Mr. Rooter Plumbing of Dallas

T W.

I called the hotline at 6am, requesting emergency service and was told I would receive a call as soon as the technician started at 7am. 24 hours later and still no phone call. I would never recommend this company to anyone - terrible customer service and not dependable.

Frances W.

Plumber named Brett to the house and gave me an estimate for water heater repair and when I asked for an itemized break down on parts and labor, he stated he did not have access to the price of parts and labor. He was a flat rate company that charged per task, and invoices for parts went directly to the office and he did not have access to that information. He then raised his voice/tone and told me that I could just call another company if I was not satisfied. I felt he talked to me that way because I was a female. Very humiliating. I paid the service call fee. Very unprofessional. I would less minus stars if I could.

Kay T.

My home was serviced today and the technician fixed the issue but was rude, condescending and combative with me in my own home. He was annoyed by the fact that I asked questions and was unprofessional in every way imaginable. When he left, I was more disturbed by his lack of professionalism, hostility and horrible attitude than I was about the almost $500 it cost me to fix what appeared to be a simple issue. Save your money and call another company. Horrible experience.

Asta D.

Very disappointed with their service. I had one of your Technician out about 10 days ago to unclog the toilets, charged me $400! Last Tuesday, another Technician came out to unclog the toilets again.
They are still getting clogged. Problem not fixed and I paid $400 for nothing! This should be refunded to me, so I can call a company that is capable to fix it.

Michelle N.

Brett Swensen quickly found our clogged sewage line issue and had it fixed in no time. He was extremely nice, never tried to sell us on anything else and was extremely honest.

David B.

They came out about 6 weeks ago to fix a couple of leaks. They "rebuilt" (their words) my toilet. I have been traveling. I came home last night after three weeks away and as soon as I flushed the toilet, the tank started leaking. I have been trying to get them to come out since last night to fix thing and they are taking their sweet time.

Donna E.

Found them online on a Saturday and filled out the request/questions form to have someone come locate the sewage smell at my mothers house. It's REAL bad, inside and out and not a good thing to be breathing. Got a call back from the dispatch girl pretty quick. She said they had just sent out a plumber in this area and put in an order for when they were done to stop by and locate the smell. I was told if they weren't going to make it out that night it would definitely be the next day. Either way someone would call and let me know so we were sure to be here. That was 3 days ago... no call, no visit, no email or text. A courtesy text, call, letter... hell, anything would've been nice just to let us know they'd already made enough money and no longer needed our business but that's cool too. Thanks Mr. Rooter.

Mike R.

You can do MUCH better than this outfit. Camera view of your line should cost no more than $125, tops. I was charged $500, which would be waived if I used their pipe digging group. The cost of digging up where the obstruction on the line was located ran $3,600.
I was in a bind, or so I thought. Had I waited ONE day, I would have saved $2,300, as the excavation would have only cost me $1,300.
To make matters worse, they recommended that I use their preferred cleanup crew, American Restoration Services. Bad decision.
American Restoration proceeded to cut out large chunks of newly installed carpet and previously laid flooring. I was told that the insurance would cover EVERYTHING!. Another bad decision, because I learned that insurance did not covers a lot of the damage American Restoration did.
I ended up paying several thousands more than I should have.
In total, my insurance only paid about 47% of my total loss.
Please do your due diligence when protecting yourself from scrupulous repair businesses like Mr. Rooter of DFW.

Vinod P.

WARNING: LONG

I sent an inquiry on their website to have them come visit my home on 1/21/19 for a leaking sink. That appointment was confirmed on the phone 5 minutes after the inquiry, but no one showed on that day. It turns out that whoever scheduled my appointment set it for 1/21/20. I let it go and had them come that Wednesday instead (1/23/19). Idiocy, but fine. They did their inspection and provided the quote that I agreed to, and then they stated they would come back the next day to complete the work. The tech told when he diagnosed it that he could be there between 2-4 the next day. He said whatever his job was that morning wouldn't run over. I knew I couldn't after 4pm that day and told him as much. He ensured that the job wouldn't take 2 hours, which is why I was fine with scheduling it. The company told me afterwards that they aren't sure they can make scheduled appointment times because they don't know what a client's problem will be until they inspect it. True, but then maybe, just maybe, they should tell their techs not to tell clients a specific time if they themselves aren't sure they can make it. Obviously, he didn't make the specified time frame, and I was rescheduled again for the following Monday (1/28/19). The work was finally completed on that day and the technician told me I could use the sink immediately. Surprise, it continued to leak the next morning. I called AGAIN after that to have someone come back out and look at the repair, at which point I was told someone would come later that day. AGAIN, no one showed up. They called me at 5pm to tell me they weren't sure they could send someone that day. At least someone who wasn't the original technician that I for obvious reasons did not want to see. Stop telling clients times if you can't meet them. It is NOT difficult.

At this point, after THREE no-shows (and 1.5 days of lost vacation time at work), I called Benjamin Franklin to fix the problem, which they did the next day. That technician told me the puddy wasn't even the issue; the pop assembly was replaced that correctly fixed the problem. They attempted to fix Rooter's puddy job and tightening everything, but it unfortunately didn't work. I let them go that route first before the assembly was inevitably replaced in hopes I didn't need to get the part, but they did state it was the likely outcome. The Benjamin Franklin tech even told me verbatim that the manner in which the puddy was applied by Mr. Rooter would cause me to replace the piping if there is further problem. Fantastic. A plumber who literally made your plumbing worse.

I also had them replace a fill valve on another toilet. The problem for that came back after a couple weeks as well. I ended up replacing that myself instead of calling for a warranty repair. I frankly wasn't sure anyone would come.

They said they would meet me "halfway" and give me $150 back. My bill was for $430. They can't even do math correctly. Halfway of a $430 bill that they essentially did nothing on isn't $150. What it essentially amounts to is that I called Rooter out to my house, was told an estimate, and declined it. Both "jobs" they performed were fixed by people other than them. Why call for warranty work when you don't know if they'll come, and then you have to take even more time off for someone who's given you ZERO indication you can trust or rely on them? I gave them one opportunity to fix it again when I really shouldn't have, and they still missed it. It isn't your job to accommodate a company continuously into your schedule without guaranty they will come. Not for something you are paying them for.

I literally provided the invoice/receipts in my complaint that reflects that I did in fact have the parts replaced/repaired after their work and they turned a blind eye. It was ALL there. How convenient for them to blatantly ignore everything since it explicitly shows how they misdiagnosed my issue. And they seriously still can't understand why I wouldn't want their shit company back in my home for warranty work? What's the point in calling for warranty work when they don't show up? How many chances is a company that's shown to be completely incompetent supposed to be given? They know if they were in my shoes that they wouldn't allow someone who's treated them the way they treated me and my time back into their home either. They didn't even try to address my (completely valid) points in my last response email. And I have all correspondence if anyone wants to read it to see. Apparently, they don't realize they're essentially admitting fault for it all but refusing to do the right thing? So now I will share it with anyone who wants to read it.

DO NOT use these guys. You can't trust them as far as you can throw them. Give Benjamin Franklin a call and have your work done correctly and on time.

Leslie W.

They came out last November and charged us $500 to replace our kitchen faucet...he did extra work underneath because he said it needed it. Well, now, 4 months later, it is leaking again underneath and they said it was only warrantied for 90 days! Needless to say, we will be finding someone else to come work on it!