Morrison Plumbing, Heating, Air, & Electrical Services

Tiffany W.

Morrison is hit or miss with their services. The most recent experiences , I've decided to give them no more chances. A new furnace and A/C unit installed a year ago left my home with no A/C last summer, due to improper installation. This weekend the furnace doesn't work. The technician who assessed the situation was disconcerting. Apparently, technicians do not carry emergency parts to make repairs. I was told the warehouse opens on Monday. Well thank you John, it's nice to know the hours of operation for your warehouse, still not knowing when my NEW furnace will be running again and having a baby in the house. I can now see the reliability, concern for clients and accountability for non functioning products is definitely not a Morrison Heating and Cooling priority! Jim Morrison should be ashamed of himself. Incompetent crooks..

Tim D.

Recently purchased a mobile home in Swansea. After 1 year we had the sewer line clogged up on us. Having seen the Morrison trucks in the area we figured if others trusted them, we would give them a try. First service call in June was $249.00. repairman ran the camera through the line but had some problem figuring things out. Repairman suggested a high pressure hose would clear out the obstruction. This service was in excess of $12000.00 and also was not fixing the problem. This last repairman called the maintenance people to ask a few questions and hurriedly packed up his truck. Before he had even left, the mobile park maintenance men were here, ran their rooter through the under ground line and the problem was fixed ! Seems the underground line is their responsibility which is where the problem was. I'm not a plumber just a retired optician,just seems to me that was something that could have been fixed easily by a plumber who knew what he was doing. So I'm out a lot of money to a company that did absolutely nothing. Would I recommend them, HELL NO ! You fooled me once

Jenn J.

The technician finished our annual furnace tune up and spends 20 minutes running through how everything is working then drops the bomb that he shut off the heat because of cracks in the heat exchanger. That is probably something he should have led with or better yet had the courtesy of calling me down to look at what he was seeing before closing up the furnace and shutting off the heat. At this point I'm starting to feel like he is running a scam and dealing with a used car salesman. He then tells me that CO detectors actually aren't helpful so now he is lying to put pressure on me. The final issue is when he recommended leaving space heaters on overnight to stay warm. So don't trust CO monitors but do run space heaters which are a leading cause of house fires. I now trust nothing that came from his mouth.

Jeremy K.

Don't buy the maintenance plan! In the past it has been great, but they no longer have the ability to give you what you have paid for. Their maintenance staff is great, but they no longer have enough to fit you into their schedule. I've been put off on an A/C tune up for over 2months now, and they just keep bumping the appointment farther and farther away.

Gwen M.

We would like to thank Damon, Zach & Austin for a job well done. Our plumbing needed to be replaced so while having this work done we also added a Saniflo toilet system along with a vanity and sink. It was a long day for these 3 young men, but they completed the job in one day. We are extremely pleased with the work completed and will use them in the future for additional needs. Highly recommend!!!

Kat L.

The receptionist who scheduled the appointment was timely and professional. She told me that the diagnostic fee was $69 and the technicians travel in fully equipped vans with most parts and have the ability to repair the same day. Perfect. My air conditioner was making a high pitched squeal when it kicked on. Similar to the sound of a belt on a car when it goes bad. It is an older machine but I've never had to call for service prior and it was blowing cold air, just making an awful noise while doing so.

James came to look at the machine and he was kind and professional as well. I have no qualms with their customer service. My problem is with the hidden sales tactics. I work in finance, I know how sales tactics work and I know how financing works. James noticed my dirty air ducts, the house is 100 years old and I'm sure the ducts probably have 40 years worth of dust in them. I also have pets, children and 100 years of dirt in my historic home. It's on the list, the never ending list of an older home. He had a suggestion for a $876 electric air filter, complete with a video to watch. This would keep me from replacing air filters for 3 years. I was too nervous to ask what happens after the 3 year guarantee. How much would the replacement be? Another $900? Pass. They offer a great financing option that doesn't run my credit. Woah! Impressive. After a bit he finally told me it would hit my credit after approval. There we go, that makes more sense than a credit less financing. With probably the interest charge to match. He tinkered around some more and didn't really diagnose anything. But that certainly didn't stop him from suggesting the 3 solutions: immediate, more efficient, and you guessed it, replacement. The immediate solution was $2,700, the middle one was over $5,000. I figured I didn't want to know what the replacement cost was with this company. I still don't know what was causing the noise. It stopped after he did a ""tune up"". I suspect it just needed cleaning. However, I will be shopping around for a more trustworthy company. Look, I get commission. It's tough to make sales goals, but sometimes you win some and sometimes you lose some. These quotes were purely for parts to make my machine more efficient, not an actual repair for my initial problem.

Also, he was about to schedule a second appointment to have someone come out and fix the machine, because after all, he just does diagnostics. Which is not what I was told. But after dodging sales pitches for about an hour I was drained. I pretty much said the machine gets fixed today or I have to look elsewhere. Coincidentally, his evening became free and he was able to actually do something. Even though I'm still confused on what he did. I was fairly certain he was about to bring in the final sales guy and I would have ended up with a brand new HVAC unit and ducts.

I gave a star for initial customer service and a star because at the end of the day, the machine is quietly running and blowing cold air. I already found a different company to work with in the future.

Sean T.

Have all the parts for a backup sump pump. They quoted $866 for 1 hour installation. Dont waste your time with these crooks.

J-Bird G.

They're the most honest & knowledgeable company we've worked with when it comes to any heating & plumbing issues we've had. Our house is almost 100 years old, so it's always surprising us w/something... Luckily we found Morrison, because they've been real heroes when we've had gas leaks, pipe leaks, water heater failures, the list goes on & on. They're so much better than everyone else, we actually got their membership. At 1st, I wasn't sure it would be worth it; but so far, it's been pretty useful! Very quick response time, too!

Victor S.

Things have to be pretty bad for me to complain. But Morrison has been unable to fix my system after five visits. And that's the least of the problem...

We've been gaslighted and mansplained by three different technicians. Explanations for the problem changed from visit to visit. They replaced a part the other technician had already replaced, and blamed him for the problem. Since the new part didn't fix the problem, I suspect we paid for something we didn't need. Their techs even called the manufacturer's tech support multiple times for help. They don't seem to understand the systems that they install and claim to maintain.

I could've lived with all that, had they been moving toward a solution. But the guy today...wow. When I attempted *one time* to interrupt his conflicting and ever-changing hogwash, he got visibly and audibly upset. Right in my own home. He seemed irate that someone would question him, raising his voice as he talked. When I let him finish (I had no choice), I asked if he was done. I didn't realize those were his trigger words. There was silence. The guy made prolonged eye contact with me. That was unusual during our brief interaction. He seemed to prefer to stare down (and mansplain) to my wife. But his eye contact was nothing but malevolent. Like staring at an animal that's deciding whether or not to attack. In retrospect, in that moment, I should've been scared for myself and my wife. It was chilling. The dude was huge and at least six and half feet tall. He finally shouted, ""yeah, I'm done,"" wedged his way to the door, and slammed it. That was it. Less than a five minute visit, during which the Morrison tech made up his own physics, offered no solution, yelled, menaced, and slammed the door on the way out.

To sum up: If you wanna feel violated in your own home, Morrison's is your go-to choice. It's no exaggeration to say I've never had anything like this happen. Frankly, I'm concerned the guy is going to come back and destroy my house or hurt my family. I wish I had video taped it. It's that unbelievable. Something is very, very wrong here. Incompetence is one thing. Violating your sense of security is quite another.

I contacted the company. This was red-flag behavior. They need to do something before their tech hurts someone. But who knows. Maybe they are afraid of him.

Keep in mind: inviting a service tech in your home requires a significant level of trust. It's not like a normal business transaction in public. It's in the sanctity of your home. There's nobody watching should they snap. Be careful who you deal with. We will never trust Morrison's again.

Judith P.

I am giving them a 2 out of 5 stars because Courtney and the tech Ryan they sent were amazingly nice. However to replace 2 cut offs on a bathroom sink, they wanted $357.00. Thats outrageous. They wanted $397.00 for the cut offs and the faucet replacement and I have my own faucets. Are you kidding me????? This is the 2nd encounter with them. The first time, they wanted $8000.00 to get a gatorade bottle out of my drain, when another company came in and get it out for $149. Unless you want to take out a loan, go somewhere else.