Mr. Rooter Plumbing Of Bergen County

r g.

I agree with the reviews as far as speed and communication is concerned. I live a bit outside of the area that they service but they were able to come and within 30 mins sending an advanced text with a picture of Kevin the technician. A nice touch I appreciated.
Kevin was very sweet and went right to work with a fellow technician. When they encountered an issue the manager was called as he had the camera in his truck.
The manager (not knowing I was there) came into my home on the phone discussing a customer whom he was working with who, ""is the perfect customer as he doesn't care how much it cost. He's going to be a charity case.""
The manager assisted the technicians explaining how to look for the pipe outside. As they continued he told Kevin ""theres an issue with the pipe so don't waste time trying. Tell He/She, followed by a joke of what sex do you think I am, that it will need repairing.
I was charged a service fee for coming out to attempt as they couldn't drill in my area.
Ive since contacted a local licensed plumber who has been able to assist with the insurance company and work within the budget.
To Kevin and his fellow tech I say thank you for trying.
To the manager I say, you don't have to be woke, just don't be an asshole. You came to my home and judged me? No sir or was it Ma'am? Next time you go to a home assume it has ears and mind your manners if you have any!

joyce s.

Have been using this company for a few years and my experience continues to be excellent. The office staff is courteous, knows my name and responds to my request in a timely manner. Mike the plumber that I request knows his craft and is friendly and efficient. Would recommend this company.

Cassie P.

Responsive and courteous. They sent me an estimate in writing as well as a picture of the plumber on the job. Wesley was polite and I would highly recommend Mr Rooter of Bergen County.

David-Thomas H.

I could not ask for better service from this company. When I reached out to request a service they immediately got back to us and set an appointment the very next day. Upon arrival, I received a text message letting me know that the plumber was on his way & provided me with his name & a company picture of him. The plumber was very thorough and took his time to find the root of the problem. He was very detailed in his explanation and offered advice on what to do in the future. I am extremely pleased and I highly recommend this company!

Johnny T.

Great experience with Mr. Rooter Plumbing of Bergen County for addressing an issue with our sewage line. Of particular, Spence was very professional throughout and took the time to explain things as he worked. I would not hesitate to recommend Mr. Rooter to anyone for any plumbing needs.

Paul M.

Fast service!! Mike knew what he had to do to solve the problem with the clogged drains. I'll use them again.