Mr. Rooter Plumbing of Frisco

Scott F.

Our kitchen sink backed up behind the wall so I "ran Yelp" to find some professional help after my DIY skills fell short. After calling a few of the 5 star rated plumbers, who didn't have availability for a few days, I got to Mr. Rooter. They scheduled an appointment for one hour later. To be clear, the price was a bit higher than what some of the others quoted on the phone, but "now" was worth paying for.

Gavin arrived just after text message with his picture came to my phone. He proceeded to try to "snake out" the clog from the inside. After this didn't work, he went outside and tried clearing from two different clean outs on the side of the house. He discovered that the second clean out went to the kitchen sink. After about 90 minutes of grinding away from the various angles, the clog was cleared. Gavin did clean up the area after completing the job.

Thanks to Mr. Rooter for getting to the "root" of the problem.

Shawn K.

I told them EXACTLY what was wrong, they didn't fix the issue, they wasted my time, left a mess, and still charged me $150. I ended up fixing the clogged pump myself -- the reppacement part cost me $30 and took 10 minutes to install.
My advice -- find a handy neighbor or check Nextdoor instead of hiring these fools. They didn't clean up the sitting water and they wasted an entire roll of my paper towels without asking.

I might update my review when they give me a refund, an apology, and a new roll of paper towels.

Carole E.

Sadly - they didn't fix my plumbing problem. I paid $198 and they were here for only 19 minutes. Nice people though. : /

Amy M.

I had roots grow into my water line and needed to get it taken care of ASAP. I had contacted one other company for a bid. Their prices were very high. I then called Mr Rooter. The service I received from the minute I called to set up an appointment until the job was complete, the service couldn't have been better and the price was much more reasonable than the other company I called. 100% professional. 100% communication. Very straight forward. I was told they would arrive between 5-6pm but much to my surprise, they were able to come even sooner. Gavin did an amazing job and I'm confident about the major repair that was done. I am looking forward to doing business with them again in the future. I highly recommend this company.

Glen A.

Let me start my five star review knowing I had a costly repair which is always hard to swallow. They walked me through it piece by piece and helped me understand along the way. I had a problem and they fixed it in a timely manner and the price was fair. Hopefully we won't need them again but if we need a plumber that's attentive and fair, we'll have these guys back for certain.

Michelle K.

Sebastian made a call to my house on Sunday afternoon after we had issues with our AC line draining. He was very helpful, but our problem requires a second pair of hands so he called Nathan. Both guys were very nice and really worked hard to get the problem resolved. I felt bad that it was such a stubborn fix but they never seemed bothered by it, not once. Even though it was so hot in our attic and the majority of time was spent up there. In the end they did clear the line from the small amount of build up inside of it. It turns out that it was an AC issue, not a plumbing issue, but that wasn't their fault and they did what they said they would do. I would call them again for any plumbing needs.

George B.

Quick response and an awesome job done. I have a family of 7 in my house and when the toilets don't flush and the sinks don't drain it becomes an emergency. They came out on a Sunday and it became evident the problem was more than a simple clogged line. They came back out first thing in the morning and got to work. After working most of the day digging up the main line, removing all the roots (and there was a lot) and repairing the line, we can once again flush the toilets and drain the sinks. They were professional, courteous and up-front with the costs and what all was going on. I couldn't ask for more and would highly recommend them.

Kimi S.

ON TIME, quick & knowledgable! Was given a time window of 2-3 pm and he showed up around 2:20. Nathan came out to fix a toilet that has been getting clogged over and over. He finally got whatever was lodged cleared and we are so thankful. Wish we had done this sooner! While he was here I also complained about our terrible water pressure and he fixed that for us as well. If we have any issues in the future we will be calling them again!

Jennifer B.

Nathan is fantastic! He does all kinds of household repairs/plumbing/installations flawlessly. I highly recommend him to be your go to repair man!

Mark S.

Nathan was very honest with me and did leg work to determine what I needed which was a thermopile for a State unit water heater. and he offered alternatives and options. I would call them again.