Morrow & Holman Plumbing

Morris S.

I can't tell you how many times M&H have saved our bacon! Our house was built in 1924 - during the Coolidge Administration - with plumbing from that era. Fortunately, we have M&H and they have seen this all before, and know exactly how to get stuff working again! Everyone who has ever worked here over the last 30+ years has been polite, friendly and competent - what more can you ask? Actually in the process of setting up a visit for a couple of issues right this minute, which prompted me to write this review! We LOVE M&H!

Hae A.

This place was recommended by Nextdoor. I set up 2 separate appointments with them and they didn't show up. The first time I called them to set up another appointment, the second time I didn't even bother.

Gretchen A.

This company is totally irresponsible. I called them 5 times in one week around New Years to schedule an Appointment as my heating quit. Twice they did a no show without even calling and 3 times they said they would call back and didn't. I was told on nov 29 that they would order a part needed to fix it. Again, no follow up. The last 3 times I called, I asked them to tell me the name of the part and they couldn't tell me that either. It was cold and I was sick, which I told them, and they just left me hanging. This was inexcusable treatment for a long time customer. I strongly recommend not to give them your business.
They are the worst business I've ever dealt with.

Newlin D.

I don't know what is going with this company. They used to be reliable. They have a serious problem with keeping time promises. When I am given a time slot of 1-3pm, I should not have to call the company at 3:30pm to find out where the technician is, just to be told ""he's on the way."" Then to add insult to injury, the tech calls me at 5:30pm and tells me he ran out of time, but he can respond the the next day at 11am. Well, guess what? 11am the next day came and went, and not even a courtesy call from the tech or the office! Do they not realize that people have to adjust their schedules to wait for the tech to show up? I have no issue with being late, as I realize things happen. But have some courtesy and call the customer!

Dk W.

My experience with them was not so good. Will avoid like a plaque. Fool me once, shame on you. Fool me twice, shame on me.

Anjali B.

I don't often write reviews but this experience warrants a review. My daughter called M & H because my son was unable to turn his shower off. The lady who answered the call (Laura) was very nice. She said she would see what she could do. After about 2 hours of the shower running, Fred arrived. Also, very nice. He turned off the water right away, capped the shower head and told us it was not a big deal, just a cartridge that needed to be replaced, that he would go out to his truck and see if he had the part. Sure enough he did not have the part so he left and promised to be back that Monday to replace the cartridge. The whole visit was approximately 15 minutes.

I called on Monday there was no answer. I called again the next day and spoke to Fred who promised to come out later that same week. He did come, all the while assuring me the job was ""not a big deal"". He uncapped the shower, replaced the cartridge and off he went. Time in my house maybe 15 minutes max. Total time to complete the job 30 minutes.

About 3 weeks later, I received a bill for $383.00. I have owned my home for 18 years. I have lived in SP for 19 years. I have worked with many plumbers. I called immediately to speak with someone. I explained that the price they had quoted me for the cartridge alone ($84.00) was more than 2 times what I paid for the entire shower unit ($39.99) and that if Fred had informed me prior about the pricing, I would have refused the work and just had someone install a new shower, that the numbers did not make sense. The woman I spoke to was extremely rude and condescending, she told me the company has been in business for many years and that providing customers with work orders, work agreements or even discussing prices was just not their practice. After quite a bit of resistance she said she would talk to the owner and call back. Not once did she tell me that Fred was the owner!

I received no call back. But about 2 weeks later I did receive an overdue notice with bright yellow writing ordering me to pay my bill. So I called the company a third time only to be put on hold for 20 minutes. And then I was told the same thing by a horrible lady who eventually answered the phone. That they have been in South Pas for many years and that essentially they know what they are doing and that I should just pay my bill right away. I explained again and told her this felt like a case of price gauging. She told me Fred would call me back because she was not in a position to discuss pricing. It's been about 6 weeks. I've received no call back. There are better plumbers out there!

K B.

I love this business! They have come to our rescue several times when our A/C has gone out on the hottest day of the year (two years in a row!) and when our heat failed us in the coldest part of winter. Other heating and air people told us it would take them a week to come out for the repair, while Morrow and Holman has always been able to do a same day or next day visit and fix. I think their prices are very reasonable as well. A+

Susan P.

I can't recommend Morrow and Holman. They didn't come as they said they would or return my calls. Their representative had taken a quick look at my water heater and said it needed to be fixed. . (He was already on the property and dropped by with no paperwork). One of the managers called later and said he would come by Monday. I called Monday and left a message to ask when but no response. I hired another plumber to fix it and forgot about it. A while later they sent me a bill for $110 as if they had provided any real service. After the bill came I called them and asked them to reduce the bill as they had never provided any real service and not returned calls. The woman that I spoke to said after quite a bit of resistance that she would talk to the owner and call back. That was 3 weeks ago. There are better plumbers out there.

Mary R.

Awesome business!!
This company & their staff are top notch in customer service & work quality. I've used them for years and continue to be impressed. From the initial call in to make the appointment to the service provided- I would say they are excellent in every way!
Fred was especially helpful in resolving an issue I had with my sink & dishwasher.
They really know what they are doing & are very efficient in resolving the issues. They were on time & extremely professional.
I highly recommend them!

JL S.

I don't know why this is only two and a half stars but Fred is probably the best plummer and and A/C tech I have ever seen. He is an incredibly intuitive troubleshooter with a ton of experience. Always ask for Fred.