Mr Reliable Plumbing & Heating

John P.

After experiencing an initial unfavorable service experience with Mr. Reliable Plumbing, I had posted a negative review thinking I would never receive a response back.

After a few months past I was extremely surprised to see that both the Business Owner and Manager were both eager to listen to my service concern and went out of the way to turn my negative experience into a positive one. So many companies today are so eager to take your money and once they receive it, they don't want to have anything to do with you if you have any issues. I can truly say that this is not one of those companies. They really do care about their customers, and this means a lot.

I have bumped my review up to 5 stars and would certainly do business with ""Mr. Reliable Plumbing & Heating"" again.

Thank you for the Great Customer Service!

Morgan N.

After starting off with poor communication, the owner was Very responsive. He contacted us the same day to apologize and make things right.

One of his technicians was at our house that same day and diagnosed the problem. The problem was fixed the following morning. The only reason for delay was parts availability (happens sometimes and is largely out of the control of the plumbing repair company).

The technician was on time and called when he encountered delays due to traffic or waiting for parts. He explained what happened and what need to be done. He even cleaned up after he was through.

Sometimes mistakes happen. That is when a company's integrity and customer service is tested. Mr. Reliable passes with flying colors. We would not hesitate to call Mr. Reliable again.

Jordan S.

Kitchen sink was leaking called at 2pm responded over yelp in minutes had someone out by 6pm the guy worked till 8pm as there was multiple leaks.

He got the new faucet installed that I had got from Home Depot. Turns out there was a problem with it, he came back the next day with a new head which fixed the problem didn't charge me for new head or for the extra visit.

It was about $200 to replace the bad plumbing under the sync and about $250 to replace a faucet. Not sure where that comes in price wise but service and friendliness is top notch, and the hardware has been in place for about a week now with no issues.

Sean S.

Our old water heater died. These guys came out quickly and thats the best thing I can say. After that they gave us an estimate of 5K for a new traditional tank hot water heater and 8K for a tankless. This included removal of a slave 40 gal tank from an old solar hot water system as a slight complication to a normal job. 5K/8K for a new hot water heater. What made them decide to gouge us I dont know. That we didn't have Hot water, my wife was home alone, the extra labor to clean up the old solar hot water mess?????? They were saying it was going to be an all day job for two guys. seemed outrageous.

Another local company came out and sold us a properly sized tankless unit for our house. Ripped out all the old stuff and recycled the pipes and installed the new unit and ventilation system. The main installer did most of it in about 5 hours and then a co-worker showed up at the end to help carry and load the old heater cores. All the work was neat and tidy.

for slightly more than 3k. not 8k

Buyer beware..... These guys wanted to charge 5K over on a 3K job.

Lisa B.

I would highly recommend Mr. Reliable because of the exceptional customer service I received from both Diane who originally took my phone call, to Bruce who came out promptly to see if I had a major issue with my noisy toilet and a foul odor in the same bathroom.

Diane was extremely patient and understanding when I explained my issues and tried her best to get someone out same day, since I was filled with worry.

Bruce arrived within hours in his nice red shirt & hat uniform with a friendly disposition. He asked what the issues were and was eager to figure out some resolutions. Good news was that the toilet was just fine, and not leaking the fill valve was just noisy. Bad news was the foul odor was determined to be something dead behind a wall or between floors that did not make it out. He was so knowledgeable and made sure everything in that bathroom was draining, p-traps in place and everything venting properly as well.

So, overall my experience was wonderful to work with people who genuinely cared about making sure I didn't have a major sewage leak.

Nancy H.

Bruce and Anthony were great! They came within about 20 minutes, did the estimate which we thought was very reasonable for the work that needed to be done, which all had to be done underneath the house in a very small area to work in. They were very nice and easy to work with and they did a great job. I would highly recommend them to anyone needing plumbing done. Thanks so much Bruce and Anthony!

Daved D.

Plumbing backed up. Called and had someone respond in an hour.
Name was Daniel, he was very pleasant and got busy clearing the drain lines, recommends a clean out in the future.
Would recommend to my neighbors for sure.

April D.

Such a HUGE help, water heater blew out first thing this morning on the worst day it could! You responded so fast! SAME DAY. Great save! Courteous & always reliable. We appreciate your help.
Thank you AJ!

Denise Z.

We had a backed up sink and Daniel was there within a couple hours. We priced around and their rates were excellent! About $75-100 less than some others we called for quotes. He was thorough and friendly! Gave us some suggestions on work to do for the future to avoid similar situations but no pressure by any means! We would definitely use them again.

David N.

Buyers beware. Came in, looked at the toilets and said we needed new toilets, even before snaking it. Our house is three years old and was skeptical from that point on. He then said he will snake for 149. He came in with the hand held snake and tried for 5 minutes. He then said we needed new toilets and quoted us 1148. Omg! Very money hungry company. Basically stole our money. Please save your money go to a more reputable company.