Mr. Rooter Plumbing of Hampden & Hampshire Counties

Laura B.

I had a leak in my ceiling and they were the first ones to respond. To their credit they did show up quickly and figure out where the leak was. But two hours of work, and all they did was cut three holes in my walls and cut one pipe. It did temporarily stop the leak, but they also charged me $1000. No parts only labor! Then they were going to leave the house with an open pipe on the roof that was going to cause it to leak so I asked them to go on the roof and put a bucket over it which they did. so yeah, in a pinch they'll work, but be prepared to open your wallet wide.

Brian D.

I have used Mr. Rooter a few times and they are the only plumber I have found that will help quickly on off hours. The work they've done has been good. One caveat is they are very expensive now, I paid $500 to clear the line between our house and our septic tank. I had an extension cord run and the pipe open and exposed so it took them less then 15 minutes start to finish so $500 seems excessive. A subsequent clog I ended up renting and learning how to use a sewer cleaner from home dept which cost $89 to rent vs $500 for a few minutes of work.

In a pinch I would absolutely recommend them.

W H.

They charged $129 for in-home evaluation of a sewer problem. I thought, as they were going to bring in some equipment to evaluate, the price was probably fair. Well, the technician showed up with empty hands, listened to my description of the problems, looked around for two minutes, and asked for payment and was ready to leave. I asked, I thought you were going to bring in some equipment to check out the problem? He answered, that would be another $360. Then what is the point of this evaluation, the information gathered during which could be accomplished by a phone call?

Susan K.

Mr. Rooter was prompt, professional and competent. I'd definitely use them again in the future!

David A.

I want to start by saying I've used them 3 times now & the work done has been rock-solid. I absolutely trust the tech/plumber they sent...Same guy 3 times & he's great. The issue is they are expensive. I don't mind paying the high cost for great work but they have a $195.00 minimum charge for anything...That is the only aspect I find completely unacceptable. That amount needs to go to $100.00 because if he's there under 5 minutes & it was a simple fix then why charge that brutally high amount? I understand plumbers are expensive...but make a judgment call if the tech is in & out....$100.00 minimum charge.

Heidi P.

I will never use them again. Total ripoff. I needed my garbage disposal replaced because it was leaking. I purchased a new one and had Mr. Rooter install it. It took them less than 40 minutes and they charged me $400 for labor. They would have charged $600 if I hadn't provided my own disposal unit. The plumber they sent was kind and competent, and he did a good job, which is the reason I'm giving two stars instead of one. But the name ""Mr Rooter of Hampden & Hampshire Counties"" makes you think they might be local. They're not. THEY ARE A BIG NATIONAL CHAIN WITH OUTRAGEOUS PRICES. They charged fixed fees out of their national catalogue, rather than hourly rates. And in this case, the customer gets screwed. I would not recommend them and will never call them again. Next time I'll use a local plumber.

Angry S.

Dave was totally honest, straightforward and professional. As it turned out, we didn't need a plumber after all. Name an auto mechanic that would say that. Really nice company. Highly recommend.

Carlyjane W.

Service was within hours, not an emergency, and problem fixed within an hour. Excellent!

Audrelee D.

When sewer drains overflowed in my basemen6 I went online to find an emergency plumber. The only listing was Mr. Rooter. When I called the first time and after couple hours a second time I left messages, but got no reply. I called again got a receptionist who told me that they only have one tech on weekends and he was tied up so they could't help me today.
Really? They asked me to call the next day and maybe the tech would be available. Instead I kept calling during the day to check on how well their tech was doing. After several check up calls that said that the tech could get to my house the next day, Hmmm, of course by now I've got two inches of water in my basement and things are getting ruined. I found another plumber.

John L.

Our shower started leaking on Sunday and called and scheduled an appointment for Monday morning. The plumber called ahead to let us know he was coming and showed up exactly on time. I worried this would be an expensive issue and the plumber took one look, went out to his truck for the correct tools and walked me thru as he did the repair. Turned out to be a minor issue and thanks to the experience and honesty of this plumber my issue was fixed without breaking the bank. Extremely happy with the prompt service. I'd definitely use them again.