Mr. Rooter Plumbing of Abilene

Kevin F.

What a cluster F as a business!
Scammers!!!
Told insurance company they used leak detection equipment and didnt! Unless his magical Ipad was special and it wasnt. Just a couple of pictures and no clue where the leak was bc it took them 4 days to get out. Everything was dry. They said it was in the wall. I told them no bc drywall wasnt wet there. They kept saying the slab near the wall. Like i told him it was in the wall on the outside, its a stone house. Their quote was $2700.
After trying to deal w them and the insurance for more than 10 days, I fixed it in less than 2 hrs and $16 in parts.
BTW-it was in the stonewall like i told them.
NEVER USE THIS WANTA BE PLUMBING BUSINESS!!!!

Kelly G.

Needed a plumber asap, called 4 different ones, it's Friday noon and no one could come until Monday. Finally, Mr. Rooter said they would send someone. Grady was here within 30 minutes and resolved the issue quickly. I'm so grateful! He was professional, knowledgeable and friendly. I would highly recommend this plumber!

Austin M.

Had a issue with a blocked main line. They hydro jetted it and saved me from having to have the line dug up

Candace G.

Our toilet stopped working and leaking. We went through home warranty who sent out a technician from Mr. Rooter plumbing. This company is so dishonest and will scam you in a heartbeat. The technician told me that he had to replace a pipe, but it had to be a certain type. He went to Lowes and paid $15 for said pipe and yet charged me $90 for this and pocketed the money. On the claim, he stated that he had to "special order" the pipe. The warranty company told me that since it was a leak that it was guaranteed to be covered; however, the technician said "we are trying to get out of covering everything under warranty, so my boss tells me I have to charge for things that warranty would normally pay for." We called the company and they said this is their policy to uncharge and not run it through warranty first. He was such a crook and would NEVER recommend.

Matt B.

There is a reason that these guys have such awful reviews on here. They are dishonest crooks at worst and extremely incompetent at best.

Mr.Rooter was dispatched by Homeserve to check on a sewer pipe issue. The technician was nice but did not seem very experienced and had tons of mistakes in his write-up. Communication with the office is horrible and they act as weird middle men for the technicians. I was told on three separate occasions that I would get a call back by the end of the day and never did. They came out here twice and still could not estimate what the repair job would cost. However, they did send me an unannounced and unjustified invoice for $1800 with absolutely no detail. A supervisor was sent out from Abilene "just for me" and go figure...he did not bring a camera and STILL could not estimate the job. He did want me to pay an outrageous $450 for ANOTHER camera inspection that takes less than an hour.

I had a local company do a camera inspection for half the price and had an estimate to me by the end of day. They did not experience the mysterious issue of not being able to get the camera through the "Collapsed line." I watched the entire time and there was plenty of space for the camera to go through.

Mr.Rooter's pay is commission based and this is most likely why they try to up-charge every time they move a finger and find different reasons to charge you for the same thing.

Mr.Rooter is not worth $10 an hour, much less the $450 that they try to charge.

Jennifer B.

Mr. Rooter was assigned by my home warranty to investigate a water heater that I already knew would have to be replaced. After the visit, they called back and said it would be $771 out of pocket AFTER what the warranty paid. I called the warranty company. They said the technician had added $398 for "modification of the water line," $135 to "bring the drain pan up to code," and $148 to bring the "insulation up to code." I call BS! The water lines are in excellent condition, a drain pan costs around $20, and tanks come with insulation--plus, this tank sits in a closet designed for a water heater, no insulation required.
These people are padding the bill. If they don't want to accept the contracted payment they have with the warranty company, they need to decline to renew when the contract is up.

Banessa T.

Our drainage pipe was leaking, took them less than 2 hours. We are happy with the results and the customer service.

Paul-Kun W.

I would not recommend this contractor to touch anything in your home, some of the laziest overpriced plumbers I have seen. I, unfortunately, had them assigned to me from American Homeshield (AHS) they came took pictures, and only completed 1 task out of the three that they were assigned and refused to do any of the other work without me paying extra for something that was covered. Do not hire them!

Robert P.

Mr. Rooter is the local contractor for American Home Shield. I contacted AHS on 3/28/2021 and requested service for my kitchen faucet. The request was assigned to Mr. Rooter who contacted me and scheduled the appointment. The plumber came out and examined the faucet by taking a photograph. The faucet is an upgraded, high-end, touch faucet. He never examined the faucet to see if it could be repaired. While at my home he contacted AHS and then said that AHS would order the faucet and that once it arrived, Mr. Rooter would let me know and come back to install it. He could give me no timetable because AHS was going to order the faucet. He said that if I wanted quicker service, I could purchase the faucet myself locally and pay Mr. Rooter to install it. I chose to wait for AHS because I have already paid for that service. On 4/16/2022, I called AHS to check on the status of the order. Over two weeks without water in our kitchen was an inconvenience. The AHS representative said the service order had been closed. Mr. Rooter was supposed to order the faucet and install it. I told her that the plumber had said that AHS was going to order the faucet and I had to wait till Mr. Rooter received the faucet from AHS before it could be installed. The AHS representative said that AHS does not order replacement parts; the plumbers order the parts. She said she would email Mr. Rooter to order the faucet ASAP. I waited 5 more days and then called Mr. Rooter because I had not heard from them. I asked for a status update. The person I spoke with said that the faucet had been ordered on 4/6/2022. I found that had to believe since the plumber had told me that he had to wait for AHS to order the faucet. I then asked for the name of the vendor they ordered the faucet from. The person at Mr. Rooter said she could not provide the name of the vendor they ordered the faucet from. I asked if she could check on when the faucet might arrive. She said she could do that but she did not check on that even though I asked her to please check on that for me. I then asked her for the name of the owner for the local Mr. Rooter franchise. She put me on hold and then came back on and said if I had more questions, I would have to contact AHS - that she could not help me further. I asked if she was refusing to give me the name of the local owner. She said that AHS would have that information. I called AHS and they did not have the name of the local owner. AHS placed me on hold and attempted to call Mr. Rooter to get the owner's name and contact information but no one answered the phone; it went directly to voicemail. AHS said that they would email Mr. Rooter and request that they send me the information I was requesting. I am disappointed and frustrated that we have no water in our kitchen; that I don't have any idea of when we will get the faucet installed or even when it will arrive. 4/21/2022 I attempted to call Mr. Rooter back to see if they had received the email from AHS. After waiting on hold for approximately 5 minutes, I was routed to a voicemail box where I received the message that the mailbox was full and could not accept further voicemails, and then I was disconnected. It appears that Mr. Rooter attempted to circumvent AHS procedures to get me to order the faucet and pay them additionally to install the faucet when I have already paid AHS for the service. Their ethics appear questionable. Unfortunately, my contract with AHS requires me to use Mr. Rooter so I'm stuck with this plumbing company.

Michelle L.

These yahoos were sent to my house twice, for 2 different issues, with my warranty company. Both times they told me I was going to have to pay tons out of pocket. Both times, I got the work done for less than half what they quoted me. When I had a stoppage in my tub, they told me it would be around $3000. I had another plumber come out, they unclogged my tub for $120!!! I would NEVER recommend this company. They will rob you blind. Thank goodness I got a second opinion.