Mr. Rooter Plumbing of Frisco

Edgar Z.

Contacted Mr Rooter for service to the water heater they installed about a year ago. I bought the Membership for an extended warranty but when contacted they never responded. The membership expired Dec 31, 2021. I contacted them anyway even though the membership already expired. This time they responded and made appointment to check out my water heater. They gave me an 10 am to 2 pm window. They never showed up.

Peter C.

Make sure to get an estimate and quote before using this company. They will quote $59 to come out, then charge $219 for 5 minutes of work. It is borderline customer abuse. Will never use this firm again.

James M.

Mr. Router was very professional and definitely helped us during the recent ice storm.
Thanks!

Chris C.

Website says they will come to my area, corporate confirmed they come to Denton county. And they don't. Weak. Talked to the guy, maybe my problem wasn't big enough to come out.

A D.

We experienced an issue where the water line coming from the city main into our home sprung a leak. Called Mr Rooter of Frisco, received prompt and professional attention. The problem was quickly identified, and remedied. The task included some digging, replacement of pipe and parts, which included soldering/welding of pipes and new parts/connectors.

I HIGHLY recommend this family owned business for your plumbing needs. Prompt, courteous, professional, timely service, at a reasonable price. Additionally, the work area was left just as clean as they found it.

The job was completed timely and with ONE call. It's nice to know and work with a business that value their trade and customers.

John F.

they were on time...(sent email ahead of time to let me know they were on the way)...diagnosed the issue....resolved it....pricing was more than fair. cordial...professional...knowledgeable... would use them again in a heart beat.

Jeff C.

They get a star for clearing the drain and honoring their price. But, $500 to clear the kitchen sink drain (from the kitchen sink, not like climbing the roof) and install a garbage disposal that I had already purchased from Lowe's? (I thought I was helping by purchasing the disposal?!) That's definitely expensive if you aren't familiar. Then the bad list begins... Put their dirty tools on the counter. Didn't have any floor protection so used our dog towels. Still left drain gunk on the floor for us to clean up. Didn't install the garbage disposal on the correct outlet so that it was switched (called them back to fix that.). Just grabbed our paper towels off the counter to clean the hands (and knowing where those hands have been, we threw the roll away.). $500 and this is the service we get? Never again.

If you are wondering about the disparity of reviews (5-star to 1-star) I now definitely believe the lower-star reviews that specifically list their prices. It's outrageous. And, for the record, I contacted the company before posting these reviews. The lady answering the phones was super nice, but the absolutely stand by their pricing. IMHO, once they get on the site and know you have a problem that needs immediate attention, they consider you sold and quote whatever price they want. Run, don't walk, to a company that will talk pricing over the phone before they roll a truck to your house. These guys will not, and once they arrive, they have got you.

Christopher C.

Nathan came to house to take a look at a leak I had. Didn't talk about price until the end and then told me they bill over 200 an hour but would only charge me 169. I reluctantly paid although I thought it would be a service call charge and then get a quote. At the end he wasn't sure exactly where the leak was coming from. After thinking about it I called to tell them I didn't think the pricing was reasonable. Nathan called me back and was very defensive. He then proceeded to tell me "I'm not sweating 169 and I will just refund you, obviously you are sweating it". I didn't get the refund and instead got a call back from Pete, his father and they defended their position. They offered me 20 as a refund but I did not accept. Their website clearly says you will know the price before hand and this was not the case. Really frustrating and I dont recommend this company.

Scott F.

Our kitchen sink backed up behind the wall so I "ran Yelp" to find some professional help after my DIY skills fell short. After calling a few of the 5 star rated plumbers, who didn't have availability for a few days, I got to Mr. Rooter. They scheduled an appointment for one hour later. To be clear, the price was a bit higher than what some of the others quoted on the phone, but "now" was worth paying for.

Gavin arrived just after text message with his picture came to my phone. He proceeded to try to "snake out" the clog from the inside. After this didn't work, he went outside and tried clearing from two different clean outs on the side of the house. He discovered that the second clean out went to the kitchen sink. After about 90 minutes of grinding away from the various angles, the clog was cleared. Gavin did clean up the area after completing the job.

Thanks to Mr. Rooter for getting to the "root" of the problem.

Shawn K.

I told them EXACTLY what was wrong, they didn't fix the issue, they wasted my time, left a mess, and still charged me $150. I ended up fixing the clogged pump myself -- the reppacement part cost me $30 and took 10 minutes to install.
My advice -- find a handy neighbor or check Nextdoor instead of hiring these fools. They didn't clean up the sitting water and they wasted an entire roll of my paper towels without asking.

I might update my review when they give me a refund, an apology, and a new roll of paper towels.