Mr. Rooter Plumbing of Memphis

Janet G.

Beware!!! I had service in my home on 9/4 and I was happy with the job that was completed- until I looked at the bill. I was offered two services and I chose the more expensive one and that invoice was emailed to me. My credit card, however was charged for both services. I've spent the past month trying to get this mistake corrected and on 10/5 my credit card was credited for part of the incorrect charge. When I called for explanation I was told they had added items onto my invoice but acknowledged that I did not sign for the services. So I'm being charged $122 more than I agreed and $122 more than I was invoiced. I will never use this company again!

Steven S.

Well, after using them for 15 years, I will not be using them again. Their prices always seemed a bit high but they were fast and friendly.

We had a tub go bad and after some talks with the tech, we decided to get the entire tub and shower replaced by them. They guaranteed it would be turn key and we would have it back in a couple of days. Omg, that so didn't happen. They had to redo the entire process because the first guy did it completely wrong. They also left gaping holes in the drywall and said they couldn't do anything about it. And now we have to get a contractor in to patch the drywall and have tile redoNe Stay away from them at all cost. They don't deliver on their promises and they don't have your best interest in mind.

J.t. O.

DO NOT USE THESE FRAUDS !!! These cheats charged me almost $1900 to install a 4"" clean-out, when one wasn't needed. All they did was to finish the original plumbers mistake by using 18"" of 3"" pvc, one 3"" pvc female adaptor and one 3"" pvc plug. I called them on this, Bob showed up and understood where I had been done wrong. He ( Bob ) said he'd get back with the owner and I would be compensated. HaHa HaHa All I got was a lousy tin of cookies, a $15 coupon for when I use them again and a generic thank you note.

Suzanne W.

I called for a stopped up sewer drain at one of my small apartment buildings and they came out and gave me a quote of $4800 to fix it. The technician only walked around the building and it cost me $189 to get this quote.
I called another company and they came out and unstopped the drain for $250. It is working perfectly.
This place is a total rip off in my opinion.

CJ E.

Don't use! The shower at my rental house has been plugged, I left my Aunt whose a senior citizen to meet with the plumber and ask him to write a detailed explanation of the findings before starting and work performed. The ""write up"" was one line, ran shower, and they charged $285 for a non emergency. I called immediately 4 times and emailed and have yet to get a call back from the office and a clear write up of what they found and the work performed. I feel they took advantage of my Aunt because she's older and didn't clearly write what they found and did. And are refusing to call back.

Carman B.

If I could leave a negative star review, I absolutely would. Since that isn't an option, this one star will have to do. DO NOT EVER EVER EVER USE THIS COMPANY. EVER! The absolutely most nightmarish experience. Very unprofessional. I was quoted a price for work on my rental home, agreed to it over the phone after discussing the final quote MULTIPLE TIMES on their recorded line, and finally agreed to have the work done for $6036.51. I get my bill a few days later after having to call and request the invoice, and the bill is for nearly $1400 more than was quoted me and what I agreed to. I have called weekly multiple times since October 28th, and this still hasn't been resolved. The office manager Tammi is the worst, will never call me back. Their contractor/technician Henry is the one who misquotes you, and the office's response is to have me come sit down and talk with Henry since this is a misunderstanding. I love 8 hours away, and there was no misunderstanding when the same number was quoted multiple times. Never once was the price they charged me ever actually said. I have spent hours of my life dealing with this company. Do not use them! They will swindle you out of more money, and to top it off, they didn't even FINISH THE JOB. Multiple times I had to call to have them come back to fill in the holes from the excavation. I am disgusted with their management, their ownership, and their technicians. Please save yourself the headache.

Robert N.

I was originally going to write a great review until I checked around after the fact. They said no service charge to come out. Something was wrong with the faucet handle that regulates the hot water. It was a simple fix. The technician turned the water off outside, came back in the house, took the handle off the faucet, made a 10 second adjustment, put the handle back on, turned on the water, then I turned on the faucet back on and it worked perfect. No parts to repair or replace and only took 5 minutes or so to fix. Now I understand why there was no service call fee, which is why I called them, because they get you in the end with a Diagnostic/Service charge for $186.00. I thought about this all night, and today 10/24/2019 called 5 more plumbing companies to ask them what they would have charged for the same thing. It would have been just the service charge for coming out which was between $45 and $90 so in the long wrong, when you think your getting a fair deal, your really getting ripped off. Sorta of like a Catch 22. Don't use this company. I wish I had checked with other companies first. I was totally ripped off.

Thomas H.

Let me start by saying, I have never officially done business with this company, but only because the keep cancelling. Earlier today I called Mr. Rooter for a slow drain, and was excited when they said they had an appointment for today. I was told the technician would be there between 12:00 noon and - 4:00 pm. So, I had to take a half day at work, and wait for them. At 2:55 pm, I still had not heard from the company. So, I called them to make sure I was on the schedule. I was told that I was on the schedule for ""after 3:00 pm."" By 4:55 pm, I still had heard nothing, and called in again. I was assured that I was on the schedule. At 5:25, I received a call from the technician, and sadly, I was away from my phone. I called the company back at 5:37 pm and stated that I was there, and to please send the technician along. The next call from a technician was at 5:59 pm, and this time I answered my phone. However, a strange thing happened, when I answered it, my phone went to the technicians voicemail. I left a message that I was here, and to come on. When I was done leaving that message, I had a voicemail of my own, and it was from their technician. I was told that there were several people ahead of me, it was their second attempt to reach me (despite me answering the phone call), and the I would need to be scheduled for another day.

That was it. I called the number and was connected to the main office and cancelled my appointment. I had taken a half day from work, only to have my appointment have to be rescheduled for another day.

I will say that while I was writing this, which just happened, the technician called me. I told him that the damage was done, and I have no interesting in doing business with a company with that kind of practices. All in all, just know that you are taking a gamble with your time in working with this company.

Andrew H.

Very disorganized and overpriced service. I had a problem with my kitchen sink and they were disappointing in all aspects. They showed up 4 hours AFTER the scheduled window of time, essentially wasting 8 hours of my day waiting on them. Their quote was excessively high for the service being provided. The technician was pleasant and did seem competent, but he works for a bad company. Very glad I went with another plumber in the end.

They did offer me free membership in their ""member's club"" for showing up so late, but I declined since I will never do business with them again. Save yourself the headache (and a few bucks) and don't deal with this company.

Keawe L.

Scammers. Do not use. Their bid was three times more than every other actual plumber. The plumber we chose did the work and said Mr. Rooter's field workers work off of commissions and will say anything to make your situation sound extreme. So glad I went with my gut and hired an actual plumber.