Mr. Plumber

Nino L.

These guys are rude and dishonest. Charged my insurance company when they never even came to my house. I would give zero stars if I could. Avoid at all cost!

Carla W.

Wow worst experience with a plumber that I have ever had. The guy came through the home warranty company and tried to snake the stopped drain which did not work. He was rude the entire time and told us that since we used drain-o, nothing would be covered to repair the stopped drain. We said that is ridiculous and then he left in a fury without cleaning anything up and without fixing the issue.

Rigoberto T.

Awful. They came and looked at what needed to be done They said that they will return to work on the leaky shower. They never returned. Never responded. Don't waste your time. This company is awful.

Henry M.

They damaged by toilet unblocking it. Then they pushed the blockage into the way way of an ejector pump and flooded my basement causing thousands of dollars of damage. I only used them because of Sears Home Warranty. Pick anyone else!

D. G.

Do not waste your money!!!! June 8th we paid them $600 to fix our leaking shower and faucet handle in the bathroom. Their tech said he needed to order parts. After a month of unreturned calls to m the tech, I called the office to demand a manager. They instead had the tech call me to give excuses why it had been a month without hearing from him. He then promised to call me back with an answer by the end of the day. After a week of more unanswered calls to him, I called the office back to request a different tech. They sent a new guy who replaced the shower and sink handle hardware. As soon as he left, we noticed the shower had no water pressure And the sink handle can hardly be turned. The sink will now not shut off. I just spoke to the owner/manager Scott, and he basically told me they had already sent two people here and the problems we have aren't their fault. He refused to admit things weren't handled properly or that they were responsible for fixing their faulty work. We will be talking to our lawyers and filing in small claims court. Again I say...DO NOT USE THIS COMPANY!! They don't have a clue what they're doing and they take NO responsibility for their crap work or unprofessional employees. RUN!

Tanya T.

This plumber was the worst! Buyer beware! I used him in April for no hot water . He left a mess in the area and didn't connect all the wires when he was done. He had to replace a water heater. In October I had to call another company for a heating issue and it was because he didn't connect other wires. Cost me more money.

Maya K.

Terrible, terrible. Mr. plumber guy 845-634-3000 did not show up the first time to take a look and fix our water heater. We only found out they were not coming because we called to see what's happening as the time frame had passed. No apologies were given to us. The second time, Jim arrived, hooked up the part we got and later on said the part was defective and to call them when we get another- working part for our water heater. We got it, called and scheduled an appt which, again, came and passed. When called, we were given no apology for Jim or whoever missing the appointment nor calling us to let us know that they were not going to come. Then we are given another appointment for today between 3pm-5pm. Called at 5pm and was told Jim was on his way. Called again now at 6pm and the business is closed. No one came again. No courtesy call, no apology, nothing.

Allen S.

Mr. Plumber came the next day as promised.
The technician Steve was great! He was very nice, respectful, everything you could ask for. He was careful not to cut corners, and I would ask for him every time!
The job was for two items. One of the items turned out to be more involved than expected. They responded reasonably to our concerns and cut the price for what they actually did.
(I'm from New Jersey, not San Francisco)

Andrew A.

After soliciting a few quotes for the replacement of our hot water heater, I was impressed with the price and the speedy response of Mr Plumber. Even though it was a holiday, they arrived earlier than expected and installed the water heater quickly. I was impressed with the quality of their work, how they removed the old hot water heater and processed the paperwork for the plumbing permit. These guys are awesome! I highly recommend them.

Chris G.

I was hesitant at first when American Home Shield assigned my claim to Mr Plumber (NJ office) but was instead pleasantly surprised. They called me within 20 minutes to schedule, sent an email confirming the time, showed up on time, and fixed the toilet wax seal with a smile. Vinny was our plumber and the experience could not have been better. AHS is a nightmare but Mr. Plumber was great. Would call them again even if not covered under our insurance.