Mr. Rooter - Corporate Office

Janice D.

I have been doing business with Mr. Rooter Plumbing since 2016. during this time my plumbing issues have not been resolved in a proper manner. I contacted the owner and asked for some of reimbursement for the inconvenience that this problem has caused. On October 11, 2022 the owner (Al) offered me 33% of the invoice from 2016.

On October 18, 2022 he (Al) called me again and stated that he was no longer going to refund my money to me because I did not give him a 5 Star review on the website or the BBB website, at this time he (Al) was very insulting and rude. The level of service I receive did not warrant a 5 Star review due to the fact the job took years for my main sewer line to be connected to the City main. Putting a 5 Star review for this company would be doing a unfair service to the consumer. This 5 years that the company could not complete the job.

I would like to be refunded for the open invoice that I am currently paying on. This company is very unprofessional I will not use them again and will not recommended to other consumers.

Something sure be done about this company service to the public.

Desiree H.

Absolutely awful company and terrible customer service. Usually the first thing you do when you start a job is make sure you have the correct tools for the job. When installing a hot water heater, the most inn port at thing would be HAVING THE CORRECT WATER HEATER! Yes, the wrong heater was ordered by my warranty company, that's a whole different complaint, but when RR picked up the tank, they should have verified it was correct?!?!?! Instead, they decided to wait until they got to my house. Had they of done it the right way, they could have possibly gotten a purchase order and been able to get it installed same day. Instead they waited until after mid day to realize this on a Thursday and it will take another week before it can be put it. And that requires me to miss ANOTHER day of work. This company has no concern for your time, money, or family. You better hope you don't have to deal with Ashley on the phone or you'll hear an ear full of excuses. She has no accountability and no desire to be of assistance. She definitely shouldn't be in the customer service business. The whole company is just awful

Rodney Jones J.

I spoke to Janet at 10:05am at SEBRING LOCATION FLORIDA and she told me that a rep would be out to access the situation the following day on 5.4.21 - she actually didn't have much phone etiquette but business isn't personal. She rushed me off the phone and didn't have a clear concise idea of what she was doing as it pertains to my inquiry. Today im waiting. 1:56pm came and I called to confirm the reps ETA. She didn't even take down my information and told me that there is no one available this week! urgh I think she should be critiqued on how to relay information to customers I'm REALLY DISTRAUGHT I needed a tech to come to my home today which she told me. But due to her lack of communication she failed to assist me with a cash service.

Thomas P.

Totally ripped me off by doing work so shoddy that I had to have it redone by another company one week after they "fixed" it. When I requested a refund, Shane Overby told me to take them to court. Thanks for nothing!

Elizabeth J.

On a Saturday morning my 88 year old parents had a clogged toilet. Our normal plumber wasn't opened. I contacted Mr Rooter. Isaac came out to my parents house, I met him there, and he charged $438.29 to remove the toilet and "fix" the clog. He then left an estimate for $23,357.87 to change the plumbing from cast iron to PVC, should we want to do that.

Ten days later the clog returned. I asked Mr Rooter to return and they don't warranty their work. Our plumber came out and found that the "band aid" Isaac did for $439.29 did nothing because the problem was elsewhere in the plumbing.

I paid our plumber $1625.00 for an actual repair.

At no time did Isaac indicate that what we were paying for was a $439.29 band aid and he tried to up sell the change to PVC as a suggestion, not a need. Mind you, he said holes would need to be made in the house for all of this.

I've ask for a refund of the $439.29 to which Leah McGaughy replies quite rudely that they would not give my 88 year old parents.

The absolute worst scam of a plumbing company ever. DO NOT USE THEM!!

Mrc N.

Terrible service. Came to auger my septic line. They didn't have a gasket for the clean out door. Left it leaking, and STILL clogged. Charged me almost $400 and told me another $1000 Would do it. A 25 foot pipe with no obstructions. Better business Bureau is next since they won't return my calls.

Jon T.

The technician walked in said he wasn't doing the job gave no reason cussed and my wife and I. I asked to have them wait while I called the manager he said the numbers on the van and left. I've never been treated so poorly by someone in my life that was coming to preform a job that we requested. The man needs to be fired and this company now I realize why they have 1 Star they're assholes

Tony A.

I am in Raleigh North Carolina and use the Apex Mr. Rooter to unclog (snake) a bath tub drain with hair blocking the water flow. Sure enough they arrived on time and were willing to do the work. But they quoted an outrageous $296.00 for the job. Under the circumstances I was compelled to get them to do the work. This charge is excessive and outrageous in our area and I will not recommend their services. I selected them over the name-brand company because I wanted to extend a helping hand to a local franchise!!

Troy S.

If i could leave a 0 star review i would. Frederick Colorado office, closest office to Greeley. They will swindle you out of every dime they can and when they cannot get a penny from you they will try and put a lien on your home.
We had a sewer backup in our home on Memorial day. We had you guys come out and to find out our sewer line was broke. We paid you guys $9,033.25 out of pocket to get it fixed. The guy who came out to our house and talked to us suggested we have the other line jetted. We decided to do that, well the guy who jetted it said that line needed to be repaired even though we never had a problem with that line.



Long story short on the rest. Jacob from Mr. Rooter here in Colorado keeps calling and texting about payment. He calls me and my wife today 7/1/19 and tell us they are going to put a lien on our home unless the other $5,300 is paid today.



The toilet in the basement hasn't been on since memorial day, there are tools those guys left just laying in our backyard, pile of plywood, cement pieces laying in our backyard, the grass was torn up from that bobcat they brought in to dig up when they drove on the grass instead of the plywood.



With the way we have been treated and threatened with collection and a lien AFTER insurance has already talked to them. We shouldn't owe another dime.

Gail B.

Definitely get a second opinion. After supposedly repairing my laundry line by tunneling under my slab to replace cast iron pipes in 2017 for over $8000 it backed up again. They came out and supposedly unclogged it for $200. The first time I used it a few days later, it backed up, and they said it would be another $200 to come out again even though obviously they had not unclogged it. They said my kitchen line that connects to the laundry line needs replacing by tunneling g under the slab 30 feet for $16,000. That was all they could do.

I had another plumber come out, and he actually unclogged it. He snaked a camera 24 feet through the kitchen line and said that the pipes do not need replacing. He also said that if tunneling 30 ft under the slab were needed at this time, it would be $11,000. He further said that tunneling should always be the last option, not the first as it apparently is with Mr. Rooter.

Definitely get a second or even third recommendation before falling for their fear tactics. I'm glad I did.