Mr. Rooter Plumbing of Austin

gail b.

After talking to Bert at mr rooter he agreed the charge was to much and arranged a credit. The work was done satisfactory and I felt the credit made the cost reasonable.

Timothy S.

Mr. Rooter was awesome. They were scheduled for the day but due to my sewer mainline was blocked they worked me in and got the problem resolved. Michael did a fantastic job quickly clearing the line and then scoping the line to see what the problem was.. turns out there were tree roots that had caused the blockage. He took the time to explain to me that this was a temporary fix until the roots grew back and told me what it would take to fix it permanently. I was very pleased with the service and the honest and thorough work that Michael did so we knew what caused the problem and how to fix it from coming back. Thanks Mr Rooter

Rosalinda M.

We were very thankful that Alvin came to replace the broken extension tank on a Sunday. Kudos for your immediate service.

Bill L.

I expect to get overcharged by Lawyers, but I did not expect to pay more per hour than a lawyer for a plumber to replace 2 copper flex pipes. I guess because I had already scheduled the condo HOA to turn the water off to the building, he knew I was over a barrel and needed to get it done then. Stephen was friendly and talkative which is what I expect when getting screwed.

Brenda C.

Elder mother used the company. They overcharged her for work that wasn't done and didn't fix the problem. Attempted to scam her out of additional funds for work that might fix the problem. Then attempted to pass off a fraudulent inspection report when no inspector had been to the job site. Very untrustworthy.

David B.

Complete waste of time. Charged $50 for service visit for a 10 second quote of $400 for replacing kitchen sink water shutoff valves. Ridiculous estimate for $20 worth of parts. I ended up using a different plumber for $150.

David B.

Charged me $50 service visit fee to give me a 10 second estimate on replacing two shutoff compression valves for kitchen sink. Estimate was for $400. No break down of parts/labor. I know parts are about $20 at local hardware store so absolutely ridiculous estimate for labor. I will not use them for any future jobs as this was complete waste of time and money.

Justin H.

They require a $49.95 "service charge" just to come out and provide a quote or estimate. I was looking for bids on a two unit tankless water heater upgrade for my home and Mr. Rooter is the only company that wanted to charge me a trip fee to provide an estimate.

Jay S.

we had a plumbing emergency and called the office right away. They said they could have someone out in the morning, great. Since we are in a pandemic we asked if they would be wearing a face mask and gloves and they said yes. The technician showed up with neither. I am a critically ill person who already relies on a ventilator to breathe so it's kind of a big deal. When he left to get parts we had to provide a face mask and gloves for him ourselves. The actual work was done well and quickly, but the company put us unnecessarily at risk. The price was pretty steep too.

Ann R.

Thank you for answering our call! We had a major flood after working hours and no plumbing company was responding to our calls except for Mr. Rooter. A plumber arrived in an hour and took care of the broken pipe so that it was not doing anymore damage. Then another plumber arrived first thing in the morning to fix the issue and get the water turned back on. Thank you for helping us !