Moore's Plumbing

Randolph S.

Used Moore's Plumbing the last 7 years when is was owned by Debnnis, now I find out that Tim is the owner. Called needing to have a water heater replace was told that they would be at my house at 0830 when 0930 came around I called them and spoke with Tim , his response was that it would be later that evening and "and thats how things go", my response was that at least a phone call would have been nice. Again responds was " find another plumber" after which I told him I would speak with Dennis the owner. Again his response was" I'm the new Dennis and go find another plumber".

I will never used them again and I will tell all my friends about the lousy experience and lack of customer care.

He obviously has so much business that he can be rude to what was a faithful customer, NO MOOR!!

Kim M.

They showed up as promised. Within 24 hours after my call from busted pipes from snowmageddon 2021....fixed my pipes...cleaned up mess and did a great job at a fair price! My go to plumber from now on!

Kashi H.

Charged me 275 for leak detection, using their old school method they missed it completely, Tim said it is in the middle of the bathroom, wanted to charge me 3175 total for fixing it, guess where the leak was, at the edge of the wall close to the boundary of the property. Wasted my 275 completely, we made unnecessary holes in our foundation, because of the wrong detection. Now I have to replace all the tiles in the bath room,, as well, there was no reason to break the foundation.

James H.

I am a potential new customer. I would like to get a quote for the installation of a new toilet, as the existing one is removed. The virtual weblink was not able to give me a price.. however after completing a contact card someone text me advising that they are unable to give pricing from the office.... sound of a record scratch....they will prefer our licensed plumber give an accurate assessment. ... there isnt anything tricky about installing. I advised that I am on a fixed budget and I dont know if i can afford..... she said give them a try... seems like a scam just to get you in the door and then who know how much you will have to pay. do yourself a favor if anyone doesnt want to quote you for doing basic work .... run to a professional company. .

Doug K.

Horrible customer service. Scheduled a job with the owner Dennis. He scheduled with me to do a sewer scope on 8/18/20.
His plumber never showed. When I called back to shop, to find out what was going on Plumber answered and replied, he knew nothing about the call, that was 8/19.
No one returned my call.
Called back on 8/20. No answer.
Texted owner. He texted back. He stated he was trying to get there, but my problem was not worth his time. Thanks "Moores Plumbing"
I do not recommend. I would give zero stars if possible.

Sue Dennis B.

My parents have used this company many times for years. They called today to inquire about the cost of a unclogged pipe from the house to the main line, when quoted the price to my elderly father it was higher than expected so he attempted to explain the problem in more detail thinking he was quoted for more than he needed. However while he was talking they hung up on him, he thought the call was just disconnected on accident so he called back and was told "No, I hung up on you because I didn't want to hear you complain about the price". What poor customer service that is. All my dad was trying to explain was that the job was easier because they thought, because they wouldn't need to dig the hole is already open.
Well we will be using a different company from now on and so will all our friends and family.

Paul I.

Would recommend to anyone Moore Plumbing best plumber in the Metroplex reasonable prices on time great job

Emeri C.

I have a customer who has an issue with her shut off valve and her install of washer and dryer. I called this company to see if they could assist in getting these issue resolved, and this company is extremely unprofessional. First I call and am told we are two weeks booked out you need to call somebody else and was hung up on before even having the opportunity to speak. In addition, the customer I am trying to assist called them right back and yet they magically had an appointment available. My company is agreeing to cover the cost and I called to see if they could accept payment over the phone and was told "WE ARE NOT WORKING FOR YOUR COMPANY SHE WILL PAY ME!" and was hung up on. This is a very unprofessional way to treat customers. I would not recommend this company to anybody. Take your money somewhere else!!! All of these positive reviews have to be fake so unprofessional!!

Kathy M.

Friendly people, very helpful!! Went in to get a part, they didn't have it but contacted a place for us to go to! They recommended Teters on Oram in Dallas!! Very bad idea!! Please don't recommend that place to anyone!! Rudest people at Teters ever!! But thank you Moore's for your help!!

CE A.

They're crooks! They false advertise free in home estimate. The guy came to my house looked at a my gas pipe and said it would be $700 to fix the cracked pipe. He did not put anything in writing he just called out different things he had to do and what it would cost and I tried to keep up. I told him go ahead because I thought he was going to go ahead and start fixing my gas leak for $700 but he came back and told me all he did was run a test and I owed him $275 for a test and nothing had been fixed. After the test he finally gave me my real estimate which was supposed to have been free, and it then jumped to $3,200. Why he quoted me $700 is beyond me if that was not going to fix my problem. It's just a tactic they use to get you to hire them then give you a different amount. When I called explain that estimate was supposed to be free they were very unprofessional even yelling and he hung up on me. He said it's not free if he has to do work. He was referring to the test. I don't understand how else they expect to get an accurate estimate without lifting a finger.