Mr. Rooter Plumbing of Greater Charleston

Kathy C.

We were very pleased with Mr Rooter. We had a disaster with short term rental guests and hired at her company and they came and could NOT fix the problem. Because of their incompetence we then called Mr Rooter and they identified and fixed the problem quickly. They will be our choice from now on with any plumbing issues

Richard F.

We have used this company for a uncloging a floor drain a few times before. Today however we called them for a leaking hose spigot in the back of our shop. We were informed that there was a $195 charge for after hours which is understandable. The techinican was professional and got here and fixed the matter. After that however you can not trust this company ever. It was a 15 min repair and we were charged $270 for a part that was less than $30 including the sealant. When I questioned this I was told that ownership sets prices. Well Charging us $270 for a plumbing part that cost less than $30 is beyond taking advantage and unethical. NEVER use this company!

Jan B.

As a military family, we live out of state and had an emergency at our rental property. Mr. ROOTER staff was quick and polite on the phone, our technician was knowledgeable and gave us several options. Front office took payment over the phone and technician followed up with a drawing to show me exactly what the problem was for future reference. Earned my trust amd my repeat business!

Brian H.

I have used Mr. Rooter since 2006. They have always been responsive and will do whatever it takes to get the job accomplished, big or small. My company manages many residential homes, single family and condominiums, and we always call Mr. Rooter. We recently had a water heater die on a Sunday and Mr. Rooter was there with a new one, replaced, and hauled off the old in less than 4 hours. If you want great service with excellent and knowledgeable plumbers, call Mr. Rooter of Greater Charleston.

M B.

I broke a cpvc pipe behind my wall. I called Mr. Rooter and was able to make an appointment for the next day. Freddie arrived right on time, gave me an exact amount it would take to repair the pipe and replace with pex pipes for both hot and cold. He was professional, efficient, and explained everything about the repair. An outstanding experience!

social o.

Sever pipe backed up into my house. I called several plumbers and was told """"we will TRY to get there tomorrow afternoon"""". I called Mr. Rooter and Eddie called me back right away and was here in 30 minutes and stayed until after midnight. He was very nice, very professional and worked hard to get my pipe cleared. I highly recommend Mr. Rooter and Eddie!

Jim C.

Great service...repair person was clean, polite, and efficient..

John B.

I contacted them through their form, and got reply from the witin 40 minutes. So I was impressed at first on their reply. But I noted that they offered to do it at around 4pm to 6pm, so I wrote back asking to have it after 6pm, due to being at work. 3 hours went by and no reply from them. So I wrote back again asking about it, and still haven't got a reply. And now it is over 9 hours, and no single reply from them at all. So I am not impressed with it. I made clear that I am harding of hearing and they could contact me by SMS or email, but they never responded back after I wrote back asking for slight change of schedule. So if they cannot be bothered to check their emails, then sorry, they do not get my business, and I have to look else where due to their total lack of response.

Nelly B.

Shout out to Neal! We had a major sewage emergency on a Sunday night, and Neal showed up, got right to work, diagnosed and fixed our problem and was on his way. He was the only plumber we could get to actually come out here that night. Life saver!

Jill Y.

The tech Lee came to my door with a mask and shoe covering yet after going to assess my septic tank I was under the assumption when he went to his truck to clean his hands he was re-entering my with his mask and shoe covering, but didn't. The other issue is the fact that my bedroom bathroom ring curled in the toilet tank (which he fixed) so, me being the fair person I am informed him to just replace the ring. Mr Lee did NOTHING MAJOR, WAS NOT IN MY HOME LONG YET I WAS CHARGED 225$!!! Be mindful that the ring in Lowe's cost 7.00$ and Mr. Rooter assessment fee is 95.00$. This'll the following day I had to call to get a receipt which had lies on it that """"my toilet was """"rebuilt."""" He took my money then had me to sign on his IPad. They do not give you quote prior to doing anything! I DON'T WRITE REVIEWS YET, I had to do this one because, ppl are struggling and price gouging is REAL!!!