Mr Clogged Drain

Gary ..

After diagnosis on Friday they said they would return on Monday for sprinkler repair. I needed to know what time window it would be. They didn't answer the phone. I left voicemails with a request for timing but got no response. I sent text messages and got no response. When I finally got in touch he said the home warranty company only approved 4 of the 8 sprinkler heads needed to do the repair (the warranty company told me they approved his estimate so I assumed they approved all that was diagnosed, I still don't have the specific number of head replacements approved by the warranty company). I needed 3 rotary and 5 regular heads. He said he was bringing only 2 rotary heads. I asked him why not 3 rotary and 1 regular. That made him go into a frenzy of cussing about warranty companies and what I wanted and whatever. On Friday when he was here to do the diagnosis, he was reasonable and seemed to be competent. Today he was completely different with a really bad attitude about doing the repair. He said he did not want to do the repair. I had to agree with him and said he should go. Now I have to start over with the warranty company.

A few weeks later I have now learned that the problem with getting the right repair was not the fault of Mr. Clogged Drain. It was the fault of the warranty company. I was wrong about where the fault was. I apologize for the statements made. Although they did not have the chance to make the repair, I suspect they would have done better than than the technician subsequently assigned by the warranty company. So I am raising the grade.

James R.

He was assigned to us through our home warranty company. Set first appointment for 2-8 pm. At 6 calls and asks me for pictures of the problem which I send him. Says he will be there tomorrow. Calls next day and can't make it. Set and appointment for first thing in the morning between 7-10 am. No shows and calls to say we need a new valve. We hade a new valve installed a month ago and the thing is shiny new. He won't come out to see the issue or see if that is what is needed. Just says that is the problem and it will cost us double. Very unreliable, stay away.

Patrick N.

Update: apparently the owner didn't read my review and just created his own story. The warranty company approved the repair. That's not the issue. The issue is his incompetent workers who created issues instead of fixing the existing ones

O R.

A technician performed good diagnostic and provided reasonable explanation regarding the issues needs to be done.

Tanya J.

I did not have a great experience. The plumber (Bo) came out as assigned by my home warranty company (CHW), as he was aware prior to coming that my faucet was leaking. I talked to him prior to the visit and bought a new faucet in preparation as I was made aware that the replacement faucet would not be the same as my original. When the plumber came to my home he confirmed that the faucet was leaking but told me he could not install the new faucet without approval of CHW. He explained that he will be out in the next two days after approval was received. At this time I made him aware that I would be out of town for 2 weeks beginning Thur 2/1. He did accept a $75 deductible payment prior to leaving the home.

The next day 1/30/2024 2:24pm, I called and he explained that CHW had not made contact. I personally called CHW as soon as the phone call ended which they informed me that it was approved that the plumber completed the work. At that time I informed the warranty company that I have my own faucet, which was present when the plumber came to my home. CHW sent an email to me and copied Mr. Clogged Drain. I immediately called the plumber to provide that info, he told me that they were backlogged for another week or so. He told me he was call me back after returning to his office, but he never did

On Wed 1/31 Bo sent me a text message saying that he could get me on schedule Friday 2/2.

On February 7 1:42pm, I contacted Bo to explain that I would be returning on February 15. At this time he told me that I had to call CHW for another plumber as he diagnosed that my faucet was leaking, I reminded him that he is to complete the original order to replace my faucet. He finally admitted that he was aware that he needed to replace my faucet. We agreed to 2/16 between 11am and 3pm.

On 2/16 2:37pm Bo contacted me to inform me that he was 45 minutes away from my home, but was on his way. Bo finally arrived late. He removed my old faucet. He used a pliers directly on the new faucet causing a scratch. He apologized when I asked why would he put a pliers to my faucet he explained that he assumed that I wanted him to put the water filter which was on my old faucet on the new faucet. I refused to allow him to finish the job as he caused damage. He agreed to go to Lowes to return the faucet but they returned the money to my credit card. I had to go to another Lowes to get another faucet. The faucet was no longer in stock in any Lowes in the area in the color I needed so I had to purchase a new more expensive faucet. When I returned Bo replaced the faucet.

This plumber represented a lack of professionalism, poor customer service, disorganization. He is very irresponsible and has no concern of integrity on behalf of his employer.

I tried to make contact with Mr Clogged Drain Plumbing during the ordeal, but a live person has not answered anytime I called as an automated message picks up.

A star rating is required to post is the only reason they are received one star, however zero stars is more suitable.

Kim W.

Thank you Mr. Clogged Drain! Your technician Bo was absolutely wonderful in helping to repair our leaking toilet. I'm very happy that my warranty company sent our request to you. Although, it took a couple of tries to alleviate the issue, Bo was always available to assist us. I especially like the great communication from Bo, to let me know our place in his service request, and again for the anticipated ETA. I am adding your company to our preferred vendor list for upcoming projects we may have. Thank you again for excellent service!

Doug O.

They responded quickly. The crew was positive and great. They worked efficiently in 105 degree weather. I will go to Mr Clogged Drain for all my plumbing needs.

Isabella S.

LESS than one star. This sham of a business treats customers unprofessionally and disrespectfully. **DO NOT CALL THEM!!
My home warranty company sent this vendor to my house to diagnose a simple leak under the kitchen sink. The technician walked into my house with no business card, no I.D., no toolbox, not even a pad or pen. He looked under my kitchen sink and diagnosed the issue in less than five minutes, collected the $85.00 service fee, and left, after telling me that the angle pipe was a "very simple fix" and would take ten minutes to repair, and he would return the next day to repair it, as soon as the claim was approved by the home warranty company. I had asked him to please repair the pipe because I didn't have enough water pressure to even wash dishes in the sink or run the dishwasher. He left anyway saying that his office would not let him do the repair at that time.

The claim was approved immediately, but I never heard back from the technician, nor anyone else at the "company", even after several phone calls which went immediately to voicemail. This company is a joke.

Three to four days later after calling them repeatedly and getting voicemail, I received an automated reply and replied that I was upset because not only had the repair not been done, but they had not even reached out to me OR the warranty company to schedule a day & time for the repair. A man called me and at first said that he would send the technician back to do the work, but then decided that he couldn't come until the next Monday. When I told him that I can't even wash dishes and needed it repaired sooner, he got rude and told me that basically my job wasn't worth the trouble and he would tell the home warranty co to reassign the claim. ZERO concern that I still have no use of my sink.
Then a woman from the company called me back and was rude and ugly. She then sent me a "warning" via text message. Guess they didn't like that I asked them to do what they were supposed to do?

Don't EVER call this business or have anything to do with them. You will regret it. Because of my home warranty provider assigning them, I am now a week into trying to have this leak repaired and have to start all over again, and am getting threats from people in this "business" because I asked them to be professional and get a repair completed. Crazy, crazy.

Jennifer T.

Thank you Mr Clogged Drains for repairing my water heater. I appreciate your help and thank you for responding right away.

Lisa S.

This company is fraudalant. BEWARE .. They came out in March 24 , 2023. First technician was that came out was too big to fit in attic . stated that I needed two parts replace that my Home Warranty Choice paid for .. I waited over a week thinking they were waiting for parts. messages and calls were ignored. Finally got through to I'm assuming a manager and he came out and all he had to do was liget my pilot on my water heater I was told by the manager they will contact Choice home warranty and cancel the part since they did not use it it is now July2023 not even 4 months and again my pilot went out. Fortunately I was able to light it myself I contacted choice and was made aware that this company was given funds to go and pick those parts up that they never use for the customers. This is a very crooked company. There EXCUSE IS ONLY WARRANTY PEOPLE COMPLAIN.. no be AWARE , they will falsify issues needed so they check from the warranty companies and never pick up parts and install and they will ignore you when you're supposed to return. It's a quick easy way to GET Paid . And will HALF DO OR NOT DO WORK CORRECTLY. If they even diagnose problem right .. step 1 ..