Mr. Rooter Plumbing of Champaign

Kathy B.

Mr Joe Walter's is the owner of this business. Let me tell you he'll screw you anyway he can to get the most money out of you. When one plan can't be done he'll come up with something else to keep racking the bill up. I paid him over $9,000. I was told an additional $7,900 would be needed to put a sleeve in the pipe under my basement floor. Turned out that couldn't be done because of the angle. I still had a problem until Ryan used the auger for the 4th time and got a bunch of roots out. We'll see if that fixes it. Mr Joe says I still owe the $7,900 .....no sir you didn't do that work. Oh ok well then $3,500 for the extra digging!!!! What? My last words to him was my attorney will be in touch. He's threatening a lein against my property. Long story short..don't use the crooks Mr Rooter!

Faedra74 M.

First know, it was about a month before we had to call them to help us Thanksgiving day weekend. Come Christmas, needed them AGAIN!

When I called, it was 5 days before the next appointment at 9:30am to 10:30am -but what do you do when you're desperate. So I accepted. The guy was late.. the quickest he could get to our house was 1:00 and we had an appointment so the NEXT appointment was the next day at 8:00 am. But then she said road time it would be 9:00am. OK... Wasn't real happy but we take it (again desperate). SHOWED UP 45 MIN. LATE. By this time, I'm pretty well seething. No apology for being late -didn't even address it. Took some time but he got the toilet unplugged. Pulled the toilet [twice], put it in the tub, and there was stuff all over the floor... When he was done, he said he was trying to get the bathroom cleaned up, I thought he was talking about all the dusty cat fur on the wet floor... I said 'don't worry about it. there's cat fur all over'... I should have let him clean. There was brown clumpy stuff all over the floor, in the bath tub, had to throw my bathroom scale cause the whole bottom was gross. But to be fair, I did tell him not to worry about it. Like I said, wish I'd had him clean-took a whole hour after he left to get everything sanitized again.

The only reason they get a 2 star is because the guy that came before was great. This guy was nice enough but...

As for the value, last time it was a holiday weekend so it was $569.00. This time it was $395.00. That is awful expensive for how long it took to get an appointment and how long it took for him to saunter in...

Patricia G.

I called Mr. Rooter to fix 3 things in my home. The estimate was $1950.00. The guys fixed two of the problems and said I would have to pay another $1400.00 for them to repair the third problem. Their word is as bad as their estimate. I talked to the office manager and she said they could knock it down to $1000, but the estimate of $1950.00 should have covered all three repairs. I'm 70 years old and just had a total knee replacement, I sure didn't need to have a $1400 bill adding insult to injury!

Aj B.

I used them for the first time this week. It started with a phone conversation with a very sweet and professional young lady Nikki. She was patient with me when I was crying and feeling overwhelmed. I just lost my daddy at the end of June so a broken toilet seemed like the end of the world! The plumber and technician were punctual, knowledgeable and friendly. The prices were reasonable as well. Give them a try, you will be presently surprised.

Laura S.

Terrific speedy service--could not ask for better! Our replacement water heater was installed that day with no fuss and no mess. Would use again and recommend to others!

S H.

Amazing service!!! I had a tankless that had some issues. Another local company said it was gone. Tim came to my home from mr rooter and fixed it. He is excellent. I wish there were more people like tim. Work ethic and his ability to diagnose and fix were excellent. The lady who schedules is excellent and efficient. Highly recommend!!!

Anthony M.

We had a backed-up sewer that was flooding our basement shower. A Mr Rooter tech came out and rooted (?) the blockage and we were good for about a week. When it backed up again the next weekend they came out and rooted it again free of charge. Later that week they also put a camera down the line to diagnose the issue. They were honest and said that we didn't require any further repairs and they were great about explaining the condition of the pipe and what we could expect going forward. Overall, they were extremely friendly, responsive, and aware of our budget. I couldn't recommend them more. 10/10

Carol V.

I called Mr. Brewer on a Friday afternoon because I had a leak in my ceiling. They sent someone out within an hour to evaluate the situation. They kept me updated the entire time and completed the work quickly. They were very clean and charged a fair price. I will absolutely call them if I need any future repairs. Thank you Mr. router.

Jareth P.

You don't think about how important your plumbing is until it doesn't work.

Aaron and his team came out and did a fairly large project for us which involved tearing out our entire sewer line and replacing it. The project went very smoothly given the age of our house and a few obstacles that presented themselves along the way. Their whole staff was very patient as I asked an enormous amount of questions.

I highly recommend Mr. Rooter for small or large jobs. They gave me a free estimate for the work, showed up when they said they would, followed through with quality work, and at the end I paid the amount we agreed upon.

Dustin H.

This company charged me 450$ to unclog my toilet .long story short ,they didnt unclog it.i called back the next day and told them and they tried to charge me again.i do not recommend this company.they are not very honest people.