Moran Supply

David C.

My toilet was running. And running. And running. As a bit of die-hard do it yourselfer, I decided to try and fix it myself. Finding parts turned out to be the challenge. I eventually accomplished this through a variety of vendors, but a local hardware store directed me to Moran for expertise in Kohler products like my toilet. One eight minute phone call to Matt was all it took. I described my situation, and he gave me a checklist of things to inspect and make sure were aligned, slack, and so on. Then he told me he had a customer waiting to talk to him in the store, so he had to go. Turns out Matt was exactly right in his diagnosis, and I was able to stop the slow leak that had been plaguing me for a week. The charge? Absolutely nothing! It was great to be able to speak to someone with expertise and encouraged me to make it work myself. Huzzah!

Paul E.

Count me amongst that folks who have not had a great experience with Moran. I really wanted to like them since they are a local business, however, the person I worked with (think he is an owner or co-owner) seemed entitled and generally unhelpful to folks just trying to support small stores and shop in the neighborhood.

Seems to me they cater more towards professional plumbers than DIYers who need additional knowledge and support. Ironically, I have found Rubenstein Supply (which is super contractor-oriented) to be infinitely more friendly and helpful to just a regular homeowner like me who comes in for very small (sometimes sub-$20 sales).

It is a great feeling when a business sees your challenge as their challenge and takes pride in helping you towards the solution (Rubenstein), rather than a nuisance to be simply extinguished or brushed aside (Moran). Pick your supply house accordingly.

gbb u.

You can't beat the combination of helpful, knowledgeable and friendly. Matt was such a good listener, helped me figure out the parts I needed, referred me to other supply stores for the parts he didn't carry. I was always treated with respect and humor. Even though spending money on plumbing issues is never good, Moran Supply made it a great experience. So glad I went there vs. a Big Box store. Here they know what they're doing and they are there to help. Highly recommended.

Knut G.

I know this store now for an eternity and every time, I needed an unusual item, I first went to Home Depot, then Ace Hardware, but no luck. Then I went to Moran Supply and got exactly what I needed.
This is not to say that Home Depot or Ace Hardware are inferior but especially for rare items (which is for an older home we have and renovate), there is nothing like Moran Supply in the entire East Bay.

b h.

Had purchased two Moen kitchen faucets from Moran some time ago (2003). One of the faucets is still working and the other is stiff and will not rotate - usable but a nuisance. Our plumber said just replace the two O-rings which look like they are disintegrating. Went into Moran for the O-rings and was surprised at the lack of customer service. Not interested in helping - ""well it is 17 years old, what do you expect? Buy a new faucet"". They did not try to find any suitable O-rings.
Complete lack of service. Very disappointing from a local family-owned business. Back to Home Depot and Amazon.

Shayna H.

Great local store where the staff and owner really care about the customers and know the products. I've been a customer there twice (once for a new kitchen faucet, and again for a new toilet) and both times Rich took as much time as I needed to explain why the products I had weren't working, which functionalities would suit our situation, and finally arrive at a great purchase. In both cases, what we arrived at was nowhere near the most expensive items he had: his interest is truly in making his customers happy, not in up-selling. It's great to be able to support a local spot and not have to go to the big-box stores, to get that personalized attention, and to know that I'm walking out with a product that's exactly right for my family.

Jonathan D.

My bad experience is partly my plumber's fault and my stupidity for trusting him, but in the day and age of Home Depot and Amazon, Moran Supply has some really tough return policies, and high prices on standard fixtures.

On the recommendation of my plumber, I came here and picked out some faucets for a shower that needed repaired. Service was fine, they opened up a catalog and a website and I picked out the parts, which they ordered (10$ shipping fee). Later, I double checked Home Depot and found the same parts for 25% less and with free shipping. Moran's policy is no returns on ordered parts and a 25% restocking fee on stocked parts. So my loss.

Kirsten T.

I am having a renovation and thought I would save a few bucks by ordering at Home Depot. Twice, their products arrived to me damaged and it was a huge hassle.

So I did what I should have done in the first place... go to my local plumbing supply. I have dealt with these guys via email, in person, and on the phone. They are helpful, they know their products, they to know to ask about related products I'll need (e.g. when a particular item like shower trim also will need the rough-in valves). MOREOVER- the items arrived quickly, one time my contractor even was able to pick up a piece I had previously paid for, and the prices are literally within $5 of what I paid at Home Depot. That may not be true of every piece, but it was my experience. It is SO NICE to be able to call someone or show up in person, get help/answers quickly. Screw the big box stores.... I've learned my lesson.

Hello K.

I am so grateful my plumber was able to find parts at Moran Supply and fix the leaks in our very old toilet. My plumber talked to Matt who rounded up the required parts and everything worked out splendidly. I am very appreciative of Matt's excellent customer service. He knows everything about old toilet parts. Thank you Matt and the Moran Supply team for providing excellent service and having parts in stock for very old toilets!

Paola S.

I have no experience with plumbing? but this is where my plumber told me to go to get the supplies needed for my new bathroom. I had the best possible help and advice from Richard. After I showed him the set up from a foto, he told me what I needed, looked to make sure the supplies would be available, phoned various places and eventually placed the order. I was worried about delays in the arrival time but everything came in, some of the material even ahead of time. I would recommend this place for not just plumbers, but for plumbing ignorant women like me who needed and received outstanding advice and help!