Mr. Rooter Plumbing of Chico

Anthony O.

Used them many times at my 101 year old Grandmother's house and always had good service. Her sewer backed up so we called them out. They put a camera down the line and said the connection at th main was broke and missing. I asked for a price to repair , now mind you this is a repair in a backyard , no asphalt just dirt. Got the price for repair at 9000.00. Called an Underground Contractor I know to check it out and he put a camera in the line and no broken pipe , just a sag in the line about 60' out. Mr. Rooter also said that the price was so high because they have to fix the city main as well which is not true after I called the city. I am sorry to say that my Grandmother will never use them again. She feels that they were taking advantage of a senior citizen that didn't know any better.

Pat S.

Mr Rooter snaked our main draim less then two years ago The service person was excellent. Cost $250.
Problem come back Called on weekend
The fee $105 for after hours quoit .
The fee was up to $675 for same job plus the $105. The plumber apologized and
just said prices have just gone up in
Last 18 months Understand Yet not triple.
We had to decline. My husband is able
To do job yet had to rent a heavy snake
We are senior citizens. My husband called
office to complain to no avail The plumber
Also couldn't get his credit machine to work. We paid cash The office was supposed to email a receipt Never did.
I advise to stay clear from Chico ca Mr Rooter Bussiness has changed sense 2022

Julie H.

We had a minor gas leak at our community on a Saturday night. After calling 3 other companies for help - and getting nothing but excuses - Jose was out to us within 45 minutes and worked until 10:30 p.m. determining the problem and going over solutions. Clearly we could not get parts at that hour, so first thing on Sunday, Jose was getting the repair supplies needed for our repair AND he brought in Gordon to assist and expedite everything that was needed.

THANK YOU GORDON AND JOSE for giving up your weekend to help our community. Next time, Mr. Rooter will be our first call.

Debra S.

Great service from beginning to end. Had to deal with homeowners insurance but Tina created smooth sailing in that department! Cory is very communicative and Gordon the owner is one heck of a nice guy! Our plumber Andrew Schaefer is professional, respectful and does a detailed job. Everyone went above and beyond to make sure our plumbing issues were handled. Whole team runs like a well oiled machine!

Christina M.

I just moved into a new home and within a couple of days after taking a shower my water heater started to make lots of loud noises and leaking. I could not believe it. I was so upset.! I called my home warranty insurance and they told me they would send out Mr. Rooter Plumbing to take a look. Andrew and his team arrived on time. Got the quote worked out waited patiently for the approval and got to work hauled away the ugly old water heater and installed the new one! Guys were so play impatient and super nice great customer service I would highly recommend them. Andrew also gave me instructions on how to relight the pilot and tips for flushing the water heater once a year made sure I had all of the paperwork into great care of me I highly recommend them..

Emily M.

I had what I thought was going to be a very simple fix of a clogged drain. The first day that Brandon came out to my home, he also thought the same thing. He tried everything to figure out why my bathtub was not draining, even going under the tub and doing as much as he could on his own. He assured me that he would be back with another coworker so that they could investigate further and although it took three times, Brandon did not give up. It turned out that it was not just a backed up drain but a shotty plumbing job done by a previous owner and Brandon worked hard to find a fix that would not cost me an arm and a leg. Brandon was always kind, friendly and professional and explained everything to me step-by-step so that I understood and was comfortable with all of the decisions that were made. I highly recommend this company to anyone.

Amelia C.

Incredibly unorganized, wouldn't return phone calls, and straight up lied multiple times. They changed owners within the last couple yrs. I LOVED the previous Mr.Rooter. Sad so see what it's become

Kaye S.

Friday on Christmas Eve in the early morning, we had the most damaging backup of the toilet which quickly overflowed onto the floor from our master bathroom. I caught it right away and reached behind the toilet to turn off the water but it did not stop the overflow. I was on the phone right away calling several plumbers who could only set up an appointment after the weekend four days away on Monday. So, I called Mr. Rooter who said a plumber could come out in the afternoon. We were so thankful! Brandon came to the door around 1:45 and worked so hard to look for where the blockage was. He is an amazing plumber who didn't give up to find the cause of the problem. It was not easy but after several hours he found the problem. He continued after the floor was cleaned to reset the toilet and replace the ring. We are overjoyed by his persistence and his professional manner. THANKS BRANDON!!!

Fatima S.

Highly Recommended!!!
I was very pleased with the excellent customer service from Renee. We were having issues with a sewer smell on our guest bathroom. Gordon went out of his way to find the problem. Would definitely use them again
Thank you for your efficient and professional service.

Henri S

Pat M.

Didn't even get a chance to use these guys because they said they don't service our area, Sutter (95982). However on their website it says they do. I included the screenshot.