Mountain Home Services

Zaven A.

I've now had two great experiences with Master Electrical in the past two months. First, I called because we had lost most of our power to our home, our old electrical panel gave up, and some wires were totally burnt out. It was an expensive fix, but Master Electrical couldn't have done better. JD came out to give an estimate, and it was obvious right away he knew what he was talking about (we had already got a previous estimate, and that electrician seemed a little confused about the issue) They were able to get our power restored and life back to normal. I wasn't home, so I didn't get to meet the electrician that actually came out and installed our new electrical panel, but my wife said he was super friendly and funny!

Then, just last week, we called Master Electrical about an issue with some wiring for some light fixtures I tried to do myself (The issue that actually caused our old electrical panel to die, but I still thought I'd be able to get the light fixtures figured out with a friend's help..) Trevor and Branson came out and took care of it easily. I walked them through the issue, and explained what to the best of my knowledge I had screwed up.. they beared with me, were so easy going and didn't make me feel bad for my incompetence. Although I had messed up the wiring badly, they didn't charge me any extra than their typical price for installing a light fixture. Since we had just done so much work with them recently, Trevor even went ahead and only charged me per room (3 rooms, 4 light fixtures) which was really nice of him, and I really appreciated the great customer service. Before they left, I had them give me a couple bids for some other electrical work I may want to have done in the future. They were more than helpful, and I learned a lot from them about electrical work.

Master Electrical is my electrician from now on. Everyone I have met from this company is fantastic, friendly, and knowledgeable! I will always call them first when I have electrical work I need done!

Tonya C.

I live out of state an own a rental property in Utah. My renters notified me of a problem with a ceiling fan, and I called Master Electrical Service. Tammy provided great customer service taking my information and scheduling with my tenants to have the technician take a look. The technician calledme with a quote of $257 to repair or $209 to replace the fan. The price seemed excessive (we had just installed ceiling fans in another property for $150 per fan). I told the technician that I needed to discuss it with my spouse and get additional quotes. He called me back 15 minutes later to say he could repair the fan for $169. I was pleased with the discount, but they obviously inflate the prices. I will not use Master Electrical Services again.

Brenda B.

Awesome service! I called for an appointment, and luckily they had a cancellation so they could fit me right in. Lance showed up on time, and worked very efficiently. He gave me a quote for everything I needed, and when I agreed he got right to work. He had the job done fast! I was very impressed, and would use them any time.

Andrew K.

I must start by saying I hardly ever take the time to leave reviews, but I had to commend Brett on his company's service work and his customer service and attentiveness. Long story short, I had numerous lights in my home that were not working and had Master Electrical out to troubleshoot...I felt the price (not given up front) was quite high and within minutes of my inquiry had a call from Brett (owner) apologizing for any inconvenience and promising to look into it. The next day I had a call from him reducing the price his (newer to the team) technician had charged me by over $350. I would absolutely recommend Master Electrical to anyone in need of electrical work and looking for an honest, family owned business!

Long story...

The technician arrived just before the end of the hour and a half appointment window they had given me (9:00-10:30am), which I scheduled for the morning because I had to leave for work thereafter. After showing the technician the issues, I asked if I needed to be there for the remainder of his service, to which he replied no. We were moving soon, so I explained I didn't care about whether or not the bulbs within various fixtures matched, but that I just wanted to make sure the sockets were operational. I left out a mixture of various bulbs that we had on hand for him.

The technician called me a little after 3:00pm to tell me he had finished the work and explain to me everything he had done, which sounded like it included swapping out numerous lights within fixtures/areas to match, and he mentioned a couple spots that we hadn't originally discussed. Unfortunately I had to step out of a meeting to take his call, so I didn't have much time or feel like questioning when he told me the total was over $780, which I thought sounded very high, though I have little experience with electricians.

I also know Master Electrical prides themselves on their upfront pricing, before any work is completed, which had not been my case, though I thought that may have been partially my fault for having to leave. But I decided to email their general contact us address expressing my feelings that the price seemed high, that I wasn't given an upfront price, and I was a little confused why it apparently took almost 5 hours.

It wasn't more than 4 minutes before I received a call from Brett, the owner, apologizing for the experience. He explained that this was a fairly new technician to his team (within the last few weeks) and assured me there should have been upfront pricing given. He took full responsibility for the apparent misstep in training this technician had not received and told me he would address that and look into the work he completed to reevaluate the cost. He also explained that the technician should have been able to be there shortly after 9:00am as I was the first customer on the list for the morning, and wasn't sure why it would've taken all day either way. I hadn't been home yet, so he asked if I could take a look at what was done and let him know if I was happen with the work itself.

When I got home, everything looked great, including matching bulbs in all of the fixtures/areas that were addressed. There was a box of various types of bulbs that were apparently newly purchased and leftover from the available package quantities the technician had gone out to purchase. I had told Brett about the discussion I had with the technician that everything didn't need to match, and when I spoke with him the next day, I explained that the technician had gone above and beyond to make sure everything looked perfect (which understandably may have added to the charged cost).

Brett explained that this technician was somewhat of a perfectionist, but understood my request and had reevaluated his work to give me a new price of $424, which I felt was more than reasonable. More importantly was the time Brett took to address my concerns and the speed in which he did so. I would absolutely recommend Master Electrical to anyone and trust them to offer quality, fairly priced service.

Rob W.

I wanted to have an electric vehicle charger installed in my garage. Master electric was willing to come out and give me a detailed estimate that I could count on. They were prompt and took care of everything as promised. They even helped fix an additional problem with the connection of power to my house that was identified. They where very professional and did a great job. I will definitely use them again and can definitely recommend them.

Ardie M.

They came on time and were able to identify the problem with my timer. Fixed it quickly and at a price that was great for the work done. I use Master Electrical for all my electrical needs since they do a great job.

Dan S.

I needed to have my home inspected in order to complete my refi loan. Master eletric was able to squeeze me into their schedule with very little notice. Inspection was timely and through. Thanks guys

Bill C.

After a wind storm dropped a tree on my house damaging the outside electric. The power company told me i needed to come up to code before they would reconnect my power. I called master electric. They came out the same day. Updated my outside panel and moved my meter where the power company wanted it. They where very professional and did a great job. I will definitely use them again.

Joe S.

I called them to get an estimate on an outside light not working. They sent someone out and instead of looking at the light or even giving me an estimate he said he needed to check my breaker box, the whole time I'm thinking this guy is fixing my light outside. After he checks and all my wires are tight on the breaker box he wants to go outside and look at the meter box. I'm thinking we are making chit chat while he's talking and offering all these services they offer. After we get done with the meter box he tried to sell me all kinds of stuff, like a vacuum salesman. After 36 minutes of the charade we got back to the outside light and he tells me he can trouble shoot it for $200. We told him we didn't have that right now and we'd need to think about it. Then this clown says he needs $35 for the service fee of coming out. What a joke, Im going with someone else and telling my friends to stay away from this weird little operation.

Cyd O.

We bought a home built in 1948 and had to do a complete renovation before we could move in. This required a great deal of electrical re-wiring, a new panel installed, and we even had them run cable throughout the house for our TV service.

Bill and Cameron arrived every time, and did such outstanding work that my husband and I agreed we HAD to give a review or testimonial for them. The pair are very professional, and very friendly. They explain everything thoroughly, both before and after the work is done. The bids have been more than fair, and we feel we got a great deal on terrific work.

We have a bit more electrical work to be done, and have already requested that Bill and Cameron return for those tasks when the time comes. We wholeheartedly recommend Master Electrical Service, and specifically Bill and Cameron. THANK YOU for making this difficult job a bit easier.