Moran Supply

MAURICE C.

Thought I would update, had to visit their store again because one of the new(ish) toilets I bought last year started leaking. Went in to see Ron or Rich, was told Ron retired and Rich was off. Told a guy I bought all my plumbing there and the toilet leaked. He said I needed a receipt or the model number. I askt him if he could just look it up under my name, and he fiddled around a long while and finally told me no he couldnt find it, I would have to came back with the information. I says I can show him the model in the showroom, he said it wouldnt help, too many changes in it??I guess I will have to come back later. Its hard when you work and they are only open weekdays and close so early.
So next day I call and talk with Rich. He finds my order in the computer right away! I tell him I cant get in there. he says why dont I just call Kohler and have them send me one under warranty. Rich said its only the flapper went bad from chlorine, gave me the model number for the part. Guess what, they did, I had it here in under a week for free! thanks to Rich! Sorry only 4 stars this time cause the first guy I spoke with wasnt so great.

Steven C.

On the advice of my contractor, I went to Moran Supply to purchase a shower valve for a condo remodel. They recommended a Kohler shower valve. I purchased the valve and then gave it to my contractor to install. My contractor gave it back to me and told me that it was defective. I brought it back to Moran and told them that it was defective. They told me that I had to return it directly to Kohler and that they offered no refunds. They then suggested that my contractor broke the shower valve. When I told this to my contractor, he adamantly denied breaking the valve. I've never heard of a store that sells you a defective product then refuses to allow you to return it and tells you to send it back to the manufacturer.

worm f.

This place is probably not for anyone who is not a contractor, a man, or home repair-savvy. They are probably fine if you know exactly what you are looking for. However, if you have questions about a particular part or need help that requires detailed information they are not very good. Kind of rude, kind of lazy, and a little condescending.

PAM W.

On June 7th I went to Moran's and ordered a Kohler Memoirs single hole pedestal along with a Kohler Cimarron single hole pedestal sink, both in biscuit to match and existing toilets in the bathrooms I am remodeling. Because it was a special order I had to PAY IN FULL for my sinks which cost $695.00. My order was processed by Andrew Moran the owner. He told me it would be 2-3 weeks until delivery. That was perfectly fine with me because my remodel was not going to start until July 5th or 12th.
(WEEK 4) I called Moran's on the 5th to check on my order. I was told that the base for the Memoirs and the basin for the Cimarron sink had come in. I asked when the other 2 items would be in and was told another 1-2 weeks. I was still okay with that.
(WEEK 5) On the 12th of July I called to check. I spoke to Mr. Moran and told him I need the Memoirs sink ASAP because that was going into the bathroom for my son, his wife and my 2yr old grand-daughter. That they were moving back to California and would be in on August 2nd. He said he would check with Kohler regarding the order. I did not hear back from Mr. Moran the rest of the week.
(WEEK 6) I called and spoke to Mr. Moran on the 19th of July. He said the order would take another 2-3 weeks. I reminded him of my dilemma and asked if we could expedite the order. He told me if I wanted it sooner I would have to pay 20% more ($140). I told him I PAID IN FULL already and was told 2-3 weeks and it was now 6 weeks and counting. He said there was nothing he could do. I got off the phone with him and called Kohler myself. They advised that if an item is out of stock it is only a 17 day turnaround for them to fill the order since they make items here in the US. I called Mr. Moran back and told him of my conversation with Kohler and he only wanted to know who I spoke to.
(WEEK 7) 26TH July, I went in to Moran Supply to check on my order and met with Mr. Moran. I was told the Cimarron was in and still no word on the Memoirs basin. I asked again when it would be in because the family would be in, in a few days. I got the standard 1-2 week answer AGAIN. I took the Cimarron sink and went home. When I got home I called Kohler again. This time I spoke to Cheryl who is the rep that handles orders for Moran Supply. She advised that my sink had been shipped to Moran's distribution center the 2nd week of July and that he doesn't ship from his distribution center until he has a full truck. My husband then called Mr. Moran and told him of the conversation with Cheryl. He asked if the sink could be pulled from the distribution center and shipped to us. Mr. Moran said it would cost him to much to pull it and ship separately.
(WEEK 8) 2ND August, I called again, spoke to Mr. Moran, got the 2-3 weeks this time, that he would call Kohler to check. I hung up and my husband called back and spoke to Mr. Moran. He reminded him that we had already spoken to Cheryl and the sink was at his distribution. Told him calling Kohler was not going to make a difference.
(WEEK 9) JUST GOT OFF THE PHONE WITH Mr. Moran. Said he is calling Kohler again and would call me by tomorrow 10:00 am. Said he has not gotten an order in 5 weeks. My bathroom is complete with no sink.
WORST CUSTOMER SERVICE EVER! Never offered to return my money, give me a discount for the inconvenience, or even offer me a temporary sink until mine came in. Mr. Moran's only solution was for me to take a 3 hole sink instead of the single hole sink I ordered. He told me I could take back my faucet and get one to fit his sink. I reminded him again that I have a 2 yr old Grand-Daughter I don't want getting burned by accidentally turning on the hot handle of a 3 hole faucet with separate hot 7 cold controls.
(WEEK 10) STILL DON'T HAVE MY BASIN! WORSE EXPERIENCE EVER!

S O.

I normally don't like to write reviews but this guy was so rude, I just have to get it out. I was recommended by one of Moran's regular customers to purchase bathroom supplies for all the bathrooms in the house. I got there one minute before closing not realizing the store closes at 4:30. I didn't expect to stay and shop in the store. I told him I drove 45 min to go there and didn't realize they close at 4:30 but I just wanted to peek in the store and promised to leave within a minute. In a very rude tone, he said ""No way! I gotta go! Why'd you even drive that far to come here? Why didn't you just go somewhere closer to you?"" I told him the guys working on my house asked me to go there. He said, ""Why don't you just go to showrooms in your area?"" I said, "" You know what? That's fine, I'm sure I can purchase supplies somewhere else."" His response was, ""I'm sure you can!""

His rudeness was uncalled for. I didn't expect to stay and shop. I even asked if there was a website or something for me to see their products/equipment. I was not provided any information except for me to look in the window. With all that time he spent telling me no and asking why I don't go somewhere else, he could've let me peek in the door, I would've left happily, and then come back another day and purchase enough bathroom supplies/equipment to pay for at least three months worth of his salary. And business owners wonder why their business is going down..

Zazzy K.

Real people, real advice. A bit too Kohler oriented, but they have Grohe and other top quality brands, too. Gave me the contractor's discount for no other reason than they were being nice. Work with plumber's but are also cool with owners. A gadzillion times better than Home Depot.

Matt C.

This is the best plumbing supply house in the East Bay. Matt, Ron, Andrew and all the staff are first rate. Honest, straightforward and extremely helpful. There is no other place to go for pipe, fixtures or parts that can compare to this outfit. I'm a lifer G.C., a columnist on home issues and a home inspector and it's my job to know this stuff.

Kevin M.

Came here in search of replacement parts (a tub drain strainer, sink stopper's and the flange to go with). I figured that since they are well stocked and come well recommended that it would be a one-stop shop however I was mistaken. They seem to be focused primarily on new fixtures rather than provide service for existing sinks/toilets/showers etc.. Naturally they took a look at the parts I brought with, answered some simple questions and gave me two recommendations for other places to go, but I left desiring more from Moran Supply.

jennifer m.

I went in with a question and perhaps to buy some parts for my older toilets. I showed the man there photos of my toilets to give him an idea of what I needed. He brought out some parts and said ""i'm not trying to sell you these, I'm just showing you what I think you need"". He didn't want me to buy them because they were not returnable and he wasn't certain if I needed them or if they would work with my toilets. In the end, I told him I would come back and buy from him when the time comes. I also told him I had another place to check out, but that I would come back here instead!

Kevin M. W.

Moran Supply is a breathe of fresh aire in this world of vey confusing and oftentimes unscrupulous suppliers of construction material. From the moment you walk into the showroom on 40th street, not too far from highway 24 on the Oakland/Berkeley border, you are impressed by how nice and professionally appearing the facility is.

I had the pleasure of working with one of the co-owners, Andrew, and I cannot believe how nice and friendly he was. As a small business owner myself, there is a difference between someone who is trying to just sell you something and someone who cares about establishing a relationship with you for the long term. Andrew was knowledgeable, caring and was so honest in his presentation and delivery of his products, that my wife and I were instantly impressed by him. he takes the time to listen and really understand what you are trying to achieve before finding the appropriate items for you.

The competititve and reasonable pricing of his wonderful products is just another positive aspect of this wonderful company. After having experience with home and office remodeling and knowing my prices, I cannot recommend Moran Supply enough. Every home owner, contractor, plumber and do it yourselfer owes it to themselves to give them a call and check out their facility before buying any type of plumbing, sink, toilet, fixture, etc. You will not reget it.

Thank you, Andrew for being so unbelievably great to work with.