Mr. Rooter Plumbing of Melbourne

Gerald M.

I had a clogged sewer pipe, Mr. Rooter was able to send out a plumber immediately. Jeremy Ross was able to inspect and clear the stoppage quickly and professionally. Jeremy recommended having the system hydroblasted, he was out today to complete the job. I can't say enough how well he was able to resolve the issue... D. Morgan

Missy T.

I called Mr. Rooter after I had new toilets installed and the guest bathroom had water all over the floor. They sent Jeremy Ross over. Jeremy tested the toilet and found no problems with the installation. I expressed concern that it would happen again. We had already experienced sewage backup and were in the process of getting new walls, flooring, and cabinets installed. Jeremy took the time to go over all the possible causes of this leak. He gave me options as to how address and resolve the problems, but never pressured me, since these options would be diagnostic. I opted to do what he suggested. The toilet has not leaked again and I felt empowered. I was very happy with Jeremy. He was able and prepared to do everything he could to ensure we have no further leaks. He had the equipment to check all the pipes in our home. He encountered no blockages but some sediment that could eventually result in clogs. He told me I did not need to address this issue immediately, but it would be something to consider addressing, and also informed me that the plumbing valves I currently had are notorious for causing leaks. I decided to change the valve on the toilet and had the kitchen pipes cleaned. Jeremy was very professional, courteous, well informed, patient, and personable. I highly recommend him. Thank you Jeremy for a great job.

Thomas K.

I have no complaint on how nice everyone is but nice didn't get it right!!!..I ended up with a larger job then we had originally thought. So I understand that at some point they got tired of being here. I now have a lot of work left for me to do. Every room that they where in has to be repainted. That's 3 rooms I have to paint. They ruined my front lawn. I had to have tiles removed from the front and threw out my house. They left that mess threw out my front lawn now I have cement, tiles,& plumbing pieces along my front lawn or should I say lack of a lawn. They also put a hole in my wall that went from one side to the other which leaded to the front of my home. So now I have a huge patch of uneven cement at the entry of my home. They told me they would fix it and repaint it. Well it's over a month now and still no one has fixed my issues. I now have my home owners fining me and I have to do all this work on my own. I've made numerous calls to them and still no resolve to my concerns. I will not recommend them to anyone I know. Pls do yourself a favor and look around. I'm out over 6 grand for this job and I'm still paying for their work!!!!!

Kimberly S.

On time response to appointment. Professional manner; wore PPE. Clean and neat job - floor was kept clean and dry. Very good job cleaning stopped up line, showers, toilets, and sinks. He ended up having to use 50 feet of rooter line to clear it. 30 day warranty.

Brian P.

Very disappointed in the price jump (more than double!) after getting a written estimate and calling back to have one of the services completed. Ryan came out to try to unclog our pipes, and was unsuccessful. He was very polite and explained things every step of the way. I was charged the agreed upon $264.50 for his time basically. He then gave me a written estimate to have a high velocity hydro scrub done to try and clear the pipe and then a separate price for a video inspection and line locate once the pipe was clear, but it was end of day and he couldn't get us scheduled until the next day, so I told him I would discuss it with my husband and call if we decided to move forward. When I called the next morning to schedule just the video inspection, as I was having the hydro scrub completed elsewhere (with a $600 savings), I was informed I had to do both or the video inspection alone was no longer $225, but $499. My written estimate shows 2 separate task code numbers, 2 separate descriptions of 2 different tasks, and 2 separate prices. NO WHERE on the estimate does it say they have to be done together or that the pricing is different if I only choose one of the options. I have a written estimate for a service and called less than 24 hours later to schedule a service, just to be told the price would be more than double what I was quoted. I found the website to be very misleading with their advertising of """"upfront, flat rate pricing"""", which was also mentioned when Ryan was out and looking prices up for my estimate. My one star goes only to Ryan and his professionalism.

Sheryll T.

When we saw my son's toilet was backed up, we were convinced he flushed a stuffed toy and jammed up the septic. Unfortunately, when my husband pumped the toilet, it pushed all of the waste into our master shower and garden tub. We knew this was a bigger issue, but it was Sunday night, who do you call? Thankfully, we had the great fortune of finding Mr. Rooter Plumbing. Their motto: """"24/7 Never an Overtime Charge"""" and they mean it. Lead Technician Julio Perez was dispatched to our house. He quickly assessed our issue, identified the source, and immediately repaired the problem. And the bill? The same price if we'd called on a Monday during normal business operating hours of other competitors. If you are ever in a jam for plumbing or septic services, we honestly can't say enough good things about Mr. Rooter. From dispatch to technician--- they saved our butts (literally)!

Zachary D.

Kenny from mr. Rooter came out same day that I called. I thought I either had a septic issue or clog in the mainline. It was a clog in the mainline; however, He opened up the septic to see if there were any issues, cleared the mainline, and explained/showed everything very clearly. Some plumbers won't touch the septic so I really appreciated that he had the skill to at least tell me if I had any septic issues! Very nice and professional. They give a military discount. I very highly recommend!!!

Charles C.

I unfortunately had a pipe burst on a Sunday night. I called and although they were booked for the night, they promptly sent someone out first thing in the morning. The technician that showed up was Kenny, and he went above and beyond my expectations. He identified the problem, left to get parts that he didn't have on hand. Once he started working the issue, he had another pipe break and left promptly to get the replacement part. He was running back and forth between my home and the parts store to get my plumbing fixed ASAP since I was without water. He was great at the job, educated me on what went wrong, and was extremely professional and kind. I'd recommend him for any plumbing job. Note: I tried to fix the plumbing myself before he showed and used purple primer (seen in the photo) and he kindly educated me that for future knowledge, purple primer is not used for cpvc piping. All around great company and great service. Thank you Kenny!

T M.

I had to call Mr Rooter the night before the 4th of July and they were there first thing in the am on July 4. Kenny is super nice and helpful. We had to call them again the next day and he was there within 20 minutes.

Jackie V.

I contacted Mr. Rooter because I needed a new kitchen faucet and under the sink water filter installed. Julio P. showed up on time and had a professional appearance and attitude. He evaluated this project and explained what needed to be performed and how much it would cost. I agreed to the service and price. The work was done in a meticulous manner. He treated our home as if it was his own home. When Julio was finish, I was extremely impressed!! He certainly exceeded my expectations. The repair work he performed was absolutely marvelous. I would highly recommend Mr. Rooter and Julio P. to anyone looking for exceptional service at a reasonable price.