Mr Plumber

Jill G.

My hot water heater was leaking into the hot water heater pan. Mr. Plumber came to the rescue. The technician, Audrey, arrived within hours, diagnosed the problem and she installed a new hot water heater. I would highly recommend Mr. Plumber for any plumbing problems.

David W.

Trying to be a good person helping the folks across the street. My letter to the President of Mr. Plumber below:: I am so upset about recommending you guys to the elderly folks across the street. You guys did nothing more than I did when I thought it's the pipe to the house and to call you. They and I thought they were in good hands.. I was wrong !!! Your guy came out, spent less than 30 minute there Charged 79 dollars and gave them a number for them to contact for leak detection. Took the money and ran. They are Korean but speak good English and are in their 70's and I help them as I should but this you guys failed Us . I called your customer service number and said that they said they will contact me in a couple days.. This is Unacceptable to push off a customer in need to another vendor and charge them for it. I am upset of how they treated The address visited was XXXX Chattahoochee Drive, Duluth, GA around 12:30 today; I wished I was there your guy would walked around the house find nothing then say """"I ain't got clue that will be 79 bulks please"""". Need not to treat Older folks this way; as we all become old at some point ... on that point does it take two day for Customer service to call me back... Start there and work backward to be a better company

Kevin S.

Tried to schedule an appointment, asked a few questions, was told """"we don't do that"""" and was hung up on. Maybe this was just a bad answering service Maybe this was just 1 bad employee

Michael G.

We hired Mr. Plumber to repair a toilet at our Founders Office location. The plumber started the repair and did not secure the pipes before leaving the location for a part which caused the entire office to flood. Mr. Plumber then started the water remediation and then stopped the clean up mid-way and refuse to finish the remediation and unfinished carpet and dry-wall repairs. Andy Piercefield (President of Coolray/Mr. Plumber) has been included on all correspondence about this disaster and hasn't done ANYTHING to make this right. We highly suggest not using this company.

Sami F.

DO NOT USE THIS COMPANY. My garbage disposal wasn't working so I called them as I had been satisfied with their brother company, Coolray, in the past. The technician came out, set the reset (which took not even 5 minutes), and I was charged the fee for unclogging the disposal. I've known technicians in the past from other companies don't charge the full amount or are gracious when the issue was small. This was obviously not the case with Mr. Plumber. They could care less about the customer and their satisfaction.

Tony M.

Kitchen Sink clogged.. Plumber came next day (nice guy). He looked at the sink..opened up a tablet.. and said 500$ to unclog. That is beyond ridiculous. After calling the company (and a few others) I found out that most of the larger companies will not give estimates over the phone. They lure you in by a low call out fee that can be deducted from your overall charge BUT they refuse to give estimates over the phone. Of course they can provide the pricing as their canned pricing is readily available via their internal pricing matrix., they just choose not to.... So they wasted my time and theirs. A typical clog takes 45 mins to 1.5 hrs. to clear via a decent plumber..... That means they believe that $350-$500 per hour is a fair and reasonable labor rate. I call it price gauging. Spoke to 2 smaller firms and they all readily gave me pricing from $175-$250.

Dylan V.

Michael came and addressed the problem at hand. Unfortunately the procedure was going to be very invasive however Michael went out of his way to damage as little as possible to the surrounding area. This meant he would have less room to work with. I cannot thank him enough for helping me out, making my life easier moving forward and helping me put this problem to rest. Cannot recommend Michael enough for his quality of work. The only reason for not giving 5 stars was the price was high. Now having said that, thee quality of work was top notch so in a way it was worth it.

Lora C.

Today, Wes repaired the brass back-flow connector on my side of the water meter. The threaded part had cracked and leaked badly. The cost, $644, was in line with other estimates I had received. He showed me how the water can be turned on and off. Also explained how a more extensive repair could have been done for $1,100. I opted for the less expensive repair. I think it will hold. Back in October, Brandon repaired my one-year-old Rheem gas hot water heater. The gas regulator failed. Rheem sent the part but I had to pay for the labor. The heater had been installed by another company with only a 30 day warranty. The Mr. Plumber plumbers were professional, wore company shirts, had proper ID, wore masks, and took the time to clearly explain the repairs. It's a lot of money to spend but not much choice in the matter.

Todd U.

I called Mr plummer for a sink and tub that were slow to drain. The plummer called me when he was there and I told him that I was not there but my contractor was there. His first comment was """"well how are you going to pay me""""? That rubbed me wrong. I told him my credit card. He said he was going to look at the situation and call me back. In 5 minutes he called me back saying the drains in both the sink and tub needed to be snaked. That was what I expected. I asked him how much it was going to cost. He said $500 for the sink and $500 for the tub plus any associated costs. I asked if this was going to fix the problem and he said there was no guarantee. This is beyond ridiculous in price and guarantee. I had to pay a $79 fee for them just to come out and it was not going to be credited towards what I spent. I have used Mr plumber before in the past I would say in those instances it was slightly more expensive but $1,000 plus expenses was ridiculous to snake a tub and a sink I will never use Mr Plummer again or recommend them to anyone..beware

Michael B.

Had a gas line connected to my new natural gas grill. For $2600 they delivered as promised, but in the process got plumbers sealant on my brand new deck. I spent an hour scrubbing at it with a tooth brush. Failed to remove the old line. Left drill shavings all over my brick work. Tore out the insulation and failed to replace back into the space under my sun room. Left insulation on my basement floor. Left several pieces of debris from the job on the ground underneath. See photos for one example. Feel free to hire this company if you want a mess to clean.