Mr. Rooter Plumbing of Fort Worth

Barbara L.

I had a plumbing nightmare this weekend.. of course it was at 11:30 pm! I called 3 places prior to Mr. Rooter, which was the ONLY ONE THAT RESPONDED... all were 24 hr service providers. Michael was very prompt, I spoke to the dispatch and received a call back within 10 minutes! He was very professional and committed to solving my very messy situation, both bathrooms flooded, toilets and tubs.. he left my house around 4:45 am. Job well done Michael.. you're the best!!!!

Thank you so much !!
Barbara

Lucy O.

This was the worst experience I have ever had for an legit this company is a joke. unclog drain was over 800 dollars+ and the next day the problem was still not fixed. He told us we needed new pipes. Which was going to be over $2,000. I ended up calling a second plumber and he told us our pipes were okay and was able to get the problem fixed. I do not recommend this! Plumbing company!!! Period

T D.

This is the biggest rip off I have ever encountered. My kitchen faucet broke on Sat and I called them as their site specifically states no ot, weekend...extra charges. They charged $199 told me they could not fix it without a part and someone would come out on Sunday with the part. Well no, they came out and said it was not a part and I needed a whole new faucet at $870 with no consideration for the $199 I already paid. They said if I bought one it was $500. I told them I felt they were taking advantage but I had no choice but to fix it. The guy refused to fix it he said I was upset and so he refused. They never responded back and is has been a week. O paid $199 for 10 minutes, no resolution on even a partial refund. I called ARS , they came out on Sunday charged $49 service call + a $50 discount all applied to my repair of a total cost of $279. I bought a new moen replacement faucet at Lowes on sale from $259 fir $129. DO NOT USE MR ROOTER unless you like throwing away money.

Rick M.

These jokers came out 14 1/2 months ago and replace our water heater. Top of the line water heater. This morning no hot water. You would think they would have fixed the shotty job they did wiring it for free. But think again. It was past the 1-year install warranty. They wanted over $350 to fix the problem they cause in the first place with a horrible wiring job. Replacing a $35 cord and wiring it correctly. Be careful with these jokers. They do not stand by their work and could care less if they install dangerous water heaters. This could have easily been a real-life and deadly fire. My next step is to report them with the attached pictures and more to the BBB and licensing board. Just be careful. There are much better deals and people who actually care about their work and reputation out there. Stay far away from these guys....

Robert W.

This is a detail of my experience on Sunday. May 24. My kitchen drain was stopped up. After I tried unsuccessfully to unclog it, I called them. They advertise no extra cost for weekends and that was probably the case. One plumber arrived in a hour or so and explained that they have standard charges for drain cleaning which was $280 which is at the high end of what is typical to snake a drain. I agreed but told the plumber that had a discount coupon which he agreed was valid and would lower the cost somewhat. After several attempts to clear the clog failed, the plumber said that he would need to run a camera down the drain and use a pressure jet device to clear the clog. He explained that he also needed a helper to assist because the pressure jet causes a mess. He also said that it is considerably more expensive than just using the snake device. So once the helper arrived and after approximately 3 hours of trying the clear the drain, the plumber concluded that the cast iron drain had apparently corroded and collapsed necessitating tunneling under the concrete slab and replacing the failed drain section. He provided me an estimate of close to $21,000 for his company to repair the drain. At that point, I decided to get another repair estimate. Maybe it is their policy to charge full price for each service regardless of whether it solves a problem or not which is what they did. $286 for the snake procedure and an additional $552 for the helper, jet procedure and camera inspection. So my bill was for $838 which they did not discount per the coupon I had even though they were not able to help me other that diagnosing the problem. Now on May 27, I have received a repair estimate from a very highly rated plumbing company that is around $10,000 or 1/2 what Mr. Rooter wants. This review is not designed to be a criticism but a detailed report of my experience.

Mike C.

Had Mr Rooter out to clean out a main line drain at my parents house, 5 hours into the job the tech is still looking for the clean outs in the front flower bed. I had just mulched my parents landscaping beds the week before. Finally found the issue in the main line almost to the street where a tree root (Live Oak) had gotten into the pipe. After the mess made in the landscape beds and now less than 60 days later it's doing the same thing. Either my parents have the most nutritious gray and black water ever or they didn't clean out the pipe thoroughly. I know live oaks are fast growers and all but the wax myrtle at my house that cause the same issue of roots growing in a pipe didn't give me any trouble for over six months before I had the pipe repaired. I would be asking lots of questions before making this phone call.

Kari P.

Needed help with a clog and accidently called Mr. Rooter. Tech came out and took off the toilet. Then proceeded to do some work. I have a tenant in th house and was not there. (I will never be so trusting) He called and said the work was complete and would cost a little over $450. (Reasonable if the work is done properly.) He told us we would need an extra clean out line in the future to make jobs like this easier. We had already been considering this. We asked for a quote, he sent us one written on scratch paper. The next day I checked in with my tenant - the technician - not plumber- left the water turned off and bolts from the commode on the sink. I called to get them back out. No one was available. 24/7 - not really. I asked why no one told us that the clog was not cleared. The technician stated he told us that there were issues. I explained that I do not speak plumber and would need layman's terms. He explained that the tenant could turn the water back on but could not flush the toilet. (He considered that a job well done.)

I called another company out to do the job I had already paid for. ARS completed the job and my tenant can use the commode again. I am asking Mr. Rooter for a refund for the fiasco. If they give me one, I will come back and update my review. As of now, I suggest NEVER using this company. (I know it is a chain but the bad ones gives everyone a bad reputation.)

Justin W.

We called Mr. Rooter because we ended up having a backup into our house at a late hour and they were one of the few in our area to offer 24/7 service. They charge $199 just for the service call, which can be applied to any service you need, but only if you do same day/night service. Anyway, they charge much more to use the camera to diagnose the problem, which ended up costing $357 just for them to tell us what was wrong. Then they presented a quote for almost
$15,000 mostly because they prey on people that are in a tight spot and emotionally drained when they have sewage backing into their house in the middle of the night. Luckily we had the sense to not jump on the financing option they presented to be able to afford their quote. We received two other quotes from two other plumbers, both were insanely less than the $15k quoted by Mr. Rooter. The locally owned plumber we ended up using only charged us $1,000 to fix the issue, so literally 1/15 the cost of Mr. Rooter. Stay away unless you enjoy overspending and wasting hard earned money.

Sue G.

Mo and R.J. were great. Showed up on time. Had to get parts, but were very quick to get them. Excellent job of replacing a water valve for our new refrigerator and then installed the refrigerator for us and cleaned up the kitchen after. Office was very quick to get them out since we were in the middle of a refrigerator installation that couldn't be done until the valve was repaired. Thank you!

VB L.

BUYER BEWARE. Worst workmanship I've ever seen. Outrageously expensive too. Could not believe my eyes. The work under the sink looked like a toddler did it. It leaked. Three trips to stop the leak. I question if the tech was even licensed. Sure had no clue what he was doing. NEVER EVER AGAIN.