Mountain Home Services

Andrew K.

I must start by saying I hardly ever take the time to leave reviews, but I had to commend Brett on his company's service work and his customer service and attentiveness. Long story short, I had numerous lights in my home that were not working and had Master Electrical out to troubleshoot...I felt the price (not given up front) was quite high and within minutes of my inquiry had a call from Brett (owner) apologizing for any inconvenience and promising to look into it. The next day I had a call from him reducing the price his (newer to the team) technician had charged me by over $350. I would absolutely recommend Master Electrical to anyone in need of electrical work and looking for an honest, family owned business!

Long story...

The technician arrived just before the end of the hour and a half appointment window they had given me (9:00-10:30am), which I scheduled for the morning because I had to leave for work thereafter. After showing the technician the issues, I asked if I needed to be there for the remainder of his service, to which he replied no. We were moving soon, so I explained I didn't care about whether or not the bulbs within various fixtures matched, but that I just wanted to make sure the sockets were operational. I left out a mixture of various bulbs that we had on hand for him.

The technician called me a little after 3:00pm to tell me he had finished the work and explain to me everything he had done, which sounded like it included swapping out numerous lights within fixtures/areas to match, and he mentioned a couple spots that we hadn't originally discussed. Unfortunately I had to step out of a meeting to take his call, so I didn't have much time or feel like questioning when he told me the total was over $780, which I thought sounded very high, though I have little experience with electricians.

I also know Master Electrical prides themselves on their upfront pricing, before any work is completed, which had not been my case, though I thought that may have been partially my fault for having to leave. But I decided to email their general contact us address expressing my feelings that the price seemed high, that I wasn't given an upfront price, and I was a little confused why it apparently took almost 5 hours.

It wasn't more than 4 minutes before I received a call from Brett, the owner, apologizing for the experience. He explained that this was a fairly new technician to his team (within the last few weeks) and assured me there should have been upfront pricing given. He took full responsibility for the apparent misstep in training this technician had not received and told me he would address that and look into the work he completed to reevaluate the cost. He also explained that the technician should have been able to be there shortly after 9:00am as I was the first customer on the list for the morning, and wasn't sure why it would've taken all day either way. I hadn't been home yet, so he asked if I could take a look at what was done and let him know if I was happen with the work itself.

When I got home, everything looked great, including matching bulbs in all of the fixtures/areas that were addressed. There was a box of various types of bulbs that were apparently newly purchased and leftover from the available package quantities the technician had gone out to purchase. I had told Brett about the discussion I had with the technician that everything didn't need to match, and when I spoke with him the next day, I explained that the technician had gone above and beyond to make sure everything looked perfect (which understandably may have added to the charged cost).

Brett explained that this technician was somewhat of a perfectionist, but understood my request and had reevaluated his work to give me a new price of $424, which I felt was more than reasonable. More importantly was the time Brett took to address my concerns and the speed in which he did so. I would absolutely recommend Master Electrical to anyone and trust them to offer quality, fairly priced service.

Rob W.

I wanted to have an electric vehicle charger installed in my garage. Master electric was willing to come out and give me a detailed estimate that I could count on. They were prompt and took care of everything as promised. They even helped fix an additional problem with the connection of power to my house that was identified. They where very professional and did a great job. I will definitely use them again and can definitely recommend them.

Ardie M.

They came on time and were able to identify the problem with my timer. Fixed it quickly and at a price that was great for the work done. I use Master Electrical for all my electrical needs since they do a great job.

Dan S.

I needed to have my home inspected in order to complete my refi loan. Master eletric was able to squeeze me into their schedule with very little notice. Inspection was timely and through. Thanks guys

Bill C.

After a wind storm dropped a tree on my house damaging the outside electric. The power company told me i needed to come up to code before they would reconnect my power. I called master electric. They came out the same day. Updated my outside panel and moved my meter where the power company wanted it. They where very professional and did a great job. I will definitely use them again.

Joe S.

I called them to get an estimate on an outside light not working. They sent someone out and instead of looking at the light or even giving me an estimate he said he needed to check my breaker box, the whole time I'm thinking this guy is fixing my light outside. After he checks and all my wires are tight on the breaker box he wants to go outside and look at the meter box. I'm thinking we are making chit chat while he's talking and offering all these services they offer. After we get done with the meter box he tried to sell me all kinds of stuff, like a vacuum salesman. After 36 minutes of the charade we got back to the outside light and he tells me he can trouble shoot it for $200. We told him we didn't have that right now and we'd need to think about it. Then this clown says he needs $35 for the service fee of coming out. What a joke, Im going with someone else and telling my friends to stay away from this weird little operation.

Cyd O.

We bought a home built in 1948 and had to do a complete renovation before we could move in. This required a great deal of electrical re-wiring, a new panel installed, and we even had them run cable throughout the house for our TV service.

Bill and Cameron arrived every time, and did such outstanding work that my husband and I agreed we HAD to give a review or testimonial for them. The pair are very professional, and very friendly. They explain everything thoroughly, both before and after the work is done. The bids have been more than fair, and we feel we got a great deal on terrific work.

We have a bit more electrical work to be done, and have already requested that Bill and Cameron return for those tasks when the time comes. We wholeheartedly recommend Master Electrical Service, and specifically Bill and Cameron. THANK YOU for making this difficult job a bit easier.

Val A.

If you have a vexing electrical problem in your home I strongly recommend you specifically request Austin Barrett at Master Electric. They charge a bit more for their diagnostic but he is worth every penny. He actually did a thorough diagnostic and knew what he was doing. He caught a fairly simple problem and fix that other electricians didn't find. The other electricians recommended very expensive fixes that would not have taken care of the problem. I ended up having him do some other minor electric jobs like fixing a wobbly ceiling fan, while he was here and he did quality work. I recommend him without hesitation.

Julia I.

I called to schedule an appointment for an estimate to install canned lighting in our dining room and guest bathroom. My call was handled very professionally and I was very satisfied with their earliest available appointment. Austin came to our home and made a thorough inspection of the location of the switches, and accessibility in the attic. He was very personable and professional. He told us exactly what he could do, and gave us an on-the-spot estimate. We were very satisfied with the price and asked when we could have the work done. To our surprise, he told us he could start immediately. Less than four hours after his arrival, we had four LED canned lights installed in our dining room, one canned light in the bathroom, and completed wiring on an existing roof fan.

Austin did an outstanding job and we wouldn't hesitate calling Master Electrical Service for any future electrical needs.

Savannah R.

I called them first thing this morning with a odd electric problem. One outlet in our living room and our overhead kitchen light wouldn't work. They didn't have anything open for today but got me scheduled for tomorrow. The problem wasn't urgent just more or an annoyance. They offered to put me on the list if anything came up for today. At 115 Ryan called to say he had a cancelation and could be here in 15 min. Sweet!
He showed up took one look at our panel and already knew what was wrong. After a few minutes he had the problem solved and at a lower cost at what he originally quoted.
He did have to break the bad news that all our electrical outlets are out of code and our wiring is dangerous. Apparently our panel has a class action lawsuit against the manufacturer from 1980 and is banned from the US. Fun!
He answer all our questions and gave us a good time line of when we should be looking to replace the panel and update the outlets. Even left a quote.
I was very happy with the service we received and would definitely use them again.