Mountain Home Services

Hector G.

Electrical gadgets are cheap and ubiquitous, however electrical work is expensive.

Master Electrical called me within hours of my previous review. The lead electrician who was at my house called because he wants costumers to feel like they give a good value. Kudos to Master Electrical for watching their reputation closely.

The work was done just fine. My lights are working as they should. My gripe was charging high rates under the guise ""well, we told you before we start the work"". That's factually correct but it implies consumer choice, which you really don't have after you take a day off work. Do I want to burn another day off on an electrical work price fishing expedition? No, and neither do you.

After talking about their pricing policy, a manager offered to reduce my bill to an even $500, which I accepted.

The trades are expensive. It's irrelevant that electrical parts don't cost a lot. There are no bargains when it comes to people.

A journeyman electrician bills at $150/hour. Keep that in mind when you call any electrician.

Tammy P.

I don't normally do reviews. In this case I need to do one for Cody and Jake and their company, they deserve to get recognized for the outstanding work they did for us. They were both very professional all 3 days that they had to come to Cache valley to put in a furnace, air conditioner and run some duct work upstairs for us. They were very gracious about the task of running duct work upstairs because I know it was not very easy and I would like to say that I'm very pleased with how well it all turned out. They also helped locate a circuit breaker for me. Cody has come back several times to fix the water leaking from furnace and it appears that this last time he was here that it may be fixed. He was very nice about having to drive all the way back up here to do that as well. Great Customer Service and a job well done !!!
Thanks again for all your hard work
Tammy P

Briana W.

My stove was ""mickey moused"" (hardwired) to the wall and blew the main breaker. I panicked and called the MES to help put a 4 prong plug in the wall so I could hook up my new stove. They were super polite and patient with me since I had to get approval from my landlord that lived out of state. A few back and forth calls later, an emergency electrician would be by my house between 7 and 9 pm. I didn't pay attention to the time when he arrived but once I got my new stove hooked up to the new plug and set the time it was 7:30pm!! I was so impressed with the service, he even offered to help me carry my new stove in the house!
A big round of applause for MES! Some heroes don't wear capes (:
I will definitely recommend!

Zaven A.

I've now had two great experiences with Master Electrical in the past two months. First, I called because we had lost most of our power to our home, our old electrical panel gave up, and some wires were totally burnt out. It was an expensive fix, but Master Electrical couldn't have done better. JD came out to give an estimate, and it was obvious right away he knew what he was talking about (we had already got a previous estimate, and that electrician seemed a little confused about the issue) They were able to get our power restored and life back to normal. I wasn't home, so I didn't get to meet the electrician that actually came out and installed our new electrical panel, but my wife said he was super friendly and funny!

Then, just last week, we called Master Electrical about an issue with some wiring for some light fixtures I tried to do myself (The issue that actually caused our old electrical panel to die, but I still thought I'd be able to get the light fixtures figured out with a friend's help..) Trevor and Branson came out and took care of it easily. I walked them through the issue, and explained what to the best of my knowledge I had screwed up.. they beared with me, were so easy going and didn't make me feel bad for my incompetence. Although I had messed up the wiring badly, they didn't charge me any extra than their typical price for installing a light fixture. Since we had just done so much work with them recently, Trevor even went ahead and only charged me per room (3 rooms, 4 light fixtures) which was really nice of him, and I really appreciated the great customer service. Before they left, I had them give me a couple bids for some other electrical work I may want to have done in the future. They were more than helpful, and I learned a lot from them about electrical work.

Master Electrical is my electrician from now on. Everyone I have met from this company is fantastic, friendly, and knowledgeable! I will always call them first when I have electrical work I need done!

Tonya C.

I live out of state an own a rental property in Utah. My renters notified me of a problem with a ceiling fan, and I called Master Electrical Service. Tammy provided great customer service taking my information and scheduling with my tenants to have the technician take a look. The technician calledme with a quote of $257 to repair or $209 to replace the fan. The price seemed excessive (we had just installed ceiling fans in another property for $150 per fan). I told the technician that I needed to discuss it with my spouse and get additional quotes. He called me back 15 minutes later to say he could repair the fan for $169. I was pleased with the discount, but they obviously inflate the prices. I will not use Master Electrical Services again.

Brenda B.

Awesome service! I called for an appointment, and luckily they had a cancellation so they could fit me right in. Lance showed up on time, and worked very efficiently. He gave me a quote for everything I needed, and when I agreed he got right to work. He had the job done fast! I was very impressed, and would use them any time.

Andrew K.

I must start by saying I hardly ever take the time to leave reviews, but I had to commend Brett on his company's service work and his customer service and attentiveness. Long story short, I had numerous lights in my home that were not working and had Master Electrical out to troubleshoot...I felt the price (not given up front) was quite high and within minutes of my inquiry had a call from Brett (owner) apologizing for any inconvenience and promising to look into it. The next day I had a call from him reducing the price his (newer to the team) technician had charged me by over $350. I would absolutely recommend Master Electrical to anyone in need of electrical work and looking for an honest, family owned business!

Long story...

The technician arrived just before the end of the hour and a half appointment window they had given me (9:00-10:30am), which I scheduled for the morning because I had to leave for work thereafter. After showing the technician the issues, I asked if I needed to be there for the remainder of his service, to which he replied no. We were moving soon, so I explained I didn't care about whether or not the bulbs within various fixtures matched, but that I just wanted to make sure the sockets were operational. I left out a mixture of various bulbs that we had on hand for him.

The technician called me a little after 3:00pm to tell me he had finished the work and explain to me everything he had done, which sounded like it included swapping out numerous lights within fixtures/areas to match, and he mentioned a couple spots that we hadn't originally discussed. Unfortunately I had to step out of a meeting to take his call, so I didn't have much time or feel like questioning when he told me the total was over $780, which I thought sounded very high, though I have little experience with electricians.

I also know Master Electrical prides themselves on their upfront pricing, before any work is completed, which had not been my case, though I thought that may have been partially my fault for having to leave. But I decided to email their general contact us address expressing my feelings that the price seemed high, that I wasn't given an upfront price, and I was a little confused why it apparently took almost 5 hours.

It wasn't more than 4 minutes before I received a call from Brett, the owner, apologizing for the experience. He explained that this was a fairly new technician to his team (within the last few weeks) and assured me there should have been upfront pricing given. He took full responsibility for the apparent misstep in training this technician had not received and told me he would address that and look into the work he completed to reevaluate the cost. He also explained that the technician should have been able to be there shortly after 9:00am as I was the first customer on the list for the morning, and wasn't sure why it would've taken all day either way. I hadn't been home yet, so he asked if I could take a look at what was done and let him know if I was happen with the work itself.

When I got home, everything looked great, including matching bulbs in all of the fixtures/areas that were addressed. There was a box of various types of bulbs that were apparently newly purchased and leftover from the available package quantities the technician had gone out to purchase. I had told Brett about the discussion I had with the technician that everything didn't need to match, and when I spoke with him the next day, I explained that the technician had gone above and beyond to make sure everything looked perfect (which understandably may have added to the charged cost).

Brett explained that this technician was somewhat of a perfectionist, but understood my request and had reevaluated his work to give me a new price of $424, which I felt was more than reasonable. More importantly was the time Brett took to address my concerns and the speed in which he did so. I would absolutely recommend Master Electrical to anyone and trust them to offer quality, fairly priced service.

Rob W.

I wanted to have an electric vehicle charger installed in my garage. Master electric was willing to come out and give me a detailed estimate that I could count on. They were prompt and took care of everything as promised. They even helped fix an additional problem with the connection of power to my house that was identified. They where very professional and did a great job. I will definitely use them again and can definitely recommend them.

Ardie M.

They came on time and were able to identify the problem with my timer. Fixed it quickly and at a price that was great for the work done. I use Master Electrical for all my electrical needs since they do a great job.

Dan S.

I needed to have my home inspected in order to complete my refi loan. Master eletric was able to squeeze me into their schedule with very little notice. Inspection was timely and through. Thanks guys