Mr. Rooter Plumbing of El Paso

James L G.

Water heater flooded during a holiday weekend. Gilbert was here within a half hour, checked for repairable leaks , not possible, the heater was twelve years old. By dinner time had a new tankless water heater installed, and the work area cleaned. Definitely who we will call for our next plumbing problem.

Lauren H.

I am incredibly disappointed. The problem was not completely resolved, the plumber missed a blockage we asked him to check for and we overpaid far too much!! $950 for a few hours of labor!? Parts were $28. I will never use Mr Rooter again and will let family and friends know of my experience.

Javier G.

Terrible customer service. They didn't fix the sink, now it's worse and they send a $640 quote to fix it after making it worse. All consumers should be warned of this company.

Claudia H.

Great customer service, quick response, amazing work and very reasonable price which includes their warranty. I am so thankful they were able to help me. I appreciate them and recommend them.

Lulu G.

No usen estos plomeros son rateros. Y no hacen el trabajo bien y no honoran las garantías que te disen por teléfono después de un día del servicio malo. Y cuesta tres veses más de lo que cobran la compañía verdaderos ROTOROOTER. SON RATEROS NO LES LLAMES.

Francisco G.

Not Happy apparently the owner wants to run prices up. Dosen't deserve a star at all. His workers are good but some know their codes have to do what the boss wants more money he will try to wear you out i got pictures

Mark B.

Had a pretty difficult plumbing job so I called what I thought was a professional plumbing business. NOPE.
Did not do a proper assessment of the problem. "Fixed" one area that area still leaks. Sent a guy back out, made all the excuses. Called manager he didn't return call. Called Doyle James, president, also did not return calls.

Avoid Mr Plumber. We have options. Bad customer service + bad leadership leads to no more business.

Willie D.

On short notice during an extremely busy period, Mr. Rooter was the only company that responded to my emergency and took care of my problem immediately upon arrival. The project was professionally completed at a rate that I considered reasonable.

Christine V.

I'm very very disappointed we've been long time customers ever since they were rapid root or Surety Plumbing giving them our business recently spent $260 to have a drain cleared when all they did was push the gunk to the other side of the house now we have another clog and they don't want to honor the warranty even after we were willing to pay $800 for them to change a PVC by pipe underneath our mobile home

Hyongjae J.

My water valve was leaking.
They came replace box and valves.
Charge me $1263
And the water valve leaking again few hours later.
Obviously they come back and fix again.
It's your choice.
I agree that I was dang stupid.
Negative 5 stars