Mr. Rooter Plumbing of Memphis

Esther K.

If you want to be ripped off, then this is the right company for you. If you want to be charged for work not done or needed and refused a refund, feel free. Chose the company because they advertised local, honest, etc. Good luck with that. There are many other plumbing providers in the area. Shop around.

Barrett S.

Initially called their service for a leak underneath my kitchen island causing water damage to my floor. The company touts a ""14 step check system"" that they says help them ""solve the underlying problem."" The technician only looked directly under the sink and told me that the problem was really a leaky faucet without doing any further investigation. We did not receive any documentation of these 14 steps.

I was charged 500 dollars for the leaky faucet and told that the water should stop leaking from under the island. It seemed expensive but I figured if it stopped the leak that I could live with it.

I continued to notice water leaking from under the island and when called back they asked to charge another 400 dollars now that they realized that the leaky faucet was indeed not the problem, but instead it was an issue with the dishwasher.

They refused to refund me for the initial service even though they did not correctly diagnose or fix my leak, and I could not get the company to give me an itemized receipt for services, parts/labor/request for service etc.

All in all I picked Mr. Rooter to get a large company with warranty and confidence in the repair knowing the service would cost me a little more. Instead I received poor quality work, shady business practices and an unhelpful customer service department.

I will not be using their services again.

Karen K.

Horrible service. It was like being in an episode of the Three Stooges! They destroyed my house more than what is typical in plumbing, I had to make an insurance claim. They didn't cover anything in my house before they cut up my sheet rock causing lots of problems with computerized equipment. Left sharp tools on the floor in rooms where toddlers could get to them. They left every day without cleaning up. And they were off the predicted timeline by a week that I had no water running to my house. I do not recommend them at all.

Mike W.

They did not even try to solve the problem with our sewer drain and said it will cost $6000 to dig up our parking lot and replace a clean out. We called a different Plumbing Company and were in and out 45 minutes later with everything fixed. They are looking for money and don't care about the customer's!!!

Tammi P.

My husband and I made our detached garage into a studio apartment and had Mr. Rooter Plumbing to come out and add the bathroom to in. The job took approximately two days, the technician was very thorough and had an apprentice with him that was so polite. My dog loved them both, (he doesn't really love anyone) so this meant a lot to my husband and myself. After the job was complete the technician made a special trip to ensure that everything was done properly and that we were satisfied. I have recommended Mr. Rooter to all of my friends and will forever use them. #customerforlife

Carolyn L.

Bob Geisenhoff was the technician that did our work. He was excellent. I would not hesitate to recommend him for any plumbing needs. He is very knowledgeable and very professional. We are very satisfied with his work.

Jorge M.

I am writing this review without actually seeing their work. That is because I never received a call back from their rep. I used the chat box on their website requesting information/pricing for a job I needed. The person stated they would be in contact within 15 mins. Well, 2 calls and 6hrs later and still no contact from this company. The web site states 24/7 coverage, not seeing it!!
I am a plumbing contractor and I definitely have 24/7 service. I needed a specialty that I don't do (pump out issue) on a current project I have. Bad customer service automatically sends up red flags...I don't plan on calling them back or expecting a callback. Buyer beware.

Will D.

Yesterday one of Mr. Rooter of Memphis's technicians, Lewis, came to service a leaking spigot. We just moved in to this house on Saturday and were in the process of discovering fun surprises like this one. It wasn't a gushing leak, but it was steady and needed to be addressed. Lewis noted the kind of spigot and how it was broken. He was able to stop the leak and even took a look at one of our toilets that we had some questions about . Throughout this visit he answered all my questions and was obviously concerned with our needs. In short, I was impressed with the excellent customer service he provided. I call Mr. Rooter for future plumbing needs (and probably request Lewis), and I definitely recommend their services

Janet G.

Beware!!! I had service in my home on 9/4 and I was happy with the job that was completed- until I looked at the bill. I was offered two services and I chose the more expensive one and that invoice was emailed to me. My credit card, however was charged for both services. I've spent the past month trying to get this mistake corrected and on 10/5 my credit card was credited for part of the incorrect charge. When I called for explanation I was told they had added items onto my invoice but acknowledged that I did not sign for the services. So I'm being charged $122 more than I agreed and $122 more than I was invoiced. I will never use this company again!

Steven S.

Well, after using them for 15 years, I will not be using them again. Their prices always seemed a bit high but they were fast and friendly.

We had a tub go bad and after some talks with the tech, we decided to get the entire tub and shower replaced by them. They guaranteed it would be turn key and we would have it back in a couple of days. Omg, that so didn't happen. They had to redo the entire process because the first guy did it completely wrong. They also left gaping holes in the drywall and said they couldn't do anything about it. And now we have to get a contractor in to patch the drywall and have tile redoNe Stay away from them at all cost. They don't deliver on their promises and they don't have your best interest in mind.