Mr. Rooter Plumbing of Galveston & Brazoria Counties

Cathy H.

Zero stars if I could. DONT USE! Wanted $1500 to fix a problem that didn't exist. We have the best prices in town, we've lowered rates to help with Covid, so full of shit, literally! They are a complete joke! Guys should be ashamed of yourself, not good business!!!

Caleb C.

Came to look at some pipes for low water pressure. Stayed 10 minutes tops and quoted me 22k and said every pipe needed to be replaced. Called another local plumber who fixed the issues in my faucets for $190. I will never do business with this company. Do not recommend. This is a sales company, they do not care about the people. They saw a young guy in his first house. Extremely unprofessional and unethical plumbers. Stay away at all costs.

Maude M.

Had an air conditioning issue on Sunday. A/c guy comes Monday, does his thing, causing Plumbing problem with a/c drain clogged, backing up two bathroom sinks. They call MR. Rooter and tell them it's an emergency. They say someone will come for this emergency the next day, Tuesday, between 8 and noon. Literally up all night to bail water out of sinks every two hours. Noon comes and goes. Plumber shows up at 12:40 says he needs authorization from warranty company, will be back later that day or first thing in the morning. I pleaded for him to come back ASAP because I have to keep bailing water to keep my bathroom from flooding. He says he doesn't think warranty will cover and quickly throws out a quote of $500 to repair. Of course he doesn't come back that day, doesn't call, doesn't come back next day, Wednesday. Im still bailing water every two hours-- all through the night. I call again and am begging them, telling them how much water Im dealing with. They say the soonest they can get someone out is now Friday! This is for what was called in to them by the A/C guy as an emergency, remember. So, now I'm still bailing water, turning the A/C off during the night for 5 hours so I can sleep without having to bail water. But it's Friday. He'll be here between 8 and noon. It's 12:30. Guess who hasn't showed up. I called. They say another hour. We'll see. And we haven't even had a chance to evaluate the quality of the work. But you won't need that information to give you a clue that you'll be better off calling someone else.

E C.

With the winterstorm & so many plumbers were extremely busy Mr. Rooter was able to accommodate me on an issue unrelated to the winterstorm. I had an broken sewer line that needed to be fixed asap. John & his crew came out & did an phenomenal job.

Although they had to partially dig some of the yard up. John ,Mr. Rooter & his crew did an amazing job repairing the broken pipe line in addition to putting my yard back together nicely. Not only was the work completed in satisfactory time the price was reasonable.

I would highly recommend Mr.Rooter for future plumbing services & will use them again for any future plumbing issues.

Daniela M.

They are the absolute worst! Not because of rudeness or anything. One day I was told they were coming, waited all day and never showed.
(My shower was leaking water into the hall)
Came a different day FINALLY and after opening 2 wholes in the wall said that my problem wasn't covered because it wasn't wear and tear.
Quoted me 500$ to "fix it" because according to him he cold feel the whole on the pipe and had to change the entire thing. Told me a whole story how the house moved and broke the pipe.
TURNS OUT A DIFFERENT PLUMBER CAME AND JUST TIGHTENED THE SHOWER AND PROBLEM FIXED. THAT WAS IT!
2 holes in my wall for nothing. 0/5 nor recommend.
Even if AHS tells you to PLEASE don't. Now I have to pay someone to cover the holes that were made for no reason.

M T.

Andrew was very rude from the start. Came in telling me how American home shield lies and they want pay to have my faucet in. I told him they would that we had already set up the service and call thru them. He stated he was calling his boss. And left later while I'm watching tv he just walks right into my house no knocking or anything and told if you want your faucet put in today you will have to pay me $200 and when I said no we need to call someone his boss and American home shield he ran to his van and left. Be very careful.

Trina H.

The five stars are specifically for LEE, the plumber who came by today. While I haven't had the same experience with every one from Mr. Rooter, I will say that Lee's service was top notch. He was professional, thorough, friendly, and he took his time to explain what we were dealing with. While the news wasn't great, I appreciated his service a great deal. I wish all of Mr. Rooter's plumbers were like Lee.

Leen K.

This company was sent to me via American Home Shield warranty. I just moved into the house two months ago, the kitchen sink was draining slow. The plumber Steven shows up and didn't even try putting a drain snake down to clear the stoppage. Instead he sent in a report to AHS saying it's due to excessive grease beyond normal wear and tear. Then he tried to cajole us into paying for his $500 hydro jet scrubbing service which is not covered by the warranty. He knew our service request would be denied by AHS if he claims it's beyond normal wear and tear. So that's exactly what he did, with no proof of camera inspection or anything. Don't use these people, they know how to play this game with the warranty companies. All they do is file a report to make sure you get denied service and then try to take more money for themselves.

I got the drain cleared by a local plumber, didn't need hydro scrubbing jet or anything. Just a regular drain snake and only took 15 min.

Amani M.

Our toilet was leaking water. We were assigned to them through American home shield warranty. The guy came on time. He looked at our toilet for a second and said "ahaa it's broken it will be (495$$ )for the replacement" . What kind of replacement he is talking about. It is over priced.

Robert V.

The communication and service was not anything I would wish on my enemy. It took over 3 weeks to get my hot water heater fixed because they had termed the employee on my account. I called everyday for two weeks to get an update and could never get a Plummer to call me back. After coming out they refused to fix a main part of the issue under the agreed price. They also left a mess from the attic on the second floor to the front door of the first. This is the company contracted through American Home Shield, would not recommend to go through on your own.