Mr. Rescue Plumbing & Rooter

Gene M.

Called for a estimate and was told it was $45 to get one. when i started to question the fee she hung up on me.
There are many many plumbing Co out there that will give you a Free estimate. DON'T waste you time calling these guys.
Its really too bad because i used them a few years ago and for the most part things went really well. They sure seam to have gone down hill reading the latest review.

Benji T.

Homeowner beware! These guys took advantage of me. *Maybe* they're ok for large jobs, but for smaller jobs they are exorbitant, and behaved more like con artists than like an honest business. They mentioned the $45 visit fee over the phone, which irritated me, especially when they didn't seem inclined to apply it toward their job fee if I hired them. I ""talked them into"" applying the visit fee to the job fee, which I mistakenly thought was good enough, as I planned to hire them.

When Jerry showed up at the door (at around 5pm), he looked more ready to head home for the day than to do any actual work. He followed me around as I pointed out the problems, then went out to his truck to ""write up an estimate."" When he came back in there was no estimate... just a xeroxed, multi-page price list he began referencing.

$350 to fix a slow-running kitchen faucet. $350 to fix a sink faucet handle that works but is hard to turn. $350 to fix a tiny drip in a bathtub faucet. After each item he'd turn to look at me with a raised eyebrow and a shrug... an expression that said, ""I know, this is incredibly-expensive, isn't it?""

The most outrageous price was pulled out of his butt, as there was no line item for it on the price list: $150 TO SECURE A WIGGLY (BUT PERFECTLY-OPERATIONAL) FILTERED WATER FAUCET! He clearly arrived intending only to collect his $45 and be on his way, without doing a lick of work. Actual quote: ""it's probably not worth it to have me do this stuff... this is going to be over a thousand dollars.""

When I balked at paying $45 for refusing to be robbed, he threatened me, saying ""we have you on tape agreeing to the fee."" FYI, Mr. Rescue... it's illegal to record somebody without their knowledge.

IMPORTANT NOTE: calling these guys can result in a visit by ""Mr. Drain,"" and vice-versa... ""Mr. Drain"" has worse reviews. Jerry's truck was marked ""Mr. Drain."" I don't know if they're the same company or just work together.

Rich N.

Our house had a blocked main sewer line and a plugged up bathroom sink. Justin of Mr Rescue came out, said our cleanout was inaccessible, and wanted to charge us $1200 to put in a new one and unclog our line. He also charged us a $45 visit fee for the estimate.

This seemed like a lot of cash, so for a sanity check I called Fifteen Dollar Sewer for another estimate. There was no charge for the estimate. They were able to use the existing cleanout, and snaked the line. They also unclogged the bathroom sink. Total price was $250.

Justin seemed like a nice and honest person over the phone, so I'm not sure recommending unnecessary work was the result of trying to bring in more $$ or just a lack of expertise or effort.

Also: the $45 visit fee seems excessive considering all they did was give us an estimate. They did say when I scheduled the appt that there was a $40 fee for a visit, but I wasn't expecting any problems, so didn't really think twice about it.

Also, they didn't show up on time for the initial visit. They said it was due to a mistake when they entered the appointment, but regardless of the reason: they didn't show up on time.

To summarize: they charged $45 for an estimates, and then recommend unnecessary work. Look elsewhere, there are plenty of other companies that will unclog your sewer line.

Dan S.

Mr Rescue (and Frank Hermosillo) did a fantastic job doing a trench less sewer replacement for our house in Mt. View. The price was very reasonable and the care and workmanship was outstanding. I recommend this company, and will call them first if I need a plumber in the future.

After seeing water backing up in the toilet, I tried running a snake through to clear the mainline. When this didn't work, I called Mr. Rescue to take advantage of their $69 clean out deal. After their snake hit stuff, and they ran a camera down the line, it turned out the mainline was blocked by tree roots, and needed a trenchless replacement.

Frank Hermosillo was the lead plumber and did a wonderful job. One end of the sewer line was under the flag stone walk way to our front door. Frank was exceptionally conscientious about accessing the sewer with minimal upset to the walk way and surrounding plants. At the end of the job, the walk way was carefully restored to its original condition, and the job site left very clean. Frank and the team were very competent and professional.

Jorge C.

I've used them for two consecutive years to unclog roots in the main line of my house. In both cases I had the problem in a very inconvenient time (long weekend the first time and saturday the second time) They were able to come relatively quickly and did a great job.
I'm very happy with the level of service they provided. They not just fixed the problems but also offered good suggestions to keep the problem from happening again (even though it would probably be beneficial for them that I have the problem again)

Wendy B.

We had a problem with this company. They quoted us one price, came to our home and charged us $500 more. We felt this was not acceptable. When confronted about payment, we were still ready to pay the quoted price. They threatened to uninstall the water heater. Tried to communicate with them about the extra $500 but they would not budge. If they had told us beforehand that there was an extra $500 charge, we might have been able to work with them.

Rob M.

These guys rocked! Sam got in and out promptly, and was very easy to communicate with! Reasonably priced and clean, clean, clean! Thanks Mr Rescue!

Ann J.

Communicated very well. I would describe it as high-end plumbing. They know what they're doing, do it well and fast. I didn't check around for better prices, but I think I got a decent value. They did a $3500 trench-less sewer line replacement and I'm happy with the results. They are actually based in Fremont, but they were quick to respond to my issue in West San Jose.

G C.

Noticed there was some water bubbling up from the concrete box in the ground where our water meter is located. Had San Jose Water Company come out and they informed us we were leaking at 360 gallons/day because tree roots had lifted the line so it wasn't aligning to the meter properly!

We tried to replace the plastic temporary one that was either installed by the previous owners, or by the water company. We were able to turn off the main water, but in our attempt to correct the problem we ended up tearing the plastic coupling so now we had a bigger leak than what we started with.

Called Mr. Rescue and they informed us all their guys were booked the entire day (Saturday), but would try to get someone to come out. Had Andres (tech#1) come out at the end of his day, and he was professional, courteous and explained everything that he thought he would need to do. He called it in to the main office to get the pricing, and it seemed very reasonable. Then he went to work. We had the brass coupling part that we needed left by the water company, and he found the fix to be easier than he previously thought so the work came in under the quote. Awesome!

Had the work finished in an hour. And now we have water, and no leak, and it didn't really cost us as much as we thought it would. Probably wasn't the least expensive solution, but it was the weekend, and we just wanted to have the work completed ASAP. We are happy, happy customers!

Would definitely recommend for being quick, knowledgeable, and explaining everything to us! Thank you Andres!

Stacey V.

Our kitchen sink needed help pronto and Mr Rescue was there within 60 minutes. Even on a holiday weekend, their rates were affordable (special 1st-time customer pricing). The service tech was courteous and knowledgeable and explained precisely what he did - and he left us a quote for future service.