More Than Plumbing

Mark T.

Had an old water heater from the time my house was built that needed replacement (20 years old). More Than Plumbing was sent out through AHS warranty company. Frank showed up and assessed the problem pretty quickly and gave me a quote. Waited a few days for the warranty company to do their job. There were a few modifications to the pipes that needed to be done that the warranty wouldn't cover since water heaters are different sizes than 20 years ago (not that shocking). They were able to schedule as soon as they received the heater from AHS. Frank came out right on time and got to work. Was knowledgeable and professional and got the water heater installed. It was a bit more than I would have liked to pay having a warranty and everything, but hey.... My water heater is replaced and they did the job. Honestly the worst part of the experience was the American Home Shield Warranty company.

Kate C.

Project: Toilet leak
Had a great experience with Mike from More Than Plumbing. He was professional, friendly and knowledgeable about our toilet leak. He answered all of my questions, provided options and context around possible solutions and made sure everything looked better than when he arrived. Would recommend him to anyone with a plumbing need!

Charles B.

This company is terrible!! I had to use them thru my HSA warranty. They came out late for the appointment and the plumber had no clue what a water softener even was. Looked at it, wrote a wrong diagnosis of the actual issue and now my claim is rejected. Do not use this company...I repeat...DO NOT use them.

Susan C.

On Thursday doing my wash when our sewer backed up. I hate it my husband called More Than Plumbing they had an add in our save on catalog. They said they would be out following morning this was first time we had heard of the company gotta tell you the Plummer Mike came to our house such a good guy discussed our problem he was very thorough checked everything out. Cleaned up his mess I was so very impressed he used our coupons and they are from now on our go to company for any plumbing needs. If you need a plumber give them a call you will be so happy you did I am.

Happy Customer
Susan and James Cooper
Shelby Township

Bill B.

More Than Plumbing came out after being sent though First American Home Warranty after we ran into a plugged toilet line. Our technician Scott B came out and assessed the situation. He informed us of the price it would cost to remove the toilet or allow me to do it myself. With the toilet slowly draining he offered to come back after a few jobs he had lined up. He returned at the time he informed us and did his best to unclog the issue. Unfortunately he wasn't able to and contacted our warranty company to let them know someone else with a camera or hydro jet capabilities would have to be sent out. Scott was friendly and honest and very professional. If I had any other plumbing issues I'd hVe no problem having him back out.

Leonard M.

Beware and do not use More Than Plumbing. This company was contracted through American Home Shield. Upon arrival, the plumber asked me to sign him in to start work. What I signed was the invoice stating the assigned work was completed. This plumber had no interest in making a repair despite the water damaged drywall in my kitchen ceiling due to the leaking toilet and a water valve on the toilet that does not shut off the water when closed. He insisted that everything was normal and that their was no part failure. I reminded him of the kitchen ceiling which I showed him upon entering my home and he stated that it may have been leaking before but it's not leaking now. Upon my insistence that he do something, he loudly stated that this is bull $*** and that he did not know what I wanted him to do. I told him that it was BS that have turn the water off from the main shut off and convince a plumber that there is a problem when the below drywall is wet and damaged. He abruptly said that he was going to leave and not do anything at which point I demanded that he get out of my house.

Paris C.

Worst experience ever . The person who came was frank . Threatened to leave . Raised his voice at me and seemed in a hurry and not wanting to do the job . Charged me 825 bucks and said Warranty will not cover it . Worst experience ever

Steve J.

Called out from my home warranty company for a hot water heater. The technician said my tank was over 20 years old and that it didnt make sense to service it. He was going to order me a new tank and it would take three days to come in. He then leaves and closes out the order saying that there is nothing wrong. Charged over $1500 for nothing. This is a compete rip off company. DO NOT HIRE THEM!

Minesota J.

Update from 7 weeks ago. I am fighting with More Than Plumbing to refund $2,625 that they charged my credit card and did ABSOLUTELY NO work. This company is a fraud and it appears that I will have to take them to court. BUYER BEWARE!

Kasey P.

Do NOT use this company. More Than Plumbing was sent to my home by American Home Shield to replace a sump pump. The technician told me the pump was a 'lift pump' and not covered by insurance. My fault that I didn't know the difference, but I allowed the tech to continue. He put in a new 'lift pump' and also replaced the laundry tub because he said it was cracked. He then handed me a blank invoice sheet and told me the cost was $1070. I said, ""There are no amounts on this invoice,"" and he responded,""The office will send you the receipt."" I had been told that the receipt would come from the office. I did write in the total cost on the invoice and signed it.
Since the August 23, I have called 5 times to get the material costs and the labor costs from this company. I've been told that they are waiting for the technician to turn in the receipts. Today I was told, ""We don't do itemized receipts."" I asked the hourly labor cost, and was told, ""I couldn't tell you because it varies."" I've called the manager and been told that don't usually do itemized invoices.
American Home Shield is now investigating.
DO NOT get involved with More Than Plumbing!