Mr. Rooter Plumbing of El Paso

Marzza C.

We needed to replace our water heater completely. We called Mr. Rooter and they quoted us $2,600.00 to replace and install a 40 gallon water heater. We held off because we thought it was a bit high and definitely we were priced gauged, ridiculously expensive. When there office called to follow-up we told them that the quote was $900 to $1700 over 5 other estimates and she failed to acknowledge the over priced quote and quickly dismissed us on the phone. Luckily we found a reliable plumber who quoted us a more reasonable price! Will never do business with this company!

Jeanette M.

I would have given 5 if my toilet repairs were in tip top working order. They did the best they could, I just didn't want to pay $1000.00! I'll call them again when I buy New toilets and have them installed. They did a primo job in replacing my old disposer, and found an electrical issue. It was an expensive day, but at least the toilets flush! Murphy and Josh were very polite, clean and did the best they could. Murphy told me to get a replacement part, to save money.

James L G.

Water heater flooded during a holiday weekend. Gilbert was here within a half hour, checked for repairable leaks , not possible, the heater was twelve years old. By dinner time had a new tankless water heater installed, and the work area cleaned. Definitely who we will call for our next plumbing problem.

Lauren H.

I am incredibly disappointed. The problem was not completely resolved, the plumber missed a blockage we asked him to check for and we overpaid far too much!! $950 for a few hours of labor!? Parts were $28. I will never use Mr Rooter again and will let family and friends know of my experience.

Javier G.

Terrible customer service. They didn't fix the sink, now it's worse and they send a $640 quote to fix it after making it worse. All consumers should be warned of this company.

Claudia H.

Great customer service, quick response, amazing work and very reasonable price which includes their warranty. I am so thankful they were able to help me. I appreciate them and recommend them.

Lulu G.

No usen estos plomeros son rateros. Y no hacen el trabajo bien y no honoran las garantías que te disen por teléfono después de un día del servicio malo. Y cuesta tres veses más de lo que cobran la compañía verdaderos ROTOROOTER. SON RATEROS NO LES LLAMES.

Francisco G.

Not Happy apparently the owner wants to run prices up. Dosen't deserve a star at all. His workers are good but some know their codes have to do what the boss wants more money he will try to wear you out i got pictures

Mark B.

Had a pretty difficult plumbing job so I called what I thought was a professional plumbing business. NOPE.
Did not do a proper assessment of the problem. "Fixed" one area that area still leaks. Sent a guy back out, made all the excuses. Called manager he didn't return call. Called Doyle James, president, also did not return calls.

Avoid Mr Plumber. We have options. Bad customer service + bad leadership leads to no more business.

Willie D.

On short notice during an extremely busy period, Mr. Rooter was the only company that responded to my emergency and took care of my problem immediately upon arrival. The project was professionally completed at a rate that I considered reasonable.