Mr Rooter Plumbing

C C.

Fantastic company! Easy to schedule, very friendly customer service. The schedule lady was very helpful in trying to get a rep out as soon as possible. Adrian came out and did a fantastic job and was very kind, professional and friendly. Made sure to do a thorough job, covered his feet at all times to protect our carpets and explained everything he was doing to help us understand the whole process of cleaning out a bad sewer clog that had formed due to tree roots. Will use these guys again and again.

Christopher A.

Would not help because this location does not go to calls for ""sewer smells"" waste of time to call them unless you are a plumbing expert and know exactly what your plumbing problem is. They also could not recommend any alternatives.

Shauna S.

We had a prior plumbing guy come out and say there was no way they could get through a root ball and they would need to dig up our yard for $5500. Jeff from Mr. Rooter came out and was thorough, explained everything really clearly and was able to auger all the way to the city line. He was friendly and very knowledgeable. Yay for Mr. Rooter!

Eddie H.

Prompt service, highly skilled plumber, got the job done!! The only reason for 4 stars, instead of five, sticker shock! Prices are very high, beware. Excess hair removed from bathtub drain and installed a new toilet mechanism to alleviate double flushing.

Donna F.

Very high prices. Went with another local plumbing company who charged me a lot less.

Tiffany C.

The folks who answer the phones, to the folks that come out to your home, they are all qualified and amazing!! They always explain what they are going to and why. You get an estimate before they start any work, and they give you a complimentary inspection after each job! I love being an Advantage Plan customer! It is so worth the little bit of extra money to know you will always have YOUR plumber available, no matter if your emergency is small or large. Pay the extra money, you will thank yourself later!

Cindy P.

8/28:
Mr. Rooter plumber **** came over in the evening. Problem: toilets backing up into tubs. **** removed the toilet in the wrong restroom. **** used a foam shim to level the toilet when he reset it, but did not trim the foam.
After removing the toilet in the other restroom, **** was still unable to rectify the problem. **** phoned another Mr. Rooter plumber who resides nearby to assist him. While working together, the plumbers broke the drywall and one of the pipes. The second plumber went to Home Depot, to get parts to complete the job. The plumbers stated Mr. Rooter would pay for drywall repair since they broke my bathroom wall.
8/29:
The following morning the bathroom flooded because **** did not hook the pipes back up in the cabinet under the sink the previous night. I phoned Mr. Rooter's receptionist, who sent **** Colman and his boss *** over. *** stated ***** from * and * ******* would come to repair the drywall on Monday, 9/4. The receptionist phoned to confirm this, stating ***** would arrive at 10:30 am.
9/4:
**** came to remove the toilet in the morning so ***** could repair the drywall the plumbers broke behind the toilet the evening of 8/28. **** also stated he would trim the shim on the other toilet, but left without doing so. **** also stated ***** would paint after repairing the drywall. ***** stated he didn't paint, and the drywall had to dry for at least a day before it was painted.
I texted this information to the Mr. Rooter receptionist. The receptionist phoned, assuring me the plumber would return today, to reset the toilet and trim the shim. The receptionist also assured me the plumber would return later this week to remove the toilet again, paint the repaired drywall and reset the toilet again.
When ***** was finished, I phoned the Mr. Rooter receptionist to inform her. I stated my mother and I were leaving for a couple of hours, to go grocery shopping. The receptionist stated no, wait, as **** was on his way over to reset the toilet. After my mother and I waited for quite a while, the phone rang. It was *****, scheduling a time to return to paint and reset the toilet. I informed **** that the receptionist stated he was in his way over. **** said nobody informed him he was supposed to return today. **** assumed he would return to paint and reset the toilet in one trip.
**** stated he could return the next morning, 9/5. I stated I would be at work all day and had to teach a class at night. ***** agreed to come over to reset the toilet after three pm today, 9/4 (because unknown to him, the receptionist stated he would today). **** stated he would return Wednesday evening 9/6 to remove the toilet again, paint the drywall and reset the toilet again.
After my mother and I left to grocery shop, the Mr. Rooter receptionist phoned, stating **** would not come back today (as she previously assured) or Wednesday (as **** previously assured); he would come on Thursday 9/7 to paint and reset the toilet in one trip. I informed the receptionist that was unacceptable. My elderly mother who has dementia could not go without the toilet across from her bedroom until Thursday. I informed the receptionist **** would come at 3 pm this afternoon 9/4 to reset the toilet as he stated he would when he phoned, someone else would paint behind the toilet and I would never again use Mr. Rooter's services. The receptionist agreed. **** did not call or show up. The receptionist and **** did not answer their phones or respond to their voice mails.
My complaints: It was not my fault that the Mr. Rooter plumbers broke my drywall and a pipe, did not re-hook a pipe under the sink, that there was poor communication between the receptionist and ****, and that both of them made promises and did not keep them. My mother and I have been Mr. Rooter customers for years (at my home and mom's former house before I moved her in with me). It is completely unethical that Mr. Rooter did not reset the toilet or paint as assured.

Chrissy N.

My laundry washer was draining into the toilet. Ewe. Mike came and fixed it right away, he was fast & professional. The front line girls were competent. They gladly kept me updated on arrival times. Since I had to take time off work, that was much appreciated. Thanks so much for the great service & fair prices! We will use this company always!

Arthur C.

We have used these folks several times, and they are always prompt, courteous, thorough, and professional. HIGHLY RECOMMEND!!

Steven M.

I'm a home inspector who had a good experience the first time and was planning on using Mr Rooter on a regular bases for sewer scope service 3 to 4 thousand a year. When I called to schedule an appointment. The awesome receptionist scheduled a five o'clock scope for me the next day. I received a call the morning of and the person said the manager didn't want his tech to do the scope at five. Probably because he didn't want to pay overtime? Now I need to find someone who is willing to accommodate me at any price so I don't loose business from a realtor and receive a bad review on top of it. I hope the manager isn't upset with the receptionist. She knows what she's doing. The manager doesn't. That's OK. I found someone else who wants my business.