Moon Air

Patrick S.

Had Moon Services come out to my Elton Maryland home to diagnose why my heat pump, which they installed 13 years ago, was not working. Customer Service on the phone was great. The technician arrived on time. After just over an hour he had found that the circuit breaker for the compressor unit was switched off, a ""small refrigerant leak in the evaporator coil inside the air handler"", and that the R-22 Freon was low. He said it was policy to not add R-22 to a system until the leak was fixed. The tech left without charging the system. The tech provided an estimate to remove the coil, fix it, evacuate the lines, and recharge the system, at a cost of $4,200. Sensing something was amiss, since they system ran fine all winter (its a heat pump, so it heats and cools), it didn't make sense to me that the system was broken.
I decided to get a second opinion and contacted Level Home Services. The technician from Level found nothing wrong with my system. He said the Freon was not low, there was no leak, and according to his measurements, my system was running perfectly.

When it comes to Moon Services, BUYER BEWARE! From my knowledge and experience, it seems to me that Moon Services is much more interested in bilking as much cash from your bank account as they can instead of providing an honest service to get your home comfortable for the lowest cost possible.
There was NO LEAK, the refrigerant WAS NOT LOW! Bottom line up front; they lie.

YouGottaBe Kidding J.

You guys are a f***ng joke. You advertise that you are looking for ""new talent."" I have interviewed with you at least twice in the last few years. I cannot say how haphazard you guys are. I have gotten the job twice, but backed out, knowing what you are all about. PLEASE... If you are a tech... service or install, please honor yourself by retracting any offer. Offers from Moon are bogus. Salary offers in your offer are based on how you can UP-SELL THE CUSTOMER, not on how you perform on the job. Do yourself, and RUN. Moon is a sweatshop!

Dawson T.

They fixed my problem very quickly, and were knowledgeable. The rates are higher than they ought to be -- I wish it was at an hourly rate. But if you're not fixing stuff yourself, I suppose gouging is expected, particularly in this industry...

Phil B.

Went with 2 stars because they can provide good service, but $340 for a pressure switch for labor only on a unit they installed 6 years ago is total BS. So I knew about the $90 to have someone show up and diagnose, he did that and said it was a pressure switch. So I was charged $250 to walk to the truck, walk back, attach 3 wires and 1 screw at the front of the cabinet. All he could say is ""well that's our standard rate for that service"". Well it's a load of shit if it's true or not. He was able to travel 1/2 there and 1/2 hour home and work for 1/2 hour for $90, then suddenly they charge $1000 per hour after that. OHHHH AND he told me that was a discount....

Nicole L.

I've honestly had nothing but bad experiences with Moon Air. We were buying a home and the HVAC did not seem to be working properly so the seller's had Moon Air inspect it and they said it was fine. We bought the home, only to find for certain that it was not working. Moon Air came out and found a sensor had gone bad but refused to stand by their inspection stating that ""sensors can go bad at any time"". After that, our system was still not working properly so we called them again. They came out and changed our thermostat thresholds and said that it was fine and that there was nothing wrong with the system, though it continued to act up. Today Moon Air returned for regular maintenance to prep for the AC. The guy who came today said he looked through the file and saw where Moon Air had recommended that the capacitor be replaced to the old seller, yet they failed to put that in their inspection report. He also said the system was too small for the home- again, it was never placed in the inspection report. We are so done dealing with them. We have a service contract with them but will be going elsewhere from now on. Our experience with them has wasted our money without fixing the problem and the company has overall been dishonest with us on 3 separate occasions. Please save your money. We'll be replacing our unit using another company.

Tony L.

A slick rip off artist at the least did not have a thermostat so they charged me $109 dollar just to walk through my door l got a thermostat at a local hardware store for $17 and had it replaced in three minutes

Jay B.

I had no problem with their service, respectful, knowledgeable and any problems on their end were fixed quickly. However, this year membership rates were doubled for the same membership from last year, and since I only have a single unit to service; there's no benefit for me with or without a membership.

Update 10/20/2017
Moon stated the combustion chamber on my furnace was going to need to be replaced(cracks,lining)and it would cost $1,000 for repair. Come to find there were no cracks, it looked very good, for it's age, and it can be done cheaper.

Michael T.

So it's August it's hot and guess what quit working, my heat pump.
So I call Moon air. I need a replacement. They tell me a salesman will be out in the morning.
To my behold it's Steve Moon. We sit down and discuss the particulars of size SEER and other issues.
We agree on a price and he offers next day install.
Out come two wonderful employees JP and Anthony. It's real feel heat at 110 130 in my attic and these guys completed repairs Ina timely and efficient manner.
They did it as true representatives of Moon Air.
The price was right
The service was better than right.
And the unit functions better than I anticipated.

Win win for all involved
If you need something done in climate control call Moon Air.

Jobeth B.

Had some AC issues last summer...why wouldn't it be in the middle of the summer, right??
Had moon air come out, explained options of what was wrong, what they could repair vs. replace, and provided numbers for all of our options.
The cool part is that the technician that does the diagnostics to determine what is wrong isn't the sales guy. It's a touch frustrating to want a number from a guy who isn't trying to sell you anything, but they get the sales guy out the same day, and the next day they're installing!

Literally got us back up and running the next day after calling, which is pretty impressive considering we did an entire system replacement.

Also, join their VIP club and it basically pays for itself if you're getting anything major done.

Thomas R.

Moon services in my opinion are terrible at servicing their customer.
I had to wait 4 to 5 days for an original appointment. The technician was pleasant and knowledgeable. I was told they would call me that day with a quote. I had to call them three days later to find out the quote. Tammy had to call me back. Called me back and told me that the parts were not under warranty even though they gave me a 10 year parts warranty.
They stated that because I did not pay them each year to have the unit inspected that the unit is no longer under warranty.
Seems like a rip-off to me.