Mr. Rooter Plumbing of Huntsville

Karen T.

Refuse to give a ballpark estimate without seeing the property. Employees are excellent! Sometimes, they are the only company available for emergencies....in these cases you are at their mercy. Their prices are the same for evenings, weekdays and weekends. This is because their prices are so high. The estimate I received was literally twice as much as two local companies. If you use them, I strongly suggest getting a second opinion. Get an idea of the normal cost for the repair and make an informed decision. Again, the plumber and person handling the phone calls were top notch. It is the company's prices and policies I have issues with.

Gwyn W.

We had a culvert under our driveway that was clogged, forcing water through the places where the sections were put together. The ground was beginning to erode. They were able to clear it out before 3 days of rain commenced. All is running well now. They arrived on time, didn't stop until it was cleared, even when they ran into trouble clearing it.

Jeremy H.

I would not recommend this company to anyone. Our septic tank needed to be pumped. I spoke to an office worker on a Saturday afternoon. She informed me that I would need an excavator to dig up my septic tank. I made the appointment for a pump truck and an excavator for Monday morning. She assured me that both would be here on Monday morning, that I was first on the list, and she quoted a price. Monday morning rolled around and 8 am passed---no truck, no excavator. I called at 9 am and once again was assured that both the pump truck and the excavator was on the way. No truck and no excavator came. I called again at 2 pm. I was assured once again that the pump truck and excavator would be here and that they wouldn't quit until the job was done. At 5 pm a pump truck pulled into my yard....but NO excavator to dig up the tank. The pump truck driver probed the ground, found the tank, and informed me that he couldn't do anything unless I ordered an excavator to come and dig up the tank. I told him that I had been assured since Saturday and twice on Monday that it was ordered and on the way. This company lied to me three times and now I'm out a days work waiting around for them to do what they said they would do. I cancelled my appointment and any future appointments with them. A company should keep their word: This one doesn't. Look else where if you actually want service done on time.

Martina R.

I know it's not always the company but their employees. However, the owner Steve never called when I was told he would. I can see just how much they don't care. We waited DAYS, for a plumber to come and fixed our toilet. No time frames, just kept being told they were coming (Wednesday). Ricky showed up on a Friday evening and said a new toilet had to be ordered, gave my 86 year old grandma a verbal estimate and said he would be back first thing Monday. If your a 24/7 company why do we have to wait a few more days. There was NOTHING wrong with Saturday. Well, Monday morning came and went. He showed up after 1:00pm with a crappy toilet, a seat that was WAY to big for it and tried to charge her double the amount of the toilet. They put nothing down to take out the old one, water and """"other"""" liquids went all over the floor (we cleaned up) the guy was RUDE and could care a less. Then we find out the $800 toilet that was there could have been saved with a simple fix. Now mind you I have 4 kids in the house also, and I'm trying to manage them and make sure this no good plumber isn't messing things up more. He gave my grandma a bill for $700 and wouldn't show us proof of how it was that much! They didn't get the money! The guy left, I called the office and tried to take it up with them. Told them everything and they wanted to send the same guy back! What are they thinking!!! They send out another man (Ty) out to try and fix the wrong. Along with a phone call from Mr. Steve the owner. That call never came. Well, Ty came out and agreed the toilet was crap, the wax ring wasn't even right and it would have leaked causing who knows how much water damage to the sub-floor. We wanted the original ($800 ) toilet back that they could have fixed. But nope, they couldn't get it back. Mind you it wasn't even 4 hours. Beyond ridiculous! So, Ty goes and get a $600 toilet, that flushes like crap, forgets the lid to the tank and we wait 2 more days just for that to be dropped off! The next bill was over $800! Now that check should have been stopped! While Ty was nice, the times of arrival after 7:30pm are unacceptable! They tell you they will be there in the morning, the afternoon and show up after dinner! Needless to say after A week and a half of dealing with Mr. Rooter they will never be called again. A joke! If I wasn't new to the area I would have known better. I know this won't matter to the company but maybe it will to someone else needing a plumber. Don't call them !

Deb A.

How in the world do you run a business and not be able to tell me in advance, when I know what I want done, how much it will cost. All I want is to snake the kitchen sink !!! Unbelievable.

Jeanne R.

This was my first experience using Mr. Rooter, and I highly recommend them. We called Mr. Rooter because we had very little water pressure in the kitchen sink. Our repairman was very professional, efficient and helpful. He diagnosed our issue, and then made recommendations as to how it could be fixed. It turned out to be a 2 day job but he only charged us for 1 call, and the cost was extremely reasonable! It actually was much lower than we expected. We would highly recommend this company, and will use them again when we have a plumbing problem.

Ruth Marie F.

I would strongly advise not hiring Mr. Rooter. We had a leak in our water line, and when they replaced the line they didn't tie it back into the main line, so we had no water. In addition replacing the line didn't fix the leak. They seemed clueless as to how to figure out where the main line was or where the leak was coming from, and were talking about replumbing our house rather than figuring it out. Instead of investigating where the lines might be they just stood around while my husband and I were digging where we thought the lines were. Even after we found what was pretty obviously the main line they didn't seem to have a plan to get it fixed, other than replumbing the house. Eventually they just left, and said they might be back the next day...or maybe next week, because they don't really like to start big jobs on a Friday or Monday, leaving us with no water probably for four or five days. We just had another plumber come out to look at the problem who figured it out in about ten minutes, and also found the leak. He's coming back tomorrow - a Saturday - to do the job. It's nice to deal with a plumber who cares about the customer, unlike Mr. Rooter.

Franklin P.

Mr. Rooter Plumbing of Huntsville is the worst business I have had experience with in several years. Before writing this review, I called this office seven different days and asked that the owner return my call so I could tell him about the service I received from his company. I never received any call. On May 10, 2017, this company installed a new 2 hp Liberty Pump at my home. The total cost was $2,680, which included a 3-year warranty. I had previously paid this company $845.00 on 4/27/17 to replace a float. I called this company three weeks ago to report that the system was not pumping as it normally should. A repairman was sent to fix a system clearly still under warranty. As soon as he arrived, he told me the electrical connection was bad (not the pump). Since he did not bring a connection on his truck, he asked where the Lowe's was located. He left my home to go to the Hartselle Lowe's to get an electrical connection; he was gone about one hour. Upon returning to my home, he proceeded to install the electrical connection (he asked me if I could loan him a screwdriver that he had failed to bring). He then discovered that the electrical connection was NOT the problem. He then told me that the problem must be the float. He installed a new float, only to discover that the float was NOT the problem either. During the installations, he asked if he could """"borrow"""" some electrical tape from my toolbox, since he didn't have any of that. I loaned him a new roll of electrical tape which he used most of. He never bought me a new roll or took it off my bill. After all the experimentation of replacing parts that were not the problem, he called for a new pump. He finally got it in near 10 PM that night, charging me for 10 HOURS that were spent replacing items that were not the problem and replacing a pump that was still under warranty! The total amount he charged me was$1,047.50 for hours spent fixing items that were not broke then finally replacing a defective pump still under warranty. I believe that most reasonable people would agree that Mr. Rooter should refund most of the $1,047.50 they charged me for this type of service. I insist that this request be honored. I am willing to forgo requesting money for the screwdriver and the roll of electrical tape. I am also reporting this incident to the Better Business Bureau. H. Franklin Penn, Jr.

Eleanor H.

I should have read reviews on this company prior to calling them. They came to my house today, spent 10-15 minutes. They would not give an estimate on their minimum charge, rather said they priced each job individually. I can see why: once they come to your house, they just start working, then 10 minutes later give you an invoice for an outrageous amount. Upon calling the owner of this particular franchise, I was treated very discourteously and told that my price should have been higher! I will never use this shady company again, and I have posted a notice on my homeowners' association website that they are to be avoided. I can't imagine how they stay in business.

Sherry P.

We called Mr. Rooter about a possible water pressure problem. Technician responded same day. He was very professional. He correctly diagnosed the problem. No issues.