problem with pipes (roots, collapsed). She recommended doing a hydroscrub. Another plumber came out opened the line using the clean out line and charged about half what Mr. Rooter charged. I contacted Mr. Rooter to complain and request a refund. They wouldn't return my calls, I continued to press for 3 weeks finally getting the owner Mr Goertz who said he wouldn't do anything. That's how committed they are to "providing customers with exceptional service" NOT!

Anthony P.

Very professional service. Dixie and Jace found a loose joint which has been in the house since it was constructed. Their detail to service was evident as they cleaned the kitchen drain. When complete, the drain ran like it was new.

Jason F.

My mother-in-law called on a Thursday requesting service for our gas line which keeps shutting off. They informed her that they would arrive on Friday between 4pm and 7pm. No one ever called or showed up. After speaking with them on Monday they said there was no record of her calling. Despite the fact that I was sitting next to her when she called and her phone clearly had a record of her calling. No apology. No accepting responsibility for their screw up. They just asked what they could do for her now. Of course she said they could do nothing because she would never use their services again. Given their poor scores and our experience this past week, I would highly recommend a different company.

Dennis B.

The company responded quickly to our hot water heater emergency at Thanksgiving and installed a new hot water heater promptly. Unfortunately, one of the technicians was careless and stepped through the Sheetrock in the ceiling from the attic to a hallway during installation. It took 4 weeks and 5 visits to get it repaired. They gave us a discount on the hot water heater, but it took forever to have them fix the problem. Remind them to be careful in your home.

Tina S.

I scheduled an appointment to have my yard drains cleaned out due to slow flow and some lying water in the yard after heavy rains. The group that came out was very professional and explained in detail where all of my drains went. They also showed me why the yard was holding water, the main drain was a pop up drain that was pieced together with duct tape and had overgrown with grass. They quoted me a price to fix the drain properly and have it flow to the street and storm drains. The work was completed the next day and they worked around my schedule for a follow up meeting. At the follow up meeting the lead of the group flowed water through my drains so I could see that they were working. We had to hook a few hoses together and when we were finished he wrapped the hoses up and put them away and also put my cold weather covers back on my spigots. The reasons I didn't give five stars is that they missed one of the drains. In fairness to them it was completely grown over with grass and would have been difficult to detect. They would have had to ask me for the locations of all the drains to know it was there. The second reason is the price. I found it rather expensive for the repair that they did complete. Overall, service was prompt, friendly and thorough and I will use them again.