Mr. Rooter Plumbing of Atlanta

Tom M.

Horribly overpriced,Get another opinion , even if they dig up your septic, get anothe qoute. They get you by the cahoonas they think when they dig up your septic, but you can pay them to pump it and leave it, and then get quotes on repairs if you really need your drain fields or pipes fixed. Dont let them pressure you while your septic is not working and is dug up. They will rob you blind with all kinds of repair prices and chemicals etc....

Goran S.

Unbelievably horrible experience. I am extremely dissatisfied with their service or their lack off. They offer the $195 Pumping Special for 1000 gallon tank and $295 for a 1500 gallon tank. I told them that I did not know which one I had because I bought the house few months ago. They said no problem. They will send an expert out who will do a free estimate and inform me about the tank. On the day of the work I get a phone call 7:10 am telling me that the guy will be on his way. Then they call me at 7:45 am telling me that he cannot make it he has some trouble. Probably another job. Then they call me back at almost 10:00 am telling me that the man will be there in the next hour. Finally, the man come after I waited for over an hour. He seems decent than informs me that there will be additional fees depending on the amount of sludge or solids in that tank and the special price of $195 or $295 only covers few inches. For the rest there will be additional fees. Not having much of a choice, I reluctantly agree to additional fee depending on the level of sludge. I open the house and show him all of the sewer pipes to make his job easier and convenient. He feels confident and gets a metal rod from the truck and starts looking for the tank. He pokes the ground looking for about 15 minutes all around the back yard. He looks on the street and sees some marks. He assumes that the house is connected to the sewer on the street. I said are you sure. He said. No. I would need to call another man in the company with the camera to run into the sewer to follow the pipe to be sure. I said OK. Why don't you? He said that is an additional fee of $400. He said that you do not need to decide today if I do not want. Just call back the company and I will come out again with the right equipment. I said I need a day or two to think about it. He apologize for not being able to find it and left. I go back to work and I get a call about 1 1/2 hours later from Kimberly from the office. She said that"""" You need to go back to the house and pay the driver $125 service call fee."""" I was shocked. I said he was not able to find it and now you want to charge me a service fee that is almost the same amount as the full service. She got upset and had nasty attitude saying """"I does not matter. You still have to pay."""" I said you want me to pay your company for failing to do anything, She said with attitude """"YEEEAH."""" Wow. I left my work and I had to drive back to the man. He was waiting in front of my house. He tried to apologize for this and tried to blame the management for being greedy. I complained about Kimberly and her bad attitude and customer service. He laughed and informed me that it was her normal behavior and she treats him bad as well. I do not know what to say anymore. I gave him money and he tried to offer his service after he is off duty for a lower price cutting out Mr.Rooter. I declined his service and informed him that I do not trust this company and will not give them any more business in the future. I would hope that anyone considering Mr. Rooter thinks twice about their services and is prepared to pay additional fees regardless of services performed. The free estimate as they claimed is not free.

Dewayne G.

This company is a scam. I had my septic tank cleaned and I was told that the amount would be $195. When the technician (John) completed the job, he gave me a price of $514. He said that he had to do """"extra digging"""" and he had to use an additional hose. He also said that he waived the $200 locator fee (as if he was doing me a favor). I was shocked and very disappointed in this price because the website clearly states that the $195 is a """"flat fee with no confusion."""" I called the company and asked to speak with a manager who could take care of this and I was told by someone by the name of Linda that a manager would call me. To no avail did a manager call but he called the technician instead. John stated that the manager could take $100 off but that was all he could do and if I did not like it, John could pump the sewage back into my septic tank. I could notg believe my ears. The manager also refused to speak with me because he told John he fears saying something very inappropriate. At this point, I was livid. John stated that this happens all of the time. Customers are not told about the """"additional fees"""" upfront and are given a huge amount to pay after the job is done. I don't know if this company is a member of the Better Business Bureau, but I will be contacting them. Shame on Mr. Rooter for ripping off customers and demonstrating a lack of professionalism. Unless you are prepared to be ripped off and treated with a lack of respect, find another septic business.

John S.

Horribly overpriced and tryed to fix what is not broken. In short they wanted $2323.23 for replacing a water heater. They wanted $1128.25 for a 40 gallon water heater. I can get a better spec'd water heater at Home Depot / Sears / Lowes for $400. Another company fixed/replaced everything, plus fixed my toilet (new guts, new water supply valve) for $950.00. They also spent too much time trying to pitch a service contract membership. I simply laughed. While they were out here, I googled """"Mr. Rooter complaints"""" and found this board. I read through this stuff while this guy was compiling his estimate. I told him about the complaints I read, and that he did exactly what everyone else complained about. I told him also that I could get a water heater for $400 and he began telling me how their Flame Guard is better and last longer, and wasn't available to the public (simple ploy so you can't compare the pricing). Flame Guard is made by American I believe, which makes a similar brand for Sears. I asked if it were better, why lower spec, and why an identical warranty. He simply didn't know what to say. All I can say is that these people prey on uniformed consumers. Thankfully I had my smart phone handy!

Patrick D.

Awful experience. Got themselves in the door with a """"29.95"""" charge for giving us a quote. By the time they left they wanted to charge me $90 and hadn't even really quoted me what they came out for!!! The technician admitted to me that they offer the cheap quote then upsell it without even telling you. I don't suggest doing business with people like this.

Andrew D.

These people are scam artists. They tried to charge me $600 for a clog that did not even exists. A 2nd plumber (not Mr Rooter) showed me there was no work to be performed. Do not hire these people!

David F.

Just received a quote this afternoon for the replacement of a bathtub faucet. The quote was just under $1000.00. Yes, thats right a thousand dollars for the simple replacement of a leaky faucet. I'm not a plumber, but I certainly don't believe this is anywhere near realistic for the job!

Bob B.

worst in world ... 17 days to fix a water leak many holes an mess later not fixed . they dont show up ,an are not qualified ,an the workers i am sure are not qualified, an the excuses are equipt problems, bad business .bad run .. do not use them .

Marlane U.

Horrible Horrible service I called to have a sewer line snaked. First, they did not come out in the time frame promised. econd they rescheduled and still came late. I paid to have a toliet pilled and reset. 2 days later it was loose. They claimed I had to repalce the line for $4400. After snaking the line I tried to wash and the toliet and washing machine backed up. They promised to send someone out on Sunday had me waiting all day and never did. When I spoke to a manager on Mon he argued with me for a while and then agreed to send someone out on Wed btwn 5-7 well at 7:05 they said it would be real late. They then said they would find someone to come NEVER CALLED back. I am glad that I stopped payment on their check. WARNING DO NOT USE!!!!!!!!!!!!!!!!!!!!

Stephanie M.

The worst experience of my life. One plumber came out to fix a leak, for $300, and ended up breaking my shower. The second plumber came and revealed that the first plumber had committed fraud because he didn't actually replace what he claimed to replace. The office left 5 messages for the manager, all of which were unreturned to me. The entire process has taken more than 2 days already, and now I am left without a shower for another 2 days until they can get the parts. It is my goal to make sure no one else falls vicitm to this company. DO NOT USE.