Mr. Plumber

Wallace J.

Top notch customer service, was able to identify the issues in minutes which was caused by rushed/sloppy contractor work with previous bathroom enhancements. Was also able to identify other issues that we were able to remediate on our own.

Mohammed J.

Useless, non-reliable and extremely rude.
Waited one week for replacement sump pump which was never submitted by Mr lousy Plumber to the insurance company.
They lied and told the company the job was done.
They finally realized that the request for parts/ claim was not submitted due to a computer error.
Called the company and the person who answered was extremely rude and said if you don't like, find another company.
By far, one of the most unprofessional plumbing companies I have seen in 40 years.
Do yourself a favor.......don't call Mr Plumber.
They should change their name to useless, lousy, irresponsible, and unprofessional PLUMBER

Dashmir S.

One of the Plumbing companies around. I could not have been any happier with work they did. As a customer, I like to be treated with honesty and communication is very key. Mr. Plumber went above and beyond and more than I ever expected. Will be defiantly using them again. Highly recommend.

Michael D.

Thirty years ago, I hired Mr. Plumber to do the plumbing in my kitchen and half bathroom I was renovating. I was in construction for twenty-five years. These guys were so bad, I threw them off the job. My advice? Never hire Mr. Plumber. I should have posted this warning long ago.

Kashif R.

AHS sent them to my home beginning of October for a water leak from my tub. The plumber asked to see the tub as they thought it would have been silicone that was not applied properly and there was space. I informed him that wasn't that case as i already checked that myself. He checked and confirmed. He cut open my ceiling first week of October. Stated that he need 2-3 people to do the job and a ladder that he did not come with. I was charged as the job said it was completed. I have not heard from them!! Today is 11/20/2021, since then I have called AHS 3-4 times to voice my frustrations with a hole being in my ceiling and leak still not being fixed. They keep saying they will send them back out. I asked if they could send a different company out and they did not. Instead they sent another email to Mr. Plumber!

Karina A.

I agree with all the negative comments offered about Mr. Plumber. It is extremely annoying that AHS continues to refer us to them in spite of our complaints. I have decided to cut ties with American Home Shield after I am through this madness.

Shirley W.

1. I had water leaking out of a tankless water heater.  Water should not be inside the unit.
2. Contractor sent by AHS refused to open the tankless heater unit until customer insisted.  His reason being there is no leak happening currently.
3. The inside of the unit showed significant rusting which indicates water is getting into the unit somehow
4. Contractor closed the unit and walked away slamming the door on his way out and would not speak with the customer. - Unacceptable customer service.
5. Contractor did not adequately assess the situation and inaccurately submitted a claim to the home warranty company as no leak to close the job.

DO NOT USE THEM!

Spencer B.

What an asshole. I had an appointment for 4pm, the service tech James Sheafe calls me to make it earlier. I leave work early to accommodate and then he never shows, never responds to my calls and when I call dispatch they say they will call him and I never get a call back from them. Great business model. No integrity. Thanks for costing me a half days pay and ruining my evening sitting around waiting

Tara W.

It took them 4 weeks for an emergency AC job through 90 degree heat do yourself a favor call Astar or someone else. I put in a call A week before we moved into our new home so it could get fixed before myself and my kids moved in and they jerked my family around for 4 weeks now. There is always an excuse.

Nino L.

These guys are rude and dishonest. Charged my insurance company when they never even came to my house. I would give zero stars if I could. Avoid at all cost!