Moore Home Services

Abe L.

This is just a review for my specific experience today. Took 18 minutes on the phone to book my annual furnace inspection and I'm a Moore member. Brutal.

C.j. S.

Twenty-one days ago, I posted my first ever Yelp review expressing my frustration with Moore Home Services. I didn't have any expectations about the review--it was just a spontaneous, cathartic posting. Imagine my surprise when shortly after I posted I got a phone call from Jes, the Call Center Manager. She was professional and pleasant as she apologized for the mix-up. She offered to reschedule my appointment and even better, generously offered to comp the repair charge. The rescheduled appointment went off without a hitch, and the technician was really great.

So, in appreciation of their prompt resolution of my scheduling issue, I'm changing my rating from one star to five stars. Thank you Moore Home Services.

Karen H.

This company is amazing. I have used them on numerous occasions for different things at different houses and I have always been very impressed with the people that they send out both for the quote and for doing the actual work. The office keeps you informed about when they will be there and are very friendly. The people know what they are doing and always leave the place looking great. They may be a bit more expensive than other companies but I appreciate how they coordinate with electricity people etc and I don't have to organize anything. I always use them for any hvac and hot water heating issues.

Chris C.

We were having problems with our Lennox HVAC which was installed a couple of years ago. Lennox recommended this company for servicing in our area of Petaluma.
Ryan came over right on time. Even though all we needed is to change the filter which we were not even made aware of by the company that installed the HVAC. He rebooted the whole system and got it working immediately. But the best part of the service is when he explained to us in detail about our Lennox HVAC that we didn't know about , the upkeep that we need to establish, the intricacies of an HVAC system (all in words that a layman like us can understand ) and recommended changes in our home to have the system work more efficiently. We decided to sign up for their yearly contract because of this. In all the best service anybody can ask for.

Tim N.

Technician was very knowledgeable and nice. Only negative is had to wait on hold the two times I called. Will definitely use them going forward!

Bill U.

So many problems with this company! Completely disorganized and bureaucratic.

Had AC installed a couple of weeks ago and the install was fine, but the AC doesn't work.

Been calling trying to get someone to come out, but every time I'm on hold for 10-30 minutes while they juggle me around to different people. Invariably someone will say ""someone is going to call you back"" and no one ever does! What a joke.

Also been trying to get a quote to install a fridge water line. Two technicians came and then sent a quote to install something else. Been calling two weeks in a row for the correct quote and nobody ever sends it back! Finally they said a new technician has to come out to start the quote process again. Then turns out that technician is not qualified to give a quote on the job. So they again rescheduled after the appointment had passed! At this been juggled around for a month and still no quote.

Complete joke! A lot of times when you call they also farm out the customer support to some third party who has no idea about anything and just takes down your name and promises to call you back but never does!

Their membership is also totally useless. It was supposed to come with prioritized service, but I can't even get call backs as a member and appointments are scheduled with days or week lead times and are rescheduled or missed when they come.

Norbert A.

I made an appointment with Moore Home Services for an estimate on a heating unit for my home. They confirmed the appointment, telling me they would arrive between 9 -11am and listed my address. They would call 1/2 hour before arrival. All good. I made plans accordingly. I called them after 11 when I hadn't heard from them. I was told ""We don't service your area.""
Now, why would they make an appointment with me and arrange for someone expert in home heating to come to my house, clearly knowing where I lived, confirm the appointment and then do nothing? ? That's what I asked them. I've got no answer. Look elsewhere if you want somebody reliable.

Carol I.

I would give them less than a one star review, but it's the lowest I can give. We contracted with them to come out in May for service and the day of, after taking a day off, I got a message that there was an emergency and they would not be showing up. Called to reschedule and was disconnected multiple times but I finally got through and was told, after a long time on hold, that ""Arlo"" would be showing up at the end of June. Was there, another day off, nobody showed. Called Moore home services, again a lot of dropped calls, and found out that yes we were on the schedule but no technician had been assigned!The person on the other end of the line was very apologetic and said that the problem was all on them, but the the only thing I was offered was another appointment a month later. They seem to feel very cavalier about their customers time, and I question Austin Moore's commitment to satisfying his customer, because we were treated very poorly.

Princess J.

Every superlative I've read about Moore Home Services on Yelp is true. I know because my experience of this company installing a new furnace and ducts in my home is an affirmation of them all.

I interviewed seven companies for this project. After each had done their pitch and quoted the work, Moore's bid turned out to be the least expensive, but for this quality of work and service I would've expected to pay much more.

When I had a non-emergency issue with my new thermostat over a holiday weekend I left a message with their answering service. The next business day I had not one but two phone calls from them by 9:30 am and a technician was scheduled to handle the problem in two days, not two weeks or two months.

Every person who works for this company that I've had contact with, and there have been many, is pleasant, warm, and caring. I absolutely get a sense that they're being genuine. When they say they'll do something it's not an empty offer; they actually do it!

As for going ""above and beyond,"" I have many experiences that affirm their commitment to making sure their customers are satisfied with the work done, and more.

I've already referred Moore Home Services to several friends and neighbors with glowing reviews. My only regret is that there aren't services other than HVAC and plumbing that they offer. Would that every company took such good care of their customers and their homes. Image that!

Donald S.

Moore is the best! The AC in our new place stopped working and they sent an excellent technician named Steve to take a look. Steve figured it out right away and we were back in business by the end of the day, including a programmable thermostat that we thought might have to wait for another visit. Every person I had contact with from Moore was knowledgeable, polite and professional.