Mother Modern Plumbing

Barb W.

SND sent a very experienced Master Plumber to assess my repair and upgrade needs. Their estimate was thorough, the work was described in a manner I could understand; and, was lower than my other bids! Rick really knows his stuff and I'm looking forward to our project! Thank you, SND!

Henry

rick stuck with the work even though the buried line was hard to find. found both ends & ran smaller line to complete job. good work

Becca M.

SND plumbing went beyond my expectations. Josh came out to our home SAME DAY as I called! It's an older andhome but has been remodeled. We had sewage come back up through our shower . He was able to quickly fix the issue. They even used a camera to look through all our pipes to completely fix the issue and make sure it wasn't something more complicated. He was so nice and talked me through everything. I know next to nothing about plumbing but he helped me understand the issue and haven't had an issue since! When he told me the price too I was shocked- especially for same day service on a weekend! It was so reasonable compared to all the other companies I called. They wore booties over their shoes and I felt like they went above and beyond to clean up. I swear it was cleaner than normal after they left! Thank you SND! I will 100% use y'all for any plumbing issue.

Mike G.

Rick Vantrease came out and did a great job unclogging our main line. He worked quickly and did exactly what needed to be done. We would highly recommend SND Plumbing and Rick for plumbing issues. We will definitely be contacting again if needed. The cost was great as well.

Mark S.

Colton repaired a leak at the meter. He cleaned out the hose bib on the front of the house but the vacuum breaker he cleaned out is now leaking continuously. this will need to be repaired or replaced now. not happy about this he should not have left the job unfinished. He said he would email me the details of the job but I have yet to receive any. can't give good review on this job.

Austin M.

Would highly recommend SND Plumbing. Rick is just one of their many talented plumbers, he was very professional and addressed the problem quickly. Very transparent about price and procedures. Bonus, they were able to come out on the weekend and arrived within an hour or two of our request, while most other plumbing companies do not work weekends. Amazing service!

Kathleen A.

excellent service and lucky enough to have Colton come by to check out the issue with my toilet. he worked hard and didn't stop until he found the issue - friendly , professional and knowledgeable- a great asset to SND Plumbing
definitely a keeper - I wouldn't consider any other company.

Larry M.

Good Plumbers, Good People, Pricing Model Needs Work

What they did right:
1) I approached the business through Yelp and the business manager got back to me immediately.
2) He listened to my concerns, needs, and requirements. Then he verified his understanding and took notes before dispatch.
3) His plumber called me within an hour.
4) His plumber gave me an ETA and after some discussion about the work requirements said that he thought he had the right part in his truck.
5) The plumber did the job correctly.

What they might have done better:
1) Pricing, pricing, pricing.
2) The plumber did not have the part on his truck and had to run to the store to get it. Maybe a daily morning inventory of commonly used parts would improve efficiency.
3) The plumber left the cover off of my water meter. I was the last call of the day and it was getting dark, but attention to detail beyond just the core plumbing job is expected.

My initial review was written a few days after the work and I was upset at the cost. This is a revision based on the totality of my experience with SND Plumbing.

The Business Manager called me after the review to learn:
1) What SND Plumbing could have done better
2) Potentially salvage a customer relationship
3) Hopefully leave the phone call as friends even if we agreed to disagree.

What SND Plumbing did Outstanding:
1) They are not in this business just to make money, they are a people company that cares about people, and they proved to me that they will do what they can to make things right for me and my family.

Jessica S.

We have had several plumbing issues from having our clogged A/C drained, a frozen pipe break on the outside of our back patio, our meter had a leak that had to be fixed, and the resetting of our toilet along with the connected shower. Josh helped us with each and every issue and he is the only one that we can trust to get the job done. He is very thorough and efficient. We appreciate how responsive he is and how he explains what each job entails. His professionalism, knowledge, and timelines is what keeps us calling him any time we have an issue. We highly recommend him to anyone who is need of a good reliable plumber.

Allison P.

So we purchased a hot water heater for our home. SND came out to install for us. When they told us it was $1,175 for this we lost it. My husband builds homes the 2 plumbing companies that he uses quoted their installs for anyone $400 other one was $300 both wouldn't be able to come out till Monday/Tuesday so no worries we look around. I worked for a plumbing company that doesn't service this area just the dallas/frisco area but even they don't charge anywhere near $1175 for install. My in Laws found SND and we were excited to get this installed an electric hot water heater with the area it was being put in was already up to code. Let's just say first $1900 for just a hot water heater through them your being scamed and second $1175 for the labor is absolutely just taking your money. I HIGHLY suggest looking else where prior to using SND. Our tech that did arrive was very kind and pleasant I will definitely say that, But over all the company needs to re-evaluate their pricing system.