Mr. Rooter Plumbing of Memphis

Mitch J.

The neighborly done right promise is a lie. Don't use this company ever. Overcharge and take so many shortcuts so the homeowner will have to fork out more money to fix their fix. All of this had to be ripped out and done correctly. Mr Rooter stopped responding to my request for a refund.

Brian J.

We had an appointment scheduled for 9/6/2022 from the time window of Noon to 5PM. At 2:05PM on 9/6 I called Rooter Plumbing to ask if someone would be coming to make their appointment. We were told no, that we would be pushed to 9/7 from 8AM to Noon as a priority call. At 10:56AM I called on 9/7 to ask when our technician would be arrive on site for service. We were told that our technician would reach out to us and let us know when he would be arriving. No call. I called back at 12:30PM to ask when we receive service, told that we were still 2 orders away from being receiving service. A manager finally called me back at 1:12PM to talk to me about the situation. My main complaint is poor customer service, poor response rate, and not being on time. We needed a backflow preventer test completed, and I canceled the service because we should not be rewarding businesses that treat customers poorly. I reached out to Warren Backflow at (901)482-5402 explained the situation and am receiving immediate service. My service call was pushed through 3 waiting windows and they still couldn't answer when a technician would be available.

William D.

they were here on time and did a good job reconnecting and stopping leakage around my toilet. my only problem is the expense.
$445 for 45 minutes work and a wax gasket. extremely expensive.

Gabriel S.

I called Mr. Rooter based on a recommendation from my regular plumber last July. They came out and assessed that the the main line from the street to the house needed to be replaced since it was old and causing problems. They had to come out 3 times to resolve water gushing out from the middle of the yard into the street. Turns out they could not repair the issue all three times and needed to bring in a third party company that specializes in irrigation. They gave the name and made arrangements with this company and the issue was resolved. Lo and behold, they did not pay the other company for the repairs they could not fix. They charged me $7,000 for a line replacement and now I am liable to the irrigation company for $1,000 to repair the work they couldn't complete and contracted. After several calls and no returned responses, the person I originally worked with left the company and is no longer there, and I am stuck with an additional $1,000 expense. THIS COMPANY IS TERRIBLE. THEY CANNOT COMPLETE THE JOB AND DO NOT FINISH THEIR WORK OR PAY THEIR BILLS, leaving their customers to clean up their mistakes. I DO NOT RECOMMEND THIS COMPANY. PS. Turns out the employee I originally worked with left this employer because of these sorts of problems. He acknowledged the company does not have integrity and does not keep its promises to customers or employees.

John D.

The plumber arrived when he said and made the repairs within fifteen minutes.
They are now charging a $20.00 gasoline charge in addition to the service call charge.

Andrew H.

They never showed up. the technician purposely doesn't leave a voicemail when he calls your cell phone so he can skip you

The Southern A.

I was very impressed with William and his knowledge of the issue I was having with my shower. He kept the work area very neat, clean and work protective shoe coverings so as to not damage my floors. He also came back to check on an additional issue that popped up and fixed that as well. Thank you William. I highly recommend signing up for Mr. Rooter's membership and recommend using them for all of your plumbing needs.

Nancy A.

I am not a customer, but across the street on Dee Road near Mt. Moriah there are 4 Mr. Rooter trucks parked for one job. These trucks have been there on the driveway and street for several weeks. Either Mr. Rooter is using a RESIDENTIAL address as his business address and using the street as a parking lot (Code Violation) or the Mr. Rooter workers are unable to remedy whatever sewer problem they have been working on for so long. I have a reliable plumber who told me to NEVER use Mr. Rooter for anything.

Esther K.

If you want to be ripped off, then this is the right company for you. If you want to be charged for work not done or needed and refused a refund, feel free. Chose the company because they advertised local, honest, etc. Good luck with that. There are many other plumbing providers in the area. Shop around.

Barrett S.

Initially called their service for a leak underneath my kitchen island causing water damage to my floor. The company touts a ""14 step check system"" that they says help them ""solve the underlying problem."" The technician only looked directly under the sink and told me that the problem was really a leaky faucet without doing any further investigation. We did not receive any documentation of these 14 steps.

I was charged 500 dollars for the leaky faucet and told that the water should stop leaking from under the island. It seemed expensive but I figured if it stopped the leak that I could live with it.

I continued to notice water leaking from under the island and when called back they asked to charge another 400 dollars now that they realized that the leaky faucet was indeed not the problem, but instead it was an issue with the dishwasher.

They refused to refund me for the initial service even though they did not correctly diagnose or fix my leak, and I could not get the company to give me an itemized receipt for services, parts/labor/request for service etc.

All in all I picked Mr. Rooter to get a large company with warranty and confidence in the repair knowing the service would cost me a little more. Instead I received poor quality work, shady business practices and an unhelpful customer service department.

I will not be using their services again.