Mr. Rooter Plumbing of Indianapolis and Central Indiana

John S.

Installed our new Hot Water Heater thru Home Depot. Removed and disposed old heater. Made sure we were notified when they were coming and that our dogs did not get out. Thanks for your good work!

Charlie B.

Paid 350 dollars to get a sewer line cleaned out and toilets started backing up the next day and they wanted another 350 dollars to come back out, no WARRANTY.

Debi P.

We called Mr Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do. I asked why they couldn't bring  correct pump and he said something about pressure problems. The next night they came and took their pump back and gave us a receipt explaining they were taking pump back and we would receive a refund within 7 days. That was 5 weeks ago and they still have not done so. We have called multiple times only to be promised a call back from the business manager with no response. Last week my husband threatened to drive over to their office so the manager took his call. Manager said that we would only get a partial refund because my husband asked for that pump. My husband reiterated that he gave specifications but did not ask for a commercial pump. The call ended with my husband losing his temper and telling him he would see him in court and manager said ""ok."" I called the next day but got after hours girl who said she had heard about our dispute and my husband was wrong about the refund, that the business manager was drafting a letter and calculating what we are due. I told her I agree to paying s service charge and 1 hr of labor at the most because the plumber should not have needed 8 hrs to know that he had wrong pump (besides it was labeled on box). She said we would receive a call back but as usual we did not. How can we be  charged for a pump we don't even have and for service that didn't even get completed?

What do we do now?

Jeff C.

Only ONE STAR because you cannot select ZERO STARS! Our job was to have a kitchen faucet reconnected after having new countertops installed, and reconnect the garbage disposal. Their ""plumber"" was in the kitchen for 45 minutes huffing & puffing and reading through manuals, and cursing under his breath in frustration. I honestly don't think he knew much, if anything at all about plumbing! After going in and asking, "" Hey, how is it coming along?"" He answered with we would need a new faucet, because some kind of ring was missing. He also could not get the sink baskets off of the old sink so we needed to go buy new ones of those too. Absolutely NO supplies on his truck, knowing what the job he was coming to do. After leaving with no connections, this guy TOOK THE OLD SINK. I had to call to have them track him down and bring it back!!! I personally took the faucet off of the old sink and every single part was laid out for this guy. I give people the benefit of the doubt, but when he doesn't know how to solve the problem, AND has an appearance of just being released from jail, with cheap prison tattoos all over him, I don't want to do business with companies who represent themselves like this. There are plenty of reputable companies who are professional out there-Avoid Mr Rooter, and lock the doors!

Jeff M.

We manage 50 rental properties and have been in business about 28 years. During July this year (2017) we had 3"" of rain in one day. A basement at a house had about 5"" of water in it from the storm sewers backing up the drains. I called Mr. Rooter and explained the whole scenario and that the cleanout was in the basement and we needed it cleaned out. Their technician showed up at the house the next day and said ""I can't go in the basement because it has water in it."" He then stated that he can't service us in any way until the water is out of the basement. I called back the receptionist (and they say they record all conversations) and we agreed that there would be no charge for them coming out......but to call them back when we have the water out of the basement and they can help us then (Hello? Does anyone see the irony in this?). I called another plumber that wasn't afraid of getting his shoes wet and he cleared the lines no problem. I never heard from Mr. Rooter since then (July 12th, 2017). Then, on August 15th, 2017, out of the nowhere......they charged my credit card for $59.00. I have called them twice about this, each time them telling me the almighty person would be calling me back to correct this......no calls. I have since called my credit card company to tell them not to pay this corrupt business.

Rachelle H.

The technician who came out was very polite and seemed to be knowledgeable. He was respectful of cleanliness while performing the work. I would definitely use Mr. Rooter in the future.

Dianne T.

Called this company last tear to repair a slab leak. Thought they had fixed it but now I have another slab leak. Our ""1 year warranty"" was now expired at 1 year and 1 month so had to call a different company to fix. They drilled through the concrete and repaired the same pipe that mr rooter supposedly fixed. Current plumber said it wasn't soldered all the way around so we've probably had this leak since they left but now it was just a bigger leak. Current plumber said his company would have honored their warranty if it was 1 year, and one month. I'll never call mr rooter again

Rodney W.

Don't call thus company wanted $546 to clean a drain that i got done for $146. Complete rip off. Told them to leave and still cost me $85. This company sucks

I wouldn't give them 1 star but have no cboice

Frank C.

I had them install a water heater recently. Overall I'm pretty pleased with their work. I think the price was a little high but it was an agreed upon pricing through a Big Box store - so I'm not sure how much of it was Rooter's take vs. the Big Box Store. I wouldn't hesitate to hire them for another plumbing job based upon their recent work. Employees were friendly.

Elizabeth A.

Here's my story. Feel free to draw your own conclusions. A new hot water heater was installed by Mr. Rooter's plumbing. Soon after I had to evacuate and have the fire department come in because of gas leak. Mr. Rooter's came back late that night to fix their gas connection to the hot water heater and check everything out. The following morning after a shower I entered my kitchen ( next to the laundry room with the hot water heater) to find water rushing out. Luckily I'm smart enough to figure out how to turn off the water because it took Mr. Rooter's 6 hours to come check it. Of course they claimed it was not their fault and the water had just picked that morning to come pouring out 25 feet from the hot water heater. A missed day of work and calling every other day for two weeks was not concerning enough for them to return my call.
I finally had to say I was going to contact a lawyer if I did not hear back from them in 24 hours. That's when I got this lovely voicemail which is still saved to my phone. ""There is no evidence that my guys caused this damage. There has been so many people in and out of there that you can't say we're the ones responsible. "" btw no one from 12pm to 6 am was in and out of there after they ""fixed"" the problem.
Oh they also would like to come out and put in the drain pan for compensation. The one that should have been installed the first time and costs a whole $10. After much consideration all I asked for was a day of wages for the personal day I had to take. I'm a teacher we all know that wasn't much to ask.