Mr Clogged Drain

Laura H.

Punctual
And honest

Showed up on time
And we Would use Again

The service guy was professional

Kim P.

This company is the worse, they are unprofessional & rude and the guy Mr. Anderson tried to talk to me as if I was not human. They were called out because my water was not getting warm so my valve had to be replaced. First off they told me the guy would be here between the hours of 11-3, he didn't show up until almost 1 1/2 hours later and I had to call to find out where he was (No Communication at all). Once he started and was putting everything together water started going everywhere. I'm running around trying to gather towels and the repair guy just sitting there looking at me confused. I contacted Mr. Anderson and he tried to blame me for his repair guy not turning the water completely off (mind you, the guy had the water running in the bathroom sink the whole time (I kept trying to figure out why it was on, I couldn't communicate with him because he didn't understand anything I was saying, while he was replacing the valve, water went all over my bathroom causing the water to seep to the ceiling of my garage but Mr. Anderson blamed me when I brought it to his attention. Now, that was the 1st issue. I said ok, whatever. Then he put my faucet in upside down, I attempted to tell him it needed to be turned around but he did not speak English, so trying to tell him was a bit complicated and he still did not correct it (my handle does not even face in the off position as you can see in the photo below nor did he caulk it.

I called Mr. Anderson to ask him why was my faucet silver and not the same color as the faucet I originally had and he gave me some bs excuse that my warranty only replaced it with builder's grade, no excuse for not replacing it with the same color and function so instead of him replacing it with the same nickel color he replaced it with a cheap silver faucet that cost $58.52 from Lowes. This faucet has no way of operating a shower at all, how you give me a downgrade of what I originally had (regardless of it going through a home warranty or not) They put something less of what I originally had in my bathroom to begin with and that is beyond wrong on so many levels. Now I have a shower head in my tub but I am not able to take a shower, I have OCD and do not sit in tubs. I tried contacting Mr. Anderson about this and I guess he is not taking my calls. This is my first time trying to use my bathroom being I had to have a company come in to fix the 2 huge holes they cut into my wall which cost me $296.00. Here I am getting ready to take a shower and wash my hair I go to turn the shower on and there is no way in doing so. I am beyond livid and disgusted.
1. My home warranty paid them $500, I gave them $160 + the $65 service call fee. In return to be disrespect and talked to crazy, job placed on hold over the weekend after their repair guy told me the next day at 9am to come and finish the job and I was put off til the following Monday when I had family coming in from out of town for the weekend (9 people trying to bathe with 1 bathroom) 2. A wet bathroom from him not turning the water completely off 3. Water spots from the bathroom on the ceiling in my garage 4. 2 huge hole 5. $296.00 fee for repairing the holes they put 6. A cheap faucet 7. The wrong color faucet 8. They put the faucet in wrong, with no way of taking a shower at all.

To top it all off Mr. Anderson told me, he sends Hispanic repair people that do not speak English because he does not want his customers interacting with the contractors, that if they need anything they need to contact him not talk to his workers.
With that being said how was I suppose to communicate any of the issues that went on at those moments? Then he would not let me pay the $160 in cash, telling me at the very last minute that I had to pay him over the phone and if I refuse to give him my credit card over the phone, he would inform his worker to leave that he did not want his contractors handling their money, (he never told me I could not pay cash) that if I had to pay in cash he would not complete the job that they had already begun to screw up (paid online). I will see what CHW say about this tomorrow because I have already reached out to them.

I am very dissatisfied. I wish I could leave a NEGATIVE (-5 star review) Just because a person uses their home warranty does not give a company right to treat them like trash or try to belittle them for having a home warranty. If you hate working with people that have home warranties then don't contract with them. Most of the reviews on here a people being bashed for have a home warranty and being treated differently from the people that don't.

I have provided pictures of it all and I have reported all of this to my warranty company, this will be dealt with professionally. I will give CHW a chance to correct everything that has happened

I have no reason to lie on a company, and the fact that he is calling everyone a lier in the reviews says a lot about him and his company (shame on you)

Seth N.

If I could give this company a zero star rating I would. They came out to fix a leak under the kitchen sink. After the initial diagnosis appointment, they set up a second appointment to actually fix the problem. On the day of the second appointment, they no showed. Fast forward to 2 weeks later and they had an additional 2 no shows for scheduled appointments. When I called Mr Clogged Drain to ask about the repeated no shows and to reschedule the appointment, the receptionist was extremely rude and unprofessional. DO NOT let these people work on anything in your home.

Alnur S.

Very very bad never pay without recipes
today person come my house 02/16/2022 charge me not doing anything

Ben H.

Avoid this company at all cost. Had issue with no hot water on one side of house. Couldn't fix it and tried to scam me into paying for a whole new water heater

Cons:
- 6+ times they never showed or called (1st time they called and rescheduled, nothing after)

- claimed water heater was over 25 yrs old, sticker says its 12.

- lied about it leaking, so my home warranty wouldn't cover repair or replacement

-couldn't reset my pilot light (brother helped, super easy) I am shocked.

- 2 guys came, only one guy did any work. Other just sat around telling me how much he doesn't know.

-refused to share pictures, and pictures he showed me on his phone wasn't even my water heater.

-told they wouldn't touch the water heater in the attic unless I cut a hole in my ceiling. They wouldn't be able to tell me how they would change the heater or how much.

Pros
- they seemed nice and the one that went up did take a look at unit.

Be careful, I am shocked at how easy the fix was. When my brother was able to get pictures and look at the issue some time later I learned how bad this place was to me.

Max C.

If you're reading this, I'm sure you're curious who's going to be coming to your home for a repair. Let me just start by saying I've had some plumbing issues in my new home and decided to contact my warranty company. After being told the warranty company had someone assigned to my case, I found out it was Mr. Clogged Drain. I had an appointment set up on a weekday between 11am and 3pm the gentlemen came out (had to borrow my ladder because they did not bring one) and inspected the ceiling where the leak was coming from and took some photos (very quickly). I then explained what I thought was leaking and left it in their hands. I paid the gentlemen the service fee of $65 and was told they will submit it to the warranty company. From here the warranty company was very quick and responsive to the situation, they had the same crew come back out a few days later again, between the times of 11am and 3pm. I took off of work and waiting on the crew to show up and could not get ahold of them. I then got a call around 5/5:30 from them stating they were on the way. I wanted the job finished, so I told them to still come out after being late. When the men arrived they looked as if they were on drugs..... very very shady and still had no tools or ladder. The men stated "that the previous person who came out said they could use your tools". Very unprofessional....... So, again I let them borrow my tools and proceed. After looking around it appeared they had no clue what to do. They said they will need someone else to come out and do the job. Keep in mind this is a plumbing company and I had a minor leak in the ceiling. The crew left and I called the company's landline to further tell them what a horrible experience I just had with their services. I received a call from the owner of the company, he was being very nice and apologetic, he even went to the point that he offered to come out on a Sunday to do the job himself and get this issue fixed, so I gave them another chance and said, yes. The owner showed up on a Sunday with his crew and appeared very nice and wanting to get this job finished. After further looking into the issue he told me that this job was in fact way more expensive than what is men submitted to the warranty company. He even said when his men came out the first time they should have better assessed the situation and they did not. So, he ended up saying it was his mistake and he will fix it to keep a happy customer as should every business owner. They hammered a hole into the ceiling found the issue and had to call a specialty carpenter out to further cut in the ceiling to reach the leak which was the bath tub. After assessing the bath tub both the owner and the carpenter said it's best if they remove the bath tub. They cut the caulking and dismounted the bathtub to find out that the leak was coming from the pipe leading down the drain of the tub. After telling me they need to find the part I waited for a few days and I texted and called the owner. Just to keep up with them, since I had a hole in my ceiling. I even went to the store trying to find the part myself... after telling me they are with me through this all the way, I get a text from the owner saying they are submitting this back to the warranty company since they couldn't find the part (b.s.). I told the owner to felt as if they were giving up on me and I got a call from him cursing me out, saying racist comments and even threatened me that he never removed the tub. I could go on and on about this company, honestly take my advice and re submit a claim for a new company to come out or find someone else!!!! I never make posts or reviews online and this goes to show I went out and found the time just to save other people the struggle and money.

Dee P.

Came to my house to fix whirlpool tub. Said they needed to order parts....never came back! Never called. No customer service skills! Unprofessional over phone and simply rude! DO NOT USE THIS COMPANY!

Rose D.

They were supposed to come and look at my garbage disposal but never showed up, did nor answer phone calls or texts. I sat here for that 5 hour window that was given to me and nothing. Very unprofessional!

Summaiyah D.

I want to give them 0 stars but I don't have the option. I had an appointment yesterday with them through my warranty company. They never showed up , it was very difficult to contact them . When we did they said they are running behind schedule but never came.

Asafe R.

DONT!

They just want to get your money and leave.

First, they will make a huge hole in the ceiling with no prior authorization (which in my case was not needed, since the leaking cause was easily identified on the above floor with no need for the hole below), charged 65 USD (home warranty service fee) and tried to sell expensive water damage services outside the warranty, through home insurance.

I asked to focus on leakage source, submitting claim to home warranty. They said would take two hours to hear from home warranty and left promising a call back.

No called back. No response to my voice mails.
I had to call the insurance to figure that the claim was denied.

They only care about getting big bucks from you, and not at all about solving your problem.