Mr. Rooter Plumbing of Central Oregon

Vanessa L.

Correspondence with this company is a nightmare since it was discovered that a small pipe issue had been turned into a large full house water issue after pressure was sent up the pipes and through the entire plumbing in the home. This has been a nightmare as I am unable to sell this home with the current issues. I am a disabled combat veteran and have never witnessed anything so inconsiderate as how this company chooses to own and operate. Please do yourself a favor and call someone or anyone else other than this company.

Brad K.

Updating this because the owner of the franchise just called and took ownership of the situation. That's a credit to him and he offered a substantial credit to us. Good on ya, Greg.

Given that the actual work was done well, this means I will give Mr. Rooter one more shot should the need arise.

Julian C.

I didn't use their service due to the cost. But the tech responded quickly and offered me an up front quote for the work done. No hard feelings, I got it done for hundreds less with a local company.

Sue W.

Preston at Mr. Rooter did a fantastic job unclogging our kitchen sink. Service was rendered in the same day I called. Preston is professional and friendly. I would recommend this business.

G S.

My Family Member is a Plummer and He told Me I was almost a victim of Price Gouging on a reverse osmosis system installation with ""push in place"" tubes and fittings and a self tapping drain adapter. I installed one myself last year at my Mothers house and it took me 40min and I am an ER Nurse not a Plummer. Mr. Router in Bend Oregon wanted $425 for a 30 to 45 min job. I paid for the reverse osmosis system so, that was not included in the Quote. I had to take a hard pass on that Gouging. According to the Plummer's I talked to a fair price is $250 to $325. That is not the worst of it, the guy who was out there took my reverse osmosis system with Him and told me if I wanted it I could pick it up at His office all the way in Bend after Thanksgiving. He refused to drive back and return my property even after I told Him I had another guy on His way to do the job. This Guy should be fired immediately! It is a good thing I don't treat my Patients like this Guy has treated me! Now He wont even answer my many phone calls to arrange an alternative pick up plan. Based on all the statements on Mr. Router website This Mr. Router Employee and His ""I could care less attitude"" are shocking to say the least. Please terminate this price gouging reverse osmosis stealing individual to restore your companies dignity. This Guy is bordering criminal behavior in my opinion. Seriously what are we as customers supposed to do.....let the Mr. Router Plummer price gouge us.... or be the victim of His vengeful behavior...think twice before you say ""NO"" to Mr. Router in Bend Oregon or you will be subject to their childish Shenanigan's.
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Matt N.

Quoted over $1000 to install a faucet, garbage disposal, and P-Trap.. in which I supplied all the parts! It took just over an hour. Plumber found an ""easier"" way in the process and knocked off $150. Again, I supplied ALL the parts... it was fish in a barrel for them because I was without a kitchen sink.. but they won't have a long term customer in my new house. I didn't pay anything close to these sort of prices in the Bay Area...

Ian I.

Beau Shelton with Mr. Rooter is the best in the biz! His ""can do"" attitude saved us thousands by removing a stubborn clog from the middle of a 300' pond irrigation line. Where others failed he succeeded, under a tight timeline and stayed within our budget. Huge props to Beau and the Mr. Rooter team!

Chuck K.

Numbers not ""Embelished"" a penny!
These guys will take you to the cleaners with ""Flat Rate"" quote.
Call a real plumbing company.

Rex A.

Get everything in writing with this company.. I had a sink that I bought and had them install. Total time of installation, as verified by a another contractor an site and the technician who installed the sink was 2.25 hours. Total cost was of labor was $1300 and keep in mind I bought the sink, provided all the accessories and had it unpackaged on the job site for them to install.

After many go-rounds, the owner finally cut my price by $300 since I supplied the sink! He claimed his front office staff cost him so much money that he was now charging between $300 and $400 dollars per hour for his plumbers. This company is not reputable!!!!

Courtney S.

The initial scheduling with Mr Rooter was seamless (front office staff is great) but I've been waiting on a quote for over 3 weeks. Since then I've gotten other quotes (which were free vs $300 with Mr Rooter) and vastly contradict the initial information Mr Rooter gave.