MR Plumbing

Deann G.

Jeff got out of his truck and said, ""It's Monday and I'm broke"". He charged me $350 to inspect plumbing in a bathroom and for one sauder on a 1"" pipe. He returned in two weeks to give a quote on replacing kitchen pipes. The charge for a quote was $180. Mark at MR Plumbing said $180 wasn't enough since the plumber had to drive from Cicero to Lansing and back. I paid M R plumbing $530 for one small sauder job. Too expensive for my budget.

Keith K.

When in an emergency do not call!!!!! They won't call you back!!!!! Called with a toilet over flowing waited almost 2 hours and never recieved a call..... Horrible!!!!!

Pj P.

Jeff was fantastic and super nice! However, Mr Plumbing charged us $275 to replace a wax ring on our toilet (it was a 15 minute job). We called to see why the 15 minute job was so expensive and were treated very rudely by Kevin. We would love to use Jeff again, but because we were charged so much for such a small job and treated badly by the company we will not use their services again.

Dee J.

Great job! Art was professional and took the time to explain the intricacies of our plumbing system. Hope I don't need their services again, but will definitely be using them if I do.

Jessice S.

So far very nice and took the fact I am in need of a sink for my 4th of July party! Have not got the work done yet but will up date.

Josh B.

Customer service was very professional and prompt. Had my faucet and furnace crap out in me in the same week and I was able to get both situations taken care of right away. Jeff the plumber took care of my faucet and was very Profesional and friendly. The next day Charles came and replaced my motor in my furnace. He was also very professional and honest. In a time where most furnace places wanna deny repairs and dig into your pockets for a new replacement, he looked over everything and fixed the problem. I appreciate the honesty. I absolutely will use them in the future and reccomend them to anyone.

Norine R.

My kitchen sink was leaking. I called to make an apt and they were able to send someone out the same day. Simion was great! He explained everything to me and fixed the sink. I also asked him to look at the dishwasher and a toilet that wasn't working. He made sure everything worked properly. I will definitely call this company again, they are very nice people to deal with.

Teresa Z.

I was a new customer but will NOT be a returning customer. I contacted M & R due to a water heater that would not light. I called after hours on a Mon night and scheduled service for the following morning. I questioned and was quoted the service fee price which was very reasonable and understood would not include any parts or additional labor. The service tech was there by 11am the next morning and I was really getting a good feeling about these guys. That is until 20 min later when the work was completed and the fee was 1 1/2 MORE than the price I was quoted over the phone. A safetty switch had been triggered due to overheating and needed to be reset. No additional parts, no intensive diagnostics done (I couldnt miss work and I had to leave my mother and 20yr old daughter in charge--which I cant complain they didnt ask questions because I had no other choice). I was in complete sticker shock--the service fee doubled would have been a reasonable fee to me, but 1 and a half times the quoted price? And then the upsell started...I was told several times my water heater was 7,8 yrs old( even though I had mentioned when placing the call for service that said water heater had been replaced within the last 2-3yrs through my home warranty that was in effect at the time) and the service tech continued to state he could only go by how old the manufacturing date noted on the water heater and it showed 2007. So either the previous service professional pulled the wool over my eyes or I was being mislead by M & R.
I am a single mom of 5 kids, I live in Blue Island and my home may not be fancy and maybe he jumped to the conclusion that I would not know any better. I called M & R the same day and spoke to Bob and asked for a breakdown of the fees and how they are charged--I was told the service tech would not have completed any work without first giving the quote. My mother stated he came up with the invoice and the ""work"" of resetting the switch already completed. I can only assume because once he knew that if he provided the diagnosis of the switch merely needing to be reset, that there was no way we would give the ok to complete the flipping of said switch at one and half times the original quoted service fee.
I read the same YELP reviews, looked M & R up on Angie's List and I truly expected to be treated fairly at a reasonable price. Sadly I was extremely disappointed and this will not be the only venue I will vent my frustration. I tried the old-fashioned way of communicating directly with the company, but they did not see anything wrong with the way this service call was handled.

George H.

Another great experience with M&R. First, let me start by saying these guys pick up the phone. When I had HVAC problems, I couldn't get anyone to show up or answer the phone. So, it's good to have responsive service people.

Art W. was great. He showed up on time and even called ahead with an ETA. He knew what he was doing and didn't charge us an arm and a leg for service. Will definitely use them again. I wish I could get HVAC guys that were this responsive and reliable.

J G.

i had some issues with my plumbing and i gave m&r Plumbing a call. they literally showed up to my house within 30 minutes which was extremely fast. the plumber that came out seemed to know a lot. so there was no issues as far as that. there was only one problem i encountered with these guys, i had an iphone missing. i thought it was an honest mistake thinking i would get it returned or something since he had the same phone. and i never received a call or anything. so as far as plumbing issues, i would trust them. just hide your belongings before they show up.