Mr Clogged Drain

David H.

company was dispatched by my Home Warranty company. As soon as the guy entered house he wanted his service fee. I understand bout the fee, but not even to ask what the problem is first, not good. anyway, the assistant tech as I found out did something, contacted the master plumber and diagnosed the problem. They contacted the warranty company and before the guy could leave had approval. This guy was not allowed to install on his own, so another appointment was made for 3 days later. NO SHOW! another appointment made for a week later, NO SHOW, now claiming part not in stock. never heard back, I hired a different company, fixed the same day.

Amber W.

If I could give zero stars, I would. They tried to cancel on me 30 minutes before my appointment for the initial inspection. I expressed my frustration and they ended coming out to College Station that day and assessed my issue. I then got a call back from the scheduling guy two days later letting me know that they could come do the repairs the following Thursday. I called, and called and called, to confirm the appointment, leaving multiple voicemails, to which I had no response. It was imperative that I confirmed, as the job was in college station, and I resided mainly in Katy. After failing to get a hold of anyone, I called my home warranty company and they got a hold of the tech that said they would come out 5/23, between 11-3. I called the tech this morning, and was told he doesn't remember that conversation, and that they were not going to be coming out, "because a $40 job is not worth the gas it takes to get out to College Station." That's fine, but then DON'T SAY YOU OFFER SERVICES THAT FAR OUT. I wish they would have told me that upfront, rather than wasting two weeks of my time, and asking off of work, for them to cancel. If that's their "philosophy"-- which is to only offer services if it benefits them, then I would have cancelled the initial inspection. Now, I have to start all over, while I have a hole in my ceiling, and a leaking toilet.

C P.

I would NOT select this company on my own. Had to use them because my home warranty sent them out. Wanted the money BEFORE they would look at anything. Looked at my water heater for a few minutes and all he did was turn up the heat. Called to try and get copy of receipt regarding work done and got the runaround and one man I spoke to was rude, Told my HW company I never wanted them sent to my house again!

Todd B.

This company is running a scam with home warranty companies. They send someone out to estimate (which is way over priced) submit it to the warranty company. If it is approved at their over priced amount they send out someone that is suppose to be a master plumber. The person that finally showed up to repair our toilet didn't know how to fix it. The flange was cracked. The warranty company approved the repair that was submitted and the guy that was suppose to fix it took it apart, said it was installed wrong, told the warranty company which they in turn wouldnt approve the repair. He left without putting the toilet back together and we have a one bath home...... I had to find someone the next day and had to pay emergency repair rate. On top of all the issues with the repair person; the person that answers their phone is down right rude if she happens to answer and could care less about your issue. She is the owner's daughter. Nepatism at it's finest. Good luck to you if you use this company and be prepared foe a couple of no shows before someone actually shows up

Anthony S.

These are Con-Artist. CHW sent them. They will show up, not prepared to perform any work at all. But still want the $85 deductible. And then tell the Warranty Company services they know. For sure that are not needed. Just so they can charge you more. Than what is actually needed. Please ask CHW for PERFECTION PLUMBING- NELSON. 713-240-5754. They show up ready to work. And trying to run a Scam. I support my Black Owned Businesses. But not this this one

Erika M.

-5STAR!!! What a bunch of scammers. They b​illed my home warranty company for work that was NEVER performed!!! They wanted $1400 from me for repairs they claimed my home warranty company wouldn't cover. Crap....my warranty company approved. Then, Troyln wanted me to pay $5000 for possible new drain pipe. Long story short, I still have the same issues, unresolved and tomorrow marks a week with no indoor plumbing available. They've already billed my warranty company. I've filled multiple fraud complaints. I wouldn't allow them to plumb a barn spickets!!

Richard B.

Do not use. They are very unprofessional at best. They were dispached by HWA to change out a water heater that was under warranty. I drained the water heater for them and they said they'd spent 1.5 hours at the last house draining the water heater. Demanded payment prior to starting work. Claimed it was a HWA requirement. When I explained it was not a HWA requirement the phone rep hung up on me and had the boss tell the plumbers to leave. I called back and tried to speak with the boss, but he hung up on me. The group of plumbers was so rude to my wife that she was crying after they left. They also did not turn the water back on to the house which required a special tool.

Cp W.

owner was absolutely the worst to deal with. very rude and took money without ever coming to the house to diagnose the issue. then refused a refund and stated they did their job when they never stepped foot at our house. If you're looking for an honest company. Look elsewhere.

Chris L.

For the record, Bo (technician) was great! Pleasant, helpful, and did the job. The guy who took the phone from a female employee the instant I shared my displeasure with being recheduled TWICE, needs customer service training. I called out of my work office both days for the scheduled appointment, only to be told they wouldn't be coming. The reason? "You're the only job we have in Bryan and it's just not worth it for us." Of course, this was said with attitude and an offer to cancel the repairs on our ACTIVE LEAK. In other words, screw you, customer, we have your back against the wall and we know it. Please don't take jobs in an area that you'd rather not service. Please don't treat customers like you're doing them a favor. And please don't use the customer's hardship (my active leak) as a weapon to threaten them into submission. That just makes the customer feel like their being victimized and it makes you look/sound like an @55. Sorry for the language at the end there, but you inspired me.

John C.

Came with a broke snake then told warranty company i have a major blockage and also broke my line now i have to file with the license board to resolve and fix this bigger issue now 100% RIP OFF DONT LET THEM IN YOUR HOME. Good thing my home cameras have audio and video telling his boss the snake was broke and i'm sure he is at someone else's house right now with his 2 tools and 1 is broke.