Mr. Rooter Plumbing of Broward County

Andrea A.

The water line to my fridge was slowly leaking and I didn't know how bad it was until I pulled out my fridge. HUGE lake behind the fridge and slowly leaked into the garage. Frustrated, I called Mr. Rooter and an staff came to the house within the hour. I had the service done on Friday 6/2/2023 around 5pm, I wish I could remember my guy's name but he was GREAT! He found the leak and since I wanted to get rid of the fridge anyways, he cut off and sealed the line. Bye old ass fridge. Everything was done in less than an hour, fixed the problem, easy contact and payment, I would highly recommend Mr. Rooter company!

Ted S.

The apartment below us had their ceiling cave in from a water leak. We called, they came, they quickly diagnosed the leak. The price was reasonable and they were easy to work with and were very responsive. Francesca, the manager, and Keiland, our plumber were polite, knowledgeable and sympathetic. Highly recommend.

Piers W.

So Sunday I called Mr Rooter in Broward to come fix an issue with my plumbing, it had a humming noise. The girl who answered the phone gave me a 2hr window 1-3pm, which was ok with me. I was told the office would call me to pay the call out fee before the Tech arrived. They never called, I called the office at 3.50pm and said I'd heard nothing from them and had to cancel. They rescheduled it for today, Monday evening between 6-8pm at 7.16pm, I called their office and asked where the Tech was, I was told he should be here in 20mins. Then I got a call from them, saying their Tech wouldn't be here till possibly 11pm at which point I said, No that's not good enough... I'm cancelling your company, I'll find a much better and reliable plumber service, which we did and fast. My opinion? Stay far away from Mr Rooter. I don't know how anyone can run a business like that...

Patrick B.

Bathroom sink was clogged. They sent two men. That means double the labor costs. One man watched while the other did the work. It took less than 1/2 hour to replace p-trap and unclog the sink. Total cost was nearly $435. This equates to $870 and hour. Most transactional lawyers to not make that hourly rate. Future plumbing needs will be with another company. Patrick B.

Christine W.

The service was good, the guy who came to the house was professional. The girl who answered the phone was very helpful. My problem was with the price- very expensive $450 to unclog a sink and replace the drain stop. I was told by the service tech that I would get a receipt by email. They had two email addresses to send it. Neither address got a copy- yes I did check my spam folder. Called the office 4 times to get the manager Francesca to call me back and resend, never got a call back from her or received a copy. Never will I use this company again.

Cathi C.

I wish I could give more than 5 stars seriously!!! From my first conversation til my last conversation everyone I spoke too went out of their way to be pleasant and professional....Francesca , Andrew , Brian and everyone on the staff did their best to get us through BOTH SLAB LEAKS!! They came on a Sunday!!! I'm so appreciative of the service and attention given yo my major and I mean major plumbing issues....Mr Rooter can do it all!!! Thank you !!!

Kate G.

I have never had to call a plumber before, but my half bathroom toilet would not drain! I called Mr. Rooter plumbing and within the hour Mike Caputo was at my house. He was nice, professional and competent. Within 10 minutes the TOOTH BRUSH that was stuck in my toilet was out and my toilet was like new!!!! Thanks so much for helping me with my problem.

Andrea R.

I called Mr.Rooter at 9:39 this morning. Woman who answered my call said there would be someone at my home between 12-2 pm. I called on 3 separate occasions for an ETA. At 2 pm I spoke to someone else in their call center. I guess there was a shift change. There was no record of my request having been made. Horrible service.

Joe S.

I had a minor problem in that I could not unscrew my garden hose from the faucet. Fearing that I might burst the pipe trying, I decided to call Mr. Rooter to unscrew it. I was told that there would be a $75 service call fee that would be credited to the job if I hired them. When the plumber arrived, he saw that it was a minor task and said that he would just charge me the diagnosis fee, which I understood to be the $75; however, when he unscrewed the house, which took him just a few minutes, he said that it would be $195.05. Since I had a $20 coupon, he said that I owed him $ 100.05, which I reluctantly paid him. After he left, I called the office as I thought that $195.05 was an outrageous charge for a few minutes work. The person who answered the phone asked me why I agreed to that price. I told him that he never told me that it would be $195.05 and that I was under the impression that the charge would be just the $75 service fee which In understood to be the diagnostic fee. He replied that the $195.05 was the diagnostic fee and refused to make any adjustment. So I told him that it would be reflected in my review and hung up. A few minutes later, I received a call from Steve, the manager, telling me that he spoke to the plumber and based on what he told him that he did, he should not have charged me the $195.05, but just the $75 service fee and that he would be refunding me the difference. I was originally going to write and unfavorable review of this company based on the charge and the poor customer service that I received from the first person with whom I spoke, but I am now writing a favorable review since the manager recognized the error and corrected it. Errors occur, but what is important to me is whether a company is willing to correct that error and the manager did so.

Eli S.

After our building sat vacant for two years, Andrew the owner of Mr. Rooter Broward came out and got our hot water heater, urinals, and toilets working in perfect condition again! Several contractors before him had come and quoted us total replacement for thousands! He was Friendly, wore a mask, and got the job done! And we are so grateful! We are going to make this building into a suicide awareness building for cops and firefighters in Ft Laud. We are soooo grateful Andrew got all working again!