Mountain Home Services

Deanna N.

I used to really like Mountain Air. The servicemen are knowledgeable, courteous and helpful. I liked them so much I signed up for a ""savings plan"" which extracted money from my bank account so that I would not have to pay a lump sum when it was time to service the furnace. I will not fault the employees of this business. They were excellent. However, I do not appreciate fraud and deceit which Mountain Home Services is practicing. When I called for a furnace service, I found that Mountain Air had merged with another business and cancelled the ""savings plan"" that I had originally had. I had no written notice of this merger or the resulting effect this merger would have on my savings plan being wiped away. I did receive a phone call from Mountain Air and I was asked to call them back regarding some ""changes."" I do not remember any notice in the phone message of my savings plan being absorbed with the merger. Furthermore, I don't understand why there was no written notice sent out to consumers of this savings plan being cancelled and accumulated sums previously paid into this plan being absorbed by the merger. Beware of Mountain Home Services.

Jamie C.

I can't thank this company enough for the help yesterday morning. Our heater quit working and dispatch got us in quick (I forgot your name, sorry). Mike Murphy showed up and was amazing! Very knowledgeable and answered all my questions. He even gave me some additional training on the new unit. Thank you! Mike was awesome and helped me sign up for maintenance plan as well.

Kent W.

Our 38K Generac generator needed some adjustments. The technician, Trevor, arrived on time and came prepared to get the job done. The ambient air temperature on his arrival was in the single digits and he did not complain. He diagnosed and found what needed to be adjusted and got it done in no time. Trevor is a Generac factory trained technician and returns yearly for additional training. Trevor is a keeper in my book!

Jason S.

Had two 6 inch led can lights installed in the ceiling. Price $396.00 They ran the new wire up the wall from switch to can lights, maybe 20 feet of wire. $319.00. Dispatch fee. $49.00. Incidental expense variance. $9.00
two installers, 1 with 15 plus years experience and the other 3 months.
The final price to install 2 can light in 2 hours with a minimal amount of material. 2 can lights + 20 feet of wire + installation = $773.00
Extremely high priced in my opinion for what they did. They had attic access. The job was at my 76-year-old mother's house and she has no idea about pricing so she signed the contract. I would have paid their fee for showing up and sent them on their way for that price. The work they did was a great installation but not worth what it cost in my opinion. I would not use them again.

amy m.

On time reliable and worked hard to get our ac back up and running. Trustworthy kind flexible. Would rehire in a heart beat.

Matthew W.

Steve was awesome and did a great job running a breaker in my garage. He also replaced an outlet in my house as well as corrected a problem with my panel. These guys are awesome. I will use them again in the future.

Craig R.

Lance and his crew showed up on time, replaced a storm damaged riser, the outside electrical service, the inside circuit breaker box and all the breakers, ran power to a carport shed and installed an electric car charger.
Our home is over 60 years old and needed a total re-do to bring it up to code, replacing old and marginal components with new, high quality ones.
All this was accomplished on schedule, at the quoted cost, and in the worst weather! These guys worked through freezing rain and heavy snow.
I was deeply impressed, and Master Electrical will be my first choice for more work, and my first recommendation to anyone who needs such work done.

Ann C.

The Master Electrical Service representative was very nice, courteous and appeared to know what he was doing. That being said, the estimate to upgrade the electrical in our older home was astronomically higher than others I've received. Because of this, we will not be able to use their service. If money is no object, this company may be a good one to use...

Travis B.

Electrical is just one of those things that scares me. I can plumb because, worst case scenario, you get wet. Electrical though? Nope. There is death in them there wires if you do it wrong.

Cue Master Electrical Service.

I needed some wire run through a basement ceiling and some outlets placed on the back of the house. Seems an easy concept but there is a whole lot of stuff between that breaker box and the outlet on the back wall. Master Electrical was one of the companies I called to bid the job and they were impressive from the start.

First, they screwed up my appointment. Why am I okay with that? Because instead of lying to me they flat told me ""we screwed up and need to reschedule."" I appreciated the honesty.

Next, they send a qualified, super smart person to my house. He bids the job, walks me through what they can and cannot do, and gives me an extremely realistic price. Not too cheap (that would worry me) and not to expensive (that would tick me off). I think their pricing is fair for what they do.

Last, they send a great electrician to the house to complete the work. He gets it done to spec, in a reasonable amount of time, and does a great job.

I had a good customer experience here. If I need work done in the future, these are the folks I am going to call. Next time I won't even waste my time on competing bids.

Janese H.

We hired these guys to move a ceiling fan to a different room for us (fan was only about a year old). JD reassured us that once installed they would make sure it ran smoothly and quietly. Once installed it clicked terribly. We called them back and JD said he would never have promised it wouldn't make noise because he himself doesn't know how to balance a fan. If we wanted a noisy fan we could have done it ourselves. Why pay $200 for a ceiling fan that is too noisy to use? Will never use them again.