Mr. Rooter Plumbing of Houston

The H.

From the previous invoice:
"I was certain that the toilet bolts and could be the primary cause of the water damage above his garage."

Obviously after the first visit the problem was not fixed. After having a water restoration company out to rip out dry wall to repair the damage I was told that the leak remained and was much worse than originally thought. I called Mr. Rooter back and they began work only to tell me that they could not do a simple fix but instead that they would have to repipe, lay concrete and reset to toilet ($1500). The simple fix was not something they would perform. I have called another plumber who will come fix the problem for $200.

$300 for the first visit (with coupon) and $150 for the 2nd (with 1/2 a coupon)* for them to just remove the broken toilet and give me the outrageous quote.

*They said they probably wouldn't accept the coupon a 2nd time because I just used one. I should not have to have a plumber out twice to fix a problem that ultimately never got fixed by Mr. Rooter. Their manager was "nice" enough to give me 1/2 of the coupon credit...

I understand plumbers can sometimes take advantage of people given the circumstances but this was unreasonable and uncalled for. Still not sure why I paid for the first repair that didn't work and pay for a 2nd visit for them just remove a broken toilet.

Vanessa C.

Mr. Rooter was a life saver when one of our pipes burst during the freeze. The customer service was excellent--from the initial phone call, the work itself, they were able to send a plumber the next day to get it fixed. Thanks again for helping us quickly resolve our problem.

David B.

The technician for Mr. Rooter came to my house to "rooter" my sewer line that was backed up. He was on time. He had me sign a work contract and described the work as he would rooter the sewer line and if necessary use a camera "keep it simple" he attempted the rooter at the outdoor access in my yard was unsure of the direction of the line or why his line would not fit. I asked about using the camera " I don't want to use it if I don't know where it's going it's very expensive" I asked if he could poke a rod in the ground to find the direction "I left it with my other crew". He then recommended getting a crew out to dig it up and see what the problem was for estimate of $1500-2500. I said no thanks I paid $200 for nothing. I called another plumber and he did the whole rooter job in 1 hour. No digging. I called Mr. Rooter to complain I was told by the office staff that someone would call in 48 hours. I have not received a phone call.

Serrano M.

I manage a property in Houston from Dallas, which recently had a major plumbing issue. I was able to coordinate the entire process remotely. They were able to put me in contact with the plumbing technician on site, I was provided updates on status including pictures via email. They even took care of the city inspection of the work completed. It made the process as stress free as possible. Excellent service and great follow-up

Joanne S.

I had 2 plumbing techs out to my house today because there was a drip from the ceiling downstairs this morning while my son was taking a shower up stairs.

First guy looks up at the ceiling downstairs then looks at the tub. Runs the water for 30 seconds and tells me I need a new tub $ 540 for labor plus cost of tub.

Next comes Jace from Mr. Rooter . The drywall was already torn out from storm damage.

Jace w a flashlight gets his head up into the rafters, felt around and took pictures. Then he went upstairs and examined the tub pulled out the drain and ran water in the tub . Then he goes downstairs again to look at the ceiling below. Repeats the same steps with the shower and the toilets in both upstairs bathrooms . Turns out the tub the other guy said needs replacing isnt even over the leaking ceiling . He determined neither the tub nor the pipes were leaking but the tile floor. Jace was very thorough in checking all the possibilities and saved me unnecessary expenses. This is the kind of company you want when you are faced with plumbing problems . I would call them again if I ever have a plumbing problem and recommend this company to friends.

Marissa S.

Thank you, Mr. Rooter for unclogging my toilet. My son had threw some object down the toilet and got it clogged and they came out and used this long tool to get the object out and it was back up and running! Thank you again for your services!

Isabel M.

I don't see my original post. Worst Experience ever! Still waiting on a call back from owner and so is the attorney helping me. I know someone will come and post responses so please don't post just return the phone call so we can settle without going to court. Came to my home tried to install a damaged water heater; was caught. Then the techs caused water damage to my first floor ceiling and sent out contractors who did a crappy job. If you'll double check your paper work you'll see we never signed off on the work because I know that's your favorite comeback. PLEASE CALL BACK I AM NOT GOING AWAY UNTIL THIS IS ADDRESSED!

Valeri J.

We had our sewer line replaced a few weeks ago. Whun Prescott was our Roto Rooter plumber. He's very knowledgeable, professional and personable. He is very accommodating. They were very careful to not disturb our 50 year old oak trees which were in the way and to carefully dig around our drip irrigation grid. They carefully folded back our ground cover and replaced everything just as carefully. Very pleased with the work. I definitely recommend them.

Michael H.

They listened to my review and responded in kind. The service man was excellent and timely and took care of me right away. He did what I asked of him and the management took care of my concerns right away.

Teresa T.

We got a high water bill and couldn't find any evidence of a leak. The city sent someone who was no help. We called Mr. Rooter and they sent a man who checked everything and confirmed that everything was in working order. He spent about an hour checking the system plus his travel time. He wrote a bid for an unrelated project we might need later and did not charge us for the service call. I felt that was generous since the city's mistake was no more his fault than ours. I will definitely use them in the future.