Morgan Miller Plumbing

Colleen S.

We have a very old house with two leaks in one bathroom, Alex came at 8am sharp and fixed the problem, has to return with new faucet, but not a problem. He was professional, knowledgeable, timely and respectful. Before he left we showed him another problem we had been having with another bathroom for years, he fixed it in 10 minutes! He is AWESOME! Morgan Miller is now our new plumbing company.
Thanks Alex!

Geoffrey g.

Had a clog I couldn't auger myself so had to call someone, new to the area so I checked yelp, and these guys had the most reviews with the highest ratings. They were quick professional and Alex was an all around nice guy. Job was done in less than an hour, they quoted me between 8am and 10am and he was there right at 8.
No complaints whatsoever.

Sara O.

I contacted Morgan Miller when a pipe was clogged in our rental property, resulting in a lower bathroom flooding when we took a shower upstairs. I have no plumbing knowledge, but was fairly certain it was a clog, since the problem started very suddenly (i.e. my husband and daughter had showers earlier in the morning without incident, I had a shower 3 hours later and caused the great flood). I chose Morgan Miller specifically because it had so many five star reviews on Yelp. Perplexing...
My technician arrived and was very pleasant. However, he seemed completely confused about what the problem could be. Even after I told him how suddenly the problem started, and how my husband was ""pretty sure"" he caused a clog. He flushed the downstairs toilet a few times, then went to the basement.
In the basement, he discovered that some of the fittings were installed incorrectly, meaning the water wasn't flowing in the proper direction when it drained. Clearly an issue that had been there for awhile, and unlikely to be the cause of our immediate problem. However, because of the fittings, he said he couldn't snake the drain. No options at all? I asked. Nope, nothing could be done. He suggested just flushing lots of water through the downstairs sink (which failed miserably and caused more flooding). So, I'm out $85 and still can't use the toilets, showers or sinks.
Before he left, my husband asked him whether repairing the fittings was a ""thousand dollar job"" or less serious. We were told it would probably be around $300.
I passed that info on to the owners, who told us they'd heard about the bad fittings before, and we should go ahead and have it fixed. Great! I called and asked for a written estimate...waited three days to get it (finally arrived on a Friday)...and it came in at a whopping $750! More than twice his unofficial ""guestimate"" in my kitchen.
Needless to say, I looked like an idiot when I went back to tell the owners.
At my wit's end on Saturday morning (we're still having to go elsewhere to shower, do laundry, etc.) I called A-1 Sewer and Septic. No extra charge for a Saturday trip. They arrived that afternoon and cleared our drain. The technician could tell it was a clog, went in through a main line where the drain left the house, snaked it and solved our problem. It was a gross and messy job, which is probably why the Morgan Miller tech just wanted to snake through a sink drain or toilet. But, for less than $150, A-1 rescued our plumbing! I wish I'd called them first. Can't believe I wasted $85 by calling a plumber that was afraid to get dirty.

Robert H.

Called Friday night with two leaking seals under the tanks. Alex was there Saturday about 9am and took care of the problems quickly. Only dislike was paying more for Saturday Service. Was told Morgan Miller may be changing that in the future.

Kelsey C.

Our pipes froze during the ""polar vortex"" and they were able to get someone out the same day. The technician told me that our pipes were PVC so that limited our options. He gave me some tips for helping defrost it myself (space heaters, turn the heaters up, etc) and then here's the kicker...HE DIDN'T CHARGE ME FOR THE SERVICE CALL. He could have totally spent a few hours making up things that he'd tried to fix it and I totally would have believed him.

It was awesome and showed me that this was a company I could trust. I'm not saying they won't charge you, but it shows that they are honest. Next time I have a plumbing problem, I will be sure to give them another call.

PS the receptionist was super friendly as well.

Cory K.

I think Curtis did a great job fixing and explaining what he thought the problem was. Small things like putting on ""booties"" shows the company things about customer service.

Jody M.

I can't say enough good things about Morgan Miller Plumbing! The drain in our bathtub stopped working Monday afternoon (Labor Day). We contacted Morgan Miller on Tuesday and they sent Doug out in the afternoon. Every time Doug came in the house, he wore his booties. Every time he went outside to his van, he took them off. I have had other service personnel track mud throughout my house, so this sign of respect ranks high for me.

Doug was very patient as I asked him questions and he was thorough in analyzing the situation. I could tell that he wanted to be certain that he treated the root cause of the problem. Throughout his time fixing the problem, he gave me some helpful tips on preventing water leakage, etc.

Within 2 hours, the problem was resolved! Doug even sprayed some cleaning agent on the hardware in the bathtub, which I spotted right away. It's hard to keep chrome looking sharp and clean! What a nice touch!

Lastly, I want to mention that the pricing was very fair. It is definitely a plus to receive a $45 discount since it was our first visit, but I feel that it was very reasonable.

I highly recommend Morgan Miller Plumbing to everyone I know. I will definitely call on them again...just hope it's not for awhile. :)

Dave C.

Doug came to the house and fixed our main line that was backing up. Another plumber had come out previously, told us it was a city problem and didn't even try to clear the line in the house. Doug found this issue in the main line, and made sure we were clear all the way out to the street. He was professional, courteous, cleaned up after and double checked all his work. Morgan Miller gave a $45 discount for this first time customer and i couldn't be happier.

Anne C.

I called with a stopped up toilet, and the Morgan Miller Plumbing co sent Nick over within 15 minutes. I had spent the weekend using a toilet snake, drano, and two different plungers, and he magically plunged the toilet twice and it was fixed. He told me it happened all the time, that people don't quite know how to plunge a toilet. $105 but worth it for the quick, no tricks service.

Brett A.

A bad water pressure valve was doing crazy things to the pipes when even a simple faucet was turned on - shaking, rattling and making horrible noises that could wake the dead. The sound was so bad, you could hear it in every part of the house, day or night. I can't imagine what it was doing to the pipes.

I called an unnamed licensed plumber who said he would come to the house in two days. He didn't show up or call. I left him a phone message, but it was a text message that prompted him to write back with a short apology.

I jumped on Yelp and read the reviews for Morgan Miller Plumbing, which were really good. I've also seen their commercials on TV. The one review that stood out was from Erin V., who Morgan Miller helped during the big snow storm. I had to work during that blizzard and remember how bad the conditions were.

So I called Morgan Miller late this morning and the dispatcher said Doug was already in the area working and he could swing by between 2-4. Doug called later that afternoon and said he was on his way.

I've created an FB photo album to show the rest of the story, please click on the link if you want to know what happened:
https://www.facebook.com/#!/brett.akagi/media_set?set=a.10201419000295117.1073741833.1178127648&type=1

In closing, let me say if I have any future plumbing problems I will call Morgan Miller first.