Mr. Rooter Plumbing Of Cook County

Kendall County Resident ..

They charged me $1,200 for an ejector pump. This was on the high end but I could live with that, however they did not seal the top on properly and my tenant complained of a sewage smell, once I got another plumber over there they said the top was never sealed on properly and it cost $200 to seal it. This was all an expensive headache, I would never use them again. The second plumber I used was J Plumbing Co., I would use them again.

John M.

Ended up not using Mr. Rooter of Cook County (there are several plumbers using this brand name). Mr. Rooter, though was one of the few firms that was willing to assist me with sump pump flooding at 2 AM. Their dispatcher at that time was also pleasant and knowledgeable. The price they quoted included an emergency charge but was competitive.

Asha G.

Hired Mr. Rooter for hydro-jetting pipes. Ended up in an insurance claim and found out that they never finished the job. When I complained they admitted to never completing the job but then justified charging me the full price because they spent 2 hours at our home. They said that they charge by the hour not by the job....LIAR! It even says they do upfront pricing by the job on their website - don't be deceived. DONT USE MR. ROOTERS!

Eric G.

Mr. Rooter was quick to come out and perform the service needed. Dan was trustworthy, on-time, thorough and a good communicator. After Mr. Rooter performed the needed service, we learned that we will need an expensive repair in our basement and we will not be using Mr. Rooter as they are much more expensive vs. some of their competition (But I definitely would've used them for other projects). Since they performed the service, I had some follow up questions regarding their recommendation and have called the main office three times and asked for a call back from any of their experts. Unfortunately they have chosen not to call me back and I can only assume that it is because they have finished the current job. Very shortsighted.

Brad L.

tunately my father's toilet had cracked and after I turned off the main water valve, I had called many people. It was very frustrating, but then I called Mr. Rooter in Schaumburg and they sent out Wade Carlson and said he would be about an hour. He was actually there in under a half an hour. He was very courteous with my elderly father and after his assessment, he gave us a spot on estimate including a senior discount for him. Of course, that made my father very happy. I felt very comfortable with Wade being there to do work at my father's house so I had left to go back to work. About a couple hours later I received a phone call from my father telling me he had taken the old toilet out, installed the new toilet, and installed a new angle shut off valve. He also helped my father with putting the riser seat that he needs due to his condition on the new toilet to see if that was a good for him. They were so great from the time I called to tell them our problem, to the time I received a follow up call to see how everything went. If more service companies followed this model, it would be a great world. Btw, my father was worried about and ugly toilet sitting on the curb until garbage day, but Wade told me he would take it away for us. I really couldn't say enough positive things about my experience. I now put their phone number in my phone and will not hesitate to call if I need anything regarding plumbing. Five star all the way!

Rafal Z.

After being 4 hours late even though i was technically ""next and on there way"" they came into my home where my water heater tank was not running well, took one look at it (without touching anything) and told me i needed to replace the entire thing and that it was my blower that was not working. ( you could hear it running/working). They quated $2100 for a new 40 gallon tank... What?!?! I went to my plumber friend who immiadiatly after a simple inspection told me it was only a couple sensors that needed replaceing. I spent $47 and its been working like brand new since. Mr rooter absolutely pissed me off with there scam.

Hannah S.

We hired Mr. Rooter to unclog our basement drains. The whole experience was horrible. The first guy came and barely even looked at our issue before pronouncing that we had a major issue. They came back the next day and did the first part of the job. Next thing we know they say our sewer is collapsed and we will need to replace it at $137 a foot. A week later, when they were scheduled to do the work the head guy, Miguel, was at ""an emergency plumbers conference"" out of town. Nobody bothered to call and tell us that our scheduled work would be postponed. We found this out when we called them. At this point we had scheduled someone to take the day off of work for no reason. When they finally did show up, over a week later, Miguel wasn't even there. So why couldn't they do the work while he was away? A month later, we still had a grave sized hole in our front yard. Finally they came and finished the work, but it took two more visits to get it all running properly. At this point they tried to tell us something separate was wrong AND offered to put in an illegal access. They never gave us an itemized breakdown of the work, and are now threatening legal action when we ask for this before we pay. We HIGHLY recommend finding someone else to do your plumbing work!

Marla D.

This is an awesome company. Very polite and professional. Actually used them in Michigan as well and had the same great experience. They call you back right away and always let you know the status of your appointment. We have a 3 year contract with them and highly recommend signing up for it since you will be a priority customer. Paul was excellent and walked through my house checking everything while he was here. Great experience.

Theo R.

This is the second time I used this contractor and I will use them again. The first time they installed a sum pump at my Mount Prospect property. Four and a half years later, the pump became defective and they replaced it on 1/12. They are reasonable, knowledgeable, and customer oriented. I highly recommend them.

Kelly B.

We hired Mr Rooter to replace 3 toilets. To be fair, we told them we wanted powerful toilets. Well, that's what they gave us - they were LOUD. I called the company about a week later to complain and they came out to replace them without any argument - in fact, they apologized (!). The guys who came out were very professional and did a very nice job. Next time, I'll just be a little more clear about what I actually want :)